Etisalat is the leading telecommunications companies in the Middle East and Africa, headquartered in the UAE.

Etisalat is a comprehensive telecommunications provider offering a one-stop shop for mobile and fixed-line voice and data services to individuals, enterprises and international telecommunications companies, ISPs, content providers and mobile operators.

Etisalat has a reputation for launching the right service to the right audience at the right market at the right time. This has been seen time and again, with the introduction of mobile, GSM, Internet, NGN fixed and mobile broadband services into the Middle East, Asia and Africa. Etisalat is an innovative pacesetter which has powered the UAE to be one of the top 10 nations in the world in terms of the availability of new technologies.

Etisalat is also the major hub in the Middle East, for internet, voice, mobile broadband, broadcast, roaming and corporate data services, with an extensive regional and intercontinental network. It is the largest carrier of international voice traffic in the Middle East and Africa and the 12th largest voice carrier in the world. Etisalat is the largest comprehensive provider of carrier and wholesale services in the region with Points of Presence (PoP) in New York, London, Amsterdam, Frankfurt, Paris and Singapore providing a truly global reach. Etisalat has 620 roaming agreements connecting 185 countries enabling BlackBerry, 3G and voice roaming.

Thuraya, with over a decade in service, offering products designed for the satellite broadband and maritime communications sectors. Its third satellite will allow it to reach two-thirds of the global population. Thuraya currently covers the Arabian Gulf, Red Sea, Mediterranean, Arabian Sea, North Sea, Baltic Sea, substantial parts of the Atlantic and Indian Oceans, and international waters in most of the Asia-Pacific, an emerging market segment.

Zantel is the official brand name for Zanzibar Telecom Limited, the fourth mobile service provider in Tanzania. Zantel is a home-grown Tanzanian company that seeks to positively enhance the lives of all its customers through improved communications. By providing value, high quality and smooth services, Zantel seeks to present customers with service they can rely on whether to conduct business efficiently or simply stay in touch with friends and family. Zantel offers fixed/wireless services, international traffic and carrier service, data communications service and the Internet, CDMA, IP telephony and VOIP (Voice over Internet Protocol) as well as Value-Added Network Service (VANS).

Zantel was the first private telecom company in Tanzania to own an international gateway that enabled Zantel to reduce the rates for international calls by 60% that paved way for cheaper international calls in the country. It offers the most affordable and competitive international rates in the country to all the popular international destinations in the world and is partnering with more mobile companies to ensure customers roam with Zantel anywhere in the world. Today, Zantel's network covers all cities, major towns, highways and rural areas in Tanzania.

Mobily is the official brand name of Etihad Etisalat, the second mobile service provider in the Kingdom of Saudi Arabia. In 2005, Mobily paid SAR 12.21 billion for its GSM license and paid a subsequent SAR 753.75 million for its 3G license. Etisalat owns 27.4 per cent of Mobily's share, the General Organization for Social Insurance (GOSI) owns 11.2 percent, while Saudi private investors and the public own the remainder of shares.

Launched in 32 cities, Mobily brought coverage to 79.2 per cent of the population, attracted the first million subscribers in less than 90 days as well as launched high volume mobile data bundles in May 2007. With over 420 interconnection agreements using its five international gateways and 70,000 international circuits, Mobily links its subscribers to every country on the planet that has GSM-based mobile services.

After Mobily won the license in the summer of 2004, the company raised SAR 8.8125 billion (US$ 2.35 billion) in capital, the largest syndicated Islamic loan at the time.

As 2007 dawned, Mobily set a new record when the company raised a subsequent SAR 10.781 billion (US$ 2.875 billion) in Islamic financing.

Mobily has the largest High Speed Packet Access (HSPA) network in the region covering more than 92 per cent of the populated areas with 587 regions, cities and areas inside the Kingdom of Saudi Arabia's geographical expanse of 2.149 million square kilometres and covers 16 cities with WiMAX service. It has the largest active HSPA base in the Middle East and North Africa region with 2.3 million active subscribers and is also the first operator in the region to deploy HSPA+.

Owning 66 per cent of Saudi National Fibre Optic Network (SNFN), it links the segments of its high-quality mobile radio network with a seven-ring 12,000 km fibre optic backbone covering the whole country. Mobily was the first Saudi operator to launch the BlackBerry platform to businesses at the end of 2006, to bring BlackBerry Internet Service to the masses in mid-2007 and to launch Apple iPhone 3G in February, 2009.

