Greetune - Ring Back Tone

Greetune service allows you to select & personalize different Ring Tones such as, Islamic contents, Popular Music, songs, Poetry, Comedy & Funny tones in Arabic, English, Hindi & other languages. These tones can then be played to the callers as per your's choice instead of the standard ringing tones callers normally hear

Easy to understand

No special handsets are required

Available for both

prepaid and postpaid mobile users

Features

You can setup any of the following new features by logging on to Greetune.etisalat.ae and follow the simple steps & instructions

Gifting tunes to your friends & loved ones on special occasions

Shuffling set tunes to be played in a changing sequence so each time callers hears a different tune

Copying tunes from any caller's album which is assigned to you

Scheduling: Set tunes to be played at different time of the day for different callers

Grouping: Assign individual tune for specific callers or groups (like family, friends & Work colleagues)

Special dates set a tune to be played on a special date & time

Corporate greetunes: customized Marketing/promotional messages & tunes for corporates.

Store upto 20 different tones in your album which can be changed at any time.

You can easily configure your personal profiles through simple commands via SMS, IVR, WEB or WAP.

Available for both GSM & WASEL customers.

Easy to understand and no special handsets are required.

Charges

		Charges (AED)
	Rental Charges	5 / Month
	For each greetune selection	5

How to subscribe

Dial 101

for the Customer Care Centre.

SMS

Simply type GT  and send SMS to 1010.

IVR

Simply dial 144

Note: Normal SMS charges will apply when sending an SMS to 1010

Mobile TV

Etisalat mobile tv service allows etisalat's prepaid & postpaid customers the ability to view live television channels on their 3/3.5g enabled gsm handsets except blackberry, android & iphone.

The streamed TV channels can be viewed by mobile TV subscriber using a 3G or 4G enabled handsets with generic media player such as real player (after setting it to view mobile TV channels).

Note: This service is available within UAE with 3G coverage area.

Charges

		Charges (AED)	Details
	Subscription Charges	FREE
	Rental Charges	39 / month
	Usage Charges	FREE	Unlimited usage
	Eligibility	All our customers who are an existing or new GSM or Wasel users, can subscribe to Mobile TV
	Handset Limitation	All 3G and 4G enabled Mobile handsets except Blackberry, Android & iPhone

Note: The applicable rental of AED 39 that is already billed/deducted from your GSM/Wasel account respectively, will not be refunded back upon unsubscribing/canceling the service.

• Specification Details

  	1. Subscription to Mobile TV Service
  	2. A 3G or 4G enabled handset/mobile.
  	3. Your phone should not be: iPhone, BlackBerry, or Android
  	4. Saving settings on your mobile

  
  
  

How to subscribe

SMS

Type MTV in the message field and send it to 1010

After sending the message, you will receive a confirmation of your request

You should make sure that the Mobile TV settings is already saved into your mobile, if not, you should send “S MTV” to 1010 in order to receive the mobile TV settings and save it as default settings. (We recommend that customers should always request the mobile TV settings after subscribing to the mobile TV service in order to make sure they have the latest settings)

After making sure from the 3 steps above you should visit this link www.mobile.weyak.ae/mtv in order to enjoy the service.

Note: Some compatible handsets will give this error message even all the successful subscription steps where followed “Unable to connect to server no enough bandwidth” in order to solve this issues please follow the following steps:

Go to Main Menu / Tools / Setting / Applications / RealPlayer / Streaming / Network – options – advanced setting / UMTS bandwidth and click on user define and enter this number 1000 then click OK (1.00 Mbits/sec will be created and saved)

Voice Mail - Al Mersal

Al Mersal means that you will never miss a call. Al Mersal Executive gives you extra features.

Stay connected even if you are out of reach or for some reason cannot answer a call. With Al Mersal Voice Mail the caller can leave a message for you on your voice mailbox. Al Mersal allows you to store messages and retrieve them easily at your convenience.

Packages

This package is the combination of three value added services for the price of two. Each service is activated separately.

