| Version: |
3.23 |
Download Now
File size 158KB |
| Platform: |
Windows 98 SE/ ME / 2000 / XP |
| Date Added: |
December 20, 2004 |
| File Size: |
158 KB |
Installation Guide - SCIENTIFIC ATLANTA WEBSTAR 2100 CABLE MODEM
To install the cable modem:
1. Power down your PC and unplug it from the power source.
2. Connect your PC to either the ETHERNET port or the USB port using the appropriate data cable. Do not connect your PC to both the Ethernet and USB ports at the same time.
3. Connect the active RF coaxial cable to the CABLE connector.
4. Insert the AC power adapter cord into the DC POWER connector on the back of the gateway cable modem, and then plug the power adapter into an AC power source.
5. Plug in and power on your networked devices including your PC. The gateway cable modem will then begin an automatic search to locate and sign on to the broadband data network. This process may take up to 5 minutes. The modem will be ready for use when the CABLE indicator on the front panel stops blinking and illuminates continuously.
6. The next step in setting up your gateway cable modem is to configure your Internet devices for Internet access. Choose one of the following options:
- If you want to use Ethernet connections, you must configure the TCP/IP protocol. To configure the TCP/IP protocol, go to "Using Ethernet Port"
- If you want to use USB connections, you must install the USB drivers. To install the USB Drivers for USB go to "Using USB Port"
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1- Using Ethernet Port
To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the cable modem in Microsoft Windows or Macintosh environments.
TCP/IP protocol in a Microsoft Windows environment is different for each Microsoft Windows version. Follow the appropriate instructions in this section for your operating system.
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1a- Windows XP systems
1. Click Start, select Connect to, and choose Show all connections.
2. Double-click the Local Area Connection icon in the LAN or High-Speed Internet section of the Network Connections window.
3. Click Properties in the Local Area Connection Status window.
4. Click Internet Protocol (TCP/IP), and then click Properties in the Local Area Connection Properties window.
5. Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol (TCP/IP) Properties window, and then click OK.
6. Click Yes to restart your computer when the Local Network window opens. The computer restarts. The TCP/IP protocol is now configured on your PC and your Ethernet devices are ready for use.
7. Follow the registration procedure as per the attached cable modem registration guide.
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1b- Windows 2000 systems
1. Click Start, select Connect to, and choose Show all connections.
2. Double-click the Local Area Connection icon in the LAN or High-Speed Internet section of the Network Connections window.
3. Click Properties in the Local Area Connection Status window.
4. Click Internet Protocol (TCP/IP), and then click Properties in the Local Area Connection Properties window.
5. Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol (TCP/IP) Properties window, and then click OK.
6. Click Yes to restart your computer when the Local Network window opens. The computer restarts. The TCP/IP protocol is now configured on your PC and your Ethernet devices are ready for use.
7. Follow the registration procedure as per the attached cable modem registration guide.
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1c- Windows 95, 98, 98SE, or ME systems
1. Click Start, select Settings, and choose Control Panel.
2. Double-click the Network icon in the Control Panel window.
3. Read the list of installed network components under the Configuration tab to verify that your PC contains the TCP/IP protocol.
4. Is TCP/IP protocol listed in the installed network components list?
- If yes, go to step 7.
- If no, click Add, click Protocol, click Add, and then go to step 5.
5. Click Microsoft in the Manufacturers list.
6. Click TCP/IP in the Network Protocols list, and then click OK.
7. Click the TCP/IP Ethernet Adapter protocol, and then choose Properties.
8. Click the IP Address tab, and then select Obtain an IP address automatically.
9. Click the Gateway tab and verify that these fields are empty. If they are not empty, highlight and delete all information from the fields.
10. Click the DNS Configuration tab, and then select Disable DNS.
11. Click OK.
12. Click OK when the system finishes copying the files, and then close all networking windows.
13. Click YES to restart your computer when the System Settings Change dialog box opens. The computer restarts. The TCP/IP protocol is now configured on your PC and your Ethernet devices are ready for use.
14. Follow the registration procedure as per the attached cable modem registration guide.
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1d- Macintosh systems (Not tested in UAELAB)
1. Click the Apple icon in the upper left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP.
2. Click Edit on the Finder (gray bar) at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.
3. Click Advanced in the User Mode window, and then click OK.
4. Click the Up/Down selector arrows located to the right of the Connect Via section of the TCP/IP window, and then click Using DHCP Server.
5. Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window.
Note: In some cases, the Load only when needed option will not appear. If it appears, select the option. A check mark appears in the option.
6. Verify that the Use 802.3 option located in the upper right-hand corner of the TCP/IP window is unchecked. If there is a check mark in the option, deselect the option, and then click Info in the lower left corner.
7. Is there a Hardware Address listed in this window?
- If yes, click OK. To close the TCP/IP Control Panel window, click File, and then scroll down to click Close. You have completed this procedure.
- If no, you must power off your Macintosh.
8. With the power off, simultaneously press and hold down the Command (Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed down, power on your Macintosh but do not release these keys until you hear the Apple chime.