Etisalat Lanka (Tigo Sri Lanka) is Sri Lanka's first cellular network. The company inaugurated its operations in 1989, then called Celltel. In 2009 Etisalat acquired a 100% stake in Tigo Sri Lanka, a wholly owned subsidiary of Nasdaq and OMX listed Millicom International Cellular S.A and rebranded the company to Etisalat Sri Lanka in 2010.

Etisalat Lanka is the second-largest mobile phone operator in Sri Lanka with over 3.3 million subscribers. The company has built it success on acquiring a license to offer 3G in addition to the 2G services provided to the company earlier. Etisalat already has existing investments in Asia including Pakistan, Afghanistan, Indonesia and Indian markets which are among the fastest growing in the telecommunications sector to date. Etisalat intends to expand its current network in Sri Lanka, with a coverage expansion resulting in a total of over 480 2G sites and over 500 3G sites this year.

By offering innovative and high quality services, Canar has steadily increased its customer base in the fixed telecom market to enjoy 61.5% overall market share in fixedline in Sudan. It grew its customer base by over 50% in 2007 and further growth is expected. Canar services cover the main cities in Sudan, with a coverage increase of 122% compared to 2006. Canar's fibre optic backbone extends to 3.070 km nationally and 850 locally in the major cities to serve mobile operators, ISPs and corporate and business clients across the country. To further expand its services, Canar has launched Sudan Landing station in May 2007 to provide international connectivity linked with 122,000 km of submarine cables, making Sudan, East Africa's Internet gateway to the entire world.

During 2009, fibre optic links between Sudan and Ethiopia were rolled out as part of overall plans to expand the Canar fibre network across all neighbouring countries. This will maximise use of the Canar submarine landing station, which is an integral part of the Canar Wholesale offer in international connectivity for the region.

In 2004, Atlantic Telecom launched its innovative West African brand - MOOV, with the objective of revolutionising the mobile telephony market in Africa. Today, MOOV is pushing the limits of mobile telephony in each of the countries in which it operates, across a community which totals in excess of 50 million people. These include the Ivory Coast since July 2006; Benin, Gabon and Togo since December 2007; and Niger and Central Africa since January 2008.

MOOV operates across an advanced mobile network using EDGE, GPRS and Satellite technologies. It has invested more than 250 billion CFA francs in a high quality, world-class communications network, covering on average 60% of the populated areas in each of its countries of operations. The company has seen a tremendous growth in its subscriber base, moving from approximately 300,000 subscribers in 2005 to more than 4 million in 2010. With more initiatives expected to be completed in 2011, MOOV is on course to be positioned as a leader despite the very fierce commercial competition.

In 2005, Etisalat acquired shares in PTCL, Pakistan's most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, Internet, video-conferencing and carrier services to consumers and businesses all over the country. The company has over 20 million mobile subscribers under the name "Ufone" and more than 5 million fixedline customers.

As the fastest growing service provider among all high-speed service providers, PTCL's broadband subscriber base crossed 450,000 landmarks over 500 cities of Pakistan. Ufone has network coverage in 10,000 locations and across all major highways of Pakistan and provides international roaming to more than 260 live operators in over 150 countries. Ufone also offers Pakistan's largest GPRS & BlackBerry roaming coverage available with more than 150 live operators across 105 countries.

PTCL is a leader in providing infrastructure to other telecom operators and corporate customers in Pakistan. PTCL is committed to improvement, growth and quality service as is evidenced by the modernisation of local loop services from copper to an optical network, the acquisition of supplementary capacity on the two SEA-ME-WE and IMEWE intercontinental cabling route to expand its international capacity in an effort to meet the increasing demand of international traffic. With the laying of Fibre Access Network technologies in major metropolitan centres of Pakistan, PTCL has proved to a potential instrument of change in Pakistan's economic growth.

Etisalat started operations in Egypt in 2007 to become the third mobile service provider in the market. Among the array of its services, it was the first to introduce a host of 3.5G services, such as video calling, mobile TV, mobile broadband Internet and data services. In a bolder step, 3.75G was introduced and assumed absolute market leadership in providing the fastest broadband Internet in the market through USB modems and 3G mobile handsets.

Today, Etisalat Misr's 2G and 3G robust and high-quality network covers and serves over 98% of the population in Egypt. Moreover, Etisalat Misr is the first and the only operator in Egypt that has an exclusive international gateway allowing its customers to enjoy competitive international rates to all destinations around the globe. Etisalat Misr's product portfolio was completed with the acquisition of two well-established ISPs (Internet Service Providers) to provide broadband services to customers while at home or on the move.