- Access, listen, save, skip and delete voice messages
- 15 messages of storage capacity for upto 3 days
- Maximum length of 60 seconds per message
- Available for both Postpaid and Prepaid Wasel mobile

FREE

-Access, listen, reply, send/send a copy, send as group, forwarding, auto transfer, save, skip and delete voice messages.
-30 messages of storage capacity for upto 14 days.
-Maximum length of 90 seconds per message
-Mailbox call return facility.
-Create 20 Groups of 10 numbers each 
-Send Fax & retrieval of up to 200 pages
-Available for Postpaid mobile only.

AED 50

One Time Only

Charges

		Charges (AED)	Details
	Rental Charges	15/quarter	Only for Al Mersal Executive
	Usage Charges	0.30/min	Calling the IVR number (123) at any time during the day for both Al Mersal Basic & Executive
	Usage Charges	IDD rate apply	From outside the UAE

Specification Details

How to Subscribe

Dial 122

For Interactive Voice Response service

Dial 101

For the Customer Care Centre

Visit

Your nearest Etisalat Business / Service Center (OR) Our Etisalat Outlets

Contract Length and Details

There is no contract length for Al Mersal Voice Mail Service. However, if you do not use the service for the period of 3 months, your Al Mersal Voice Mail Service will be automatically cancelled.

Mobile Credit Transfer

The Etisalat Credit Transfer Service allows you to transfer credit from your mobile (Prepaid or Postpaid) to other prepaid numbers.

Benefits

How to use the Mobile Credit Transfer

Transferring credit from your mobile to another mobile is easy and quick.

You can now transfer credit in 2 ways—Normal Credit Transfer and the Secure Credit Transfer.

Normal Credit Transfer Method

Just type the following command on your mobile screen (not as an SMS) and press the send key: *100*05XXXXXXX*Amount#
Where:
100 = Credit Transfer Service Code, 05XXXXXXXX = Desired mobile number on which the amount is to be transferred, Amount = Amount to be transferred, and SEND/OK/CALL = key to be pressed on your mobile.

		Normal Credit Transfer
		Prepaid	Postpaid
	Minimum amount	AED 5
	Daily maximum	AED 150
	Monthly maximum	AED 1500

Secure Credit Transfer Method

To offer you more safety and security, we have introduced the Secure Mobile Credit Transfer. You will be provided with a PIN Code, which will prevent unauthorised transfer of credit.

Type the following command on your mobile screen (not as an SMS) and press the send key: *100*05XXXXXXXX*Amount*PIN#
Where:
100 = Credit Transfer Service Code, 05XXXXXXXX = Desired mobile number on which the amount to be transferred, Amount = Amount to be transferred, PIN = You can request your personal PIN by sending a message with the keyword CTPIN to 1010, and SEND/OK/CALL = Key to be pressed on your mobile.

		Secure Credit Transfer
		Prepaid	Postpaid
	Minimum amount	AED 5
	Daily maximum	*Unlimited	AED 150
	Monthly maximum	*Unlimited	AED 1500

* Fair usage policy of transferring a maximum amount of AED 100,000 per month will apply

Confirm/Cancel the Transfer Of Credit

After you transfer credit using any of the two methods, you will receive the following message requesting a confirmation or cancellation of the transaction:

"Amount AED XYZ will be transferred to +9715XXXXXXXX. A transaction fee of AED X.YZ (5%) will apply."

Press 1 to confirm, 2 to cancel"

If you press 1 to confirm the credit transfer, the credit will be transferred immediately to the desired number. The following messages will be sent to you and the recipient.

"You have successfully transferred AED XX to mobile number +9715XXXXXXXX.

"You have received AED XX from mobile number +9715XXXXXXXX."

If you press 2 to cancel the transfer, the following message will be sent to you: "Request discarded. Thanks for using our service."

Request for Credit

Don't stay without credit anymore... we are offering our prepaid customers a new way to ask for credit; just type this command on your mobile screen *107*05XXXXXXXX*the amount you need# and then press the send/call key

Where:
107 = Request for Credit Service Code, 05XXXXXXXX = Desired mobile number on which the request to be sent, Amount = Amount to be requested and then SEND/OK/CALL = Key to be pressed on your mobile.

The destination number will receive a message informing him/her that you need a credit with the amount specified.

• - Only 2 requests are allowed per day
• - Request for Credit is a free service, no usage and no rental fees
• - This service is only available for prepaid customers

Charges

5% of the transferred amount will be deducted from the sender as a transaction fees.

Example: If Mobile A transferred AED 100 to Mobile B, then AED 105 (AED 100 + AED 5 = [100*5%]) will be deducted from Mobile A and Mobile B will receive AED 100.

Note: AED 0.30 will apply when sending a SMS to 1010

Taw'am - Two SIM cards for One Number

Offers the facility of having two SIM (duplicate) cards with the same mobile number. Available to both Postpaid and Prepaid mobile.

Taw'am service offers GSM Postpaid and Wasel Prepaid customers the facility of having two SIM (duplicate) cards with the same mobile number. All supplementary and value added services will be activated on the active card, i.e., call waiting, mobile TV, Mobile Broadband etc.

Features

Charges

		Charges (AED)	Details
	Subscription Charges	100	one time only
	Replacement of Tawa'am SIMs	50

Specification Details

	Action/Service Description	Command
	To activate the current handset profile for receiving both calls & SMS	*105#
	To allow SIM A to be the active profile from another handset for both calls & SMS	*105*1#
	To allow SIM B to be the active profile from another handset for both calls & SMS	*105*2#
	To know what is the Profile/Handset ID	**105#
	To know which handset is active for receiving both calls & SMS	*#105#

Documents Required

Please bring the following documents when applying for the service:

1- Valid Passport and a true copy thereof or any other positive identification.

How to Subscribe

Visit Etisalat

Your nearest Etisalat Business / Service Center.

(OR) Our Etisalat Outlets

Dial 800 77666

Please speak to our customer support representative at 800 77666 for further information and assistance

SMS - Text Messaging

Text messaging using your mobile.

Risala SMS messaging helps you get more out of your mobile. When you receive a text, you will hear a beep and an envelope icon appears on your mobile.

You can also access a range of useful value-added services, such as Missed Call Notification. Risala is easy to use and free to set up with no registration or subscription charges to worry about.

Features

Charges

		Charges (AED)	Details
	Subscription Charges	Free
	Usage Charges	0.18/ / SMS	within UAE
	Usage Charges	0.60/SMS	outside UAE

How to subscribe

No subscription is required for Risala - SMS service.

Dial 101

Please call at 101 to our customer support representative for further information & assistance.

MMS - Multimedia Messaging Service

Multimedia messaging service lets you enjoy pictures, music and video on the move through your mobile.

Make special moments more significant with Etisalat MMS. Have fun as you share momentous occasions with friends and family through photos, videos, audio clips, and animated pictures to their Local or International mobile numbers or to any email addresses.

Features

Charges

Subscribing to MMS service absolutely Free of charge. You will be charged only for sending an MMS.

		Charges (AED)	Details
	Subscription Charges	Free
	Usage Charges	0.45/ MMS of 50 KB	Charges for sending MMS within the UAE
	Usage Charges	1.80/ MMS of 50 KB	Charges for sending MMS to Int'l destinationsE
	Usage Charges	Free	For MMS Fowarding
	Usage Charges	0.45/ 50KB	To any email address
	Usage Charges	0.45/ 50KB	MMS Copying

GPRS roaming charges will be applied when you send/receive MMS message while roaming. For postpaid users, it will be distant operator GPRS roaming charge plus 15% Etisalat markup and for prepaid users, it will be normal GPRS band of charge.

International Destinations & Operators for MMS

Etisalat has an agreement with almost 50 destinations to send and receive the MMS. Click here to view the list of international destinations & operators for MMS.

Sending MMS To Any Destination In The World

The new and enhanced MMS solution enable you to send MMS to any destination number in the world, even for the operators who do not have a direct agreement with Etisalat. However, if the destination number's operator does not have an agreement with Etisalat, the MMS will be sent as SMS notification, providing a link and password to view and download the MMS through the website. You can also reply back via internet from the same website.

Specification Details

How to subscribe

Via SMS

T ype 'r mms' in the text message field and send it to 1010. An SMS message confirming your MMS registration will be sent to you

 Via IVR

 Dial 125 from your mobile handset and follow the instructions OR after dialing 125you can press 2721 at once in order to avoid all the instructions and directly subscribe to the service

Via *122#

Dial *122*2*2*2# from your mobile handset and follow the instructions

Dial 101

Please call at 101 to our customer support representative for further information & assistance.

Missed Call Notification

Text notification of missed calls. You'll never miss a call again, even if your phone is switched off or you are out of signal range.

Missed Call Notification (MCN) lets you know you have missed a call, even if your phone is switched off, or you have been out of signal range. Messages are always day and time stamped.

Charges

		Charges (AED)	Details
	Registration Charges	FREE	-

Note: This service is completely free of charge. You will not be charged even for any missed call notification received.

Specification Details

How to subscribe

Existing Postpaid/Prepaid Mobile Customer

Via SMS

Simply type r mcn in the message field and then send it to 1010

Via IVR

Dial 125 from your mobile handset and follow the instructions

Via *122#

Dial *122*2*2*5# from your mobile handset and follow the instructions

Dial 101

Please call at 101 to our customer support representative for further information & assistance.

Note: In all the above cases SMS messages of confirmation will be sent to you, with further instructions on how to activate the service.

Call Waiting / Conferencing / Forwarding

Extra services to get the most out of your Mobile Phone.

GSM Supplementary Services are primarily voice services and are usually the first to be offered by a network operator after providing the basic GSM Service. It offer you many benefits to suit your needs.

Value Added Services

The service is free of charge, however the called party will be charged according to the normal applicable call charges when he/she returns the call.

• Call Waiting

  - Call Waiting alerts you when a caller wants to speak to you and lets you switch to the new call. Call Waiting is available for both our postpaid and Maysour prepaid fixed-line services
  - To activate Call Waiting: dial *43#
  - To deactivate: dial #43#
  

• Call Forwarding Conditional/Unconditional

  - When you use Call Forwarding, incoming calls to your mobile are sent to
  another mobile number or fixed-line based on your preference.
  Three Call Forwarding services are available for Landlines
  Unconditional forwarding (all calls):
  - To activate: *21*+(forwarding telephone number)#
  - To deactivate: #21#
  On no reply:
  - *61*+(forwarding telephone number)#
  - To deactivate: #61#
  On Busy :
  - *67*+(forwarding telephone number)#
  - To deactivate: #67#
  
  

  Charges:

  No monthly rental or subscription charges, only usage charges of exactly the
  same local call rate whether per second billing / per minute will apply based on
  all forwarded calls.
  Example: if you are on Classic postpaid plan so your local minute rate is 30 fils/min, accordingly all your forwarded calls duration will be charged same rate of your local minutes rate which is 30 fils/min.
  Forwarded calls to your voicemail & missed call notification short numbers are
  free of charge.

• Call Conference

  - Conference Calling lets you speak to two people at the same time.
  - If you already have a call, press the hook or flash button to put the caller on hold. You will hear the dial tone. Then dial the new number and say hello. Press the hook (or flash button) again, wait for the dial tone, then press 3. Now all three people can speak at the same time
  

• Call Barring

  -Use your secret 4-digit code to control who makes national and international calls using your home Landline.
  - National and International call barring is easy to set up.
  - To activate: *33* (4 pin code)#
  - To deactivate: #33* (4 pin code)#
  

How to subscribe

Visit Etisalat

Your nearest Etisalat Business / Service Center.

(OR) Our Etisalat Outlets

Dial 101

For the Customer Care Centre

Dial 125

For Interactive Voice Response service

Call Me Back - Request others to call you

an exclusive service for mobile customers, lets you remind family and friends to ring you when you are outside the UAE..

Etisalat Kallemni Service keeps you in touch with your family, friends and your office by requesting them to call you back either when you run out of credit or when you are abroad, by sending a request (in SMS format) to Etisalat UAE mobile number.

This service is available to all Etisalat Wasel Prepaid customers in UAE and while roaming provided that the operator you roam on supports the (USSD) star command service.

Charges

The service is free of charge, however the called party will be charged according to the normal applicable call charges when he/she returns the call.

Specification Details

There is no subscription to the service. The service is available by default to all Etisalat Wasel Prepaid customers, free of charge.

Dial 101

Please call at 101 to our customer support representative for further information & assistance.

Collect Call - Call Others On Their Cost

enable you to pay for the calls of your loved ones.

Etisalat Collect Call Service enables the caller to make a call from any Etisalat mobile, Land line or payphone number to any Etisalat Mobile number and the called number will pay for that call.

Features

Charges

The service is free of charge. However the called party will be charged according to his/her normal applicable tariff plan that he/she has subscribed to.

Specification Details

How to subscribe

There is no subscription for this service. The service is available by default to all the Etisalat Wasel/Ahlan/GSM mobile and land line customers, free of charge.

Video Call

With Video Calling, Every call will be a moment of your life!

Video Call is a service that allows you to make or receive video calls via your mobile phone. For a successful two-way video call, both making and receiving parties should have 3G subscription and 3G-video enabled mobile handsets. .

You can enjoy making international 3G Video Calls. Our service will allow our Users to make face-to-face 3G Video Calls to friends, family and clients in many different destinations around the world.

How to subscribe

Dial 125

For Interactive Voice Response service

Visit

Your nearest Etisalat Business / Service Center (OR) Our Etisalat Outlets

Email2SMS

Send SMS messages to mobiles from your Etisalat Internet Mail.

Etisalat's Email2SMS service allow you to send SMS messages to any single or multiple destinations (mobile numbers) from your email. With the tip of your fingers, emails can be delivered to your contact at a much personal and faster way.

- Available free to all Etisalat Internet subscribers
- No extra roaming charges
- Sends email as SMS to any local or international mobile numbers
- Multiple recipients on a single email message (maximum up to 50 recipients)

Charges

	Call charges
	Message inside UAE	0.18
	Message outside UAE	0.60

Documents Required

No documents are required specifically to apply for Email2SMS.
Email2SMS comes as part of Etisalat Internet Mail (EIM) service.
To apply for Etisalat Internet Mail (EIM) service, please bring the following documents:
1- Email Application Form.
2- A copy of the Passport.
3- A Copy of a valid visa (For non-UAE and GCC nationals only).
4- Guarantee letter from parent or guardian if the applicant is under Etisalat legal age (21 years).

Specification Details

Outlook email client configuration

Contract Length and Details

Email2SMS is part of the Etisalat Internet Mail Service and is subject to the same Terms and Conditions of Use, Etisalat Acceptable Use Policy, and EtisalatAnti Spam Policy. Etisalat reserves the right to suspend any accounts where the amount of incoming or outgoing messages impinges on the provision of services to other users. Your continuous use of the Email2SMS shall be deemed an agreement to be bowed by the aforesaid conditions.

How to subscribe

Visit Etisalat

Your nearest Etisalat Business / Service Center.

(OR) Our Etisalat Outlets

Dial 101

For the Customer Care Centre

Dial 125

For Interactive Voice Response service

Voice SMS

a new and easy to use messaging service allowing Etisalat customers to communicate with family & friends more frequently in Personal Voice instead of sending SMS.

Voice SMS is a new and easy to use messaging service allowing Etisalat customers to communicate with family & friends more frequently in personal voice instead of sending SMS. You can now communicate in any language in a most economical & convenient way even while on the move.

Charges

The "Voice SMS" service is activated and available to all Etisalat customers and does not require any subscription or monthly fees.

		Charges (AED)	Details
	Usage Charges	0.30/SMS	To send local voice SMS upto 30 secs
	Usage Charges	Free	For retrieving first Voice SMS upto 30 secs
	Usage Charges	mobile local call charges apply	To retrieve old messages upto 30 secs
	Usage Charges	0.99	International Voice SMS - To Etisalat Egypt only

How to Subscribe

Visit Etisalat

Your nearest Etisalat Business / Service Center.

(OR) Our Etisalat Outlets

Dial 101

For more information, please call our customer support representative at 101.

Video Ringtones - Vringo

Say hello to Vringo, the most entertaining ringtone yet, bringing together audio and visual for a video ringtone that entertains with