9. Continue pressing these keys for up to three chimes, then release the keys and allow the computer to restart.
10. When your computer fully reboots, repeat steps 1 through 7 to verify that all TCP/IP settings are correct.
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2- Using USB Port
To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system.
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Installing USB Drivers
The USB driver installation procedures are different for each operating system.
Follow the appropriate instructions in this section for your operating system.
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2a- Windows XP drivers
1. Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC.
2. Wait until the Power and Cable indicators on the cable modem illuminate solid green.
3. Select Install from a list or specific location (Advanced) in the Found New Hardware Wizard window, and then click Next.
4. Select Search removable media (floppy, CD-ROM) in the Found New Hardware Wizard window, and then click Next.
5. Click Continue Anyway in the Hardware Installation window to continue the installation. The Found New Hardware Wizard window reopens with a message that the installation has finished.
6. Click Finish to close the Found New Hardware Wizard window. The USB drivers are installed on your PC and your USB devices are ready for use.
7. Follow the registration procedure as per the attached cable modem registration guide.
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2b- Windows 2000 drivers
1. Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC.
2. Wait until the Power and Cable indicators on the cable modem illuminate solid green.
3. Click Next in the Found New Hardware Wizard window.
4. Select Search for a suitable driver for my device (recommended) in the Found New Hardware Wizard window, and then click Next.
5. Select CD-ROM drives in the Found New Hardware Wizard window, and then click Next.
6. Click Next in the Found New Hardware Wizard window. The system searches for the driver file for your hardware device.
7. After the system finds the USB driver, the Digital Signature Not Found window opens displaying a confirmation message to continue the installation.
8. Click Yes to continue the installation. The Found New Hardware Wizard window reopens with a message that the installation is complete.
9. Click Finish to close the Found New Hardware Wizard window. The USB drivers are installed on your PC and your USB devices are ready for use.
10. Follow the registration procedure as per the attached cable modem registration guide.
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2c- Windows 98SE and Windows ME USB drivers
1. Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC.
2. Wait until the Power and Cable indicators on the cable modem illuminate solid green.
Result: The Add New Hardware Wizard window opens.
3. Click Next in the Add New Hardware Wizard window.
4. Select Search for the best driver for your device (Recommended) in the Add New Hardware Wizard window, and then click Next.
5. Select CD-ROM drive in the Add New Hardware Wizard window, and then click Next.
6. Select The updated driver (Recommended) in the Add New Hardware Wizard window, and then click Next.
7. Click Next in the Add New Hardware Wizard window. The Copying Files window opens. After 10 to 20 seconds have passed, the Add New Hardware Wizard window reopens.
8. Click Finish. The USB driver installation is complete.
9. Click Yes in the System Settings Change window to restart your computer. The computer restarts. The USB drivers are now installed on your PC and your USB devices are ready for use.
10. Follow the registration procedure as per the attached cable modem registration guide.
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CABLE MODEM REGISTRATION GUIDE
After the installation of the USB/ Ethernet port of the cable modem in the PC (As per the user manual)
- Open the Internet Explorer from the PC attached to the Cable Modem
- You will be prompted with a "User Name" and "Password window" for cable modem vital access registration
- Enter the user name and password from your subscription card (received from e-company)
- Press "ok"
- You will get a registration information page
- Enter all requested information
- Press "ok"
- You will get a registration confirmation window, which will advise you to wait for some moments for cable modem reboot. Close the Internet Explorer window
- After the reboot, go to the "start" -> "run" window. Type "command" from the PC. Type "ipconfig".
- Check if you received a Public IP address or not (Any other IP that does not start with a 169.x.x.x or 172.x.x.x or 192.x.x.x).
- If you have the Public IP address you will be able to browse internet by opening the Internet Explorer
- If you do not have the Public IP address, try to reboot the cable modem and the PC. After that you should receive Public IP address.
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IMPORTANT NOTICE
You can only use one PC at a time with your cable modem connection. If you need to use another PC, i.e. your notebook PC, to connect to the Internet via your cable modem, you will be prompted to perform the registration process using your other/notebook PC.
To use your other/notebook PC, simply disconnect your existing PC from the cable modem and plug in your other/notebook PC. Once you launch your browser, it will take you to the registration page. Perform the same steps as above.
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TROUBLESHOOTING TIPS
If your cable modem does not perform as expected, the following tips may help.
1. Verify that the plug to your cable modem AC adapter is properly inserted into an electrical outlet.
2. Verify that your cable modem AC adapter is not plugged into an electrical outlet that is controlled by a wall switch. If a wall switch controls the electrical outlet, make sure the switch is in the ON position.
3. Verify that the Power and Status indicators on the front panel of your cable modem are illuminated.
4. Verify that all cables are properly connected, and that you are using the correct cables.
5. Verify that your cable service is active and that it supports two-way service.
6. If you are using the Ethernet connection, verify that your TCP/IP is properly installed and configured.
7. If you are using the USB connection, verify that you have followed the procedure for installing the USB Drivers for Windows (98/SE/ME/2000/XP).
8. If your user-ID and password are rejected during the registration process or you do not get a Public IP address after the registration process, please call the Help Desk on 8006100 for further assistance.
If you need assistance, please call Contact Center Help Desk at 800 6100
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