Today, Etisalat Misr's 2G and 3G robust and high-quality network covers and serves over 98% of the population in Egypt. Moreover, Etisalat Misr is the first and the only operator in Egypt that has an exclusive international gateway allowing its customers to enjoy competitive international rates to all destinations around the globe. Etisalat Misr's product portfolio was completed with the acquisition of two well-established ISPs (Internet Service Providers) to provide broadband services to customers while at home or on the move.

In the past 3 years, Etisalat Misr has won many awards from major internationally renowned institutes including "Best Customer Care in the World" from Genesys Institute in 2008, "Best Community Program" from the CSR Summit in 2009, and "African Mobile Operator of the Year" from ITP Institute in 2009 and 2010.

Etisalat Afghanistan was launched in 2007 and has rapidly become the fastest growing telecommunications service provider of the country with an active base of 3 million subscribers. The company aims to be at the forefront of its market based on quality, innovative services and competitive pricing, with unsurpassed coverage in every province in the country. Since 2007, company has invested US$ 300 million in Afghanistan. Etisalat has signed a deal with Afghanistan Telecommunications Regulatory Authority (ATRA) whereby they would conduct a Rural Telecom Development project in 17 rural districts in 9 provinces by building and operating 23 BTS sites.

Etisalat believes in contributing to all aspects of development of the country by adopting practical and effective ways of affecting change. In line with company's long standing resolve of partnering in the development of human capital and skill levels of local Afghan employees, company has launched the Employee Succession Plan to train and develop Afghan nationals into future senior management positions. Etisalat Afghanistan is also the official mobile phone company of Afghanistan national cricket team.

Etisalat Afghanistan is providing unmatched connectivity to its customers through roaming agreements with 120 operators in 78 countries.

Excelcomindo (XL) is the fastest growing mobile service provider in Indonesia which started its commercial operation in 1996. It offers prepaid and postpaid subscribers and corporate customers, voice, data and value- added services with extensive coverage throughout Indonesia. XL operates its network under GSM 900/DCS 1800 (2G/2.5G) and IMT-2000 (3G) technologies and holds a Closed Regular Network License, Internet Service Provider (ISP) License, Voice over Internet Protocol (VoIP) License and Internet Interconnection Services License (NAP).

By the end of 2010, XL had more than 22 thousand BTS all over Indonesia and served over 40 million subscribers. Its customers can enjoy a wide variety of value-added services including international roaming in 141 countries through 357 operators.

Emerging Markets Telecommunication Services (EMTS), trading as Etisalat Nigeria, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the United Arab Emirates. Incorporated in Nigeria as a private company, it acquired the Unified Access License from the Federal Government of Nigeria in January 2007.

Etisalat Nigeria began commercial operations on 23 October 2008 in 7 cities and now has network in all 36 states of the federation and the FCT covering major cities and towns with ongoing densification to ensure qualitative service delivery in all areas that it has presence. Showing exponential growth, in just two years of commercial operations, it has over 6 million active subscribers and recently acquired a 3G licence which will be rolled out in 2011.

Dedicated to offering world class telecommunications services, Etisalat is investing heavily in the Nigerian economy as well as in its own human resources. From the beginnings of its operations in Nigeria, it has organised various programmes to train and improve the skills of the people to ensure quality service. This has enabled Etisalat to offer innovative products and services tailored to suit the lifestyles and meet the various needs of its growing subscriber base.

In March 2009, the NCC adjudged Etisalat as Nigeria's best network based on international quality of service indices. This validation of the quality of the company's service came less than six months into its commercial operations in the country. In the same year, Etisalat Nigeria was recognized as the 'Brand of the Year' by City People Magazine and the National Daily Awards. Since then, Etisalat Nigeria has won various industry and non-industry awards thus claiming a pride of place in Nigeria's blossoming telecommunications industry.

Etisalat's values are not just reflected in its commitment to deliver quality service but are also evident in its interactions with various stakeholder groups including the communities in which it operates. It is making wide-impact and sustainable social investments in Education, Health and Environment in an endeavour to engage in initiatives that enrich and strengthen the communities it operates in. This commitment led it to partner with the Lagos State Government in its Adopt-a-School initiative which also earned it the Prestigious Category "A" Corporate Social Responsibility Award of the Lagos State Government for two consecutive years; 2009 and 2010. In 2010, it was also awarded the Most Innovative Corporate Social Responsibility Company and Youth Friendly Corporate Social Responsibility Award for its CSR interventions.

Etisalat Nigeria continually seeks to bring easy communications to its subscribers in order to positively contribute to the quality of their life. Its various products and services are designed with the needs of its customers at heart. Etisalat Nigeria is thus poised to continue to provide the best quality of service to its Nigerian subscribers as it builds on its success in the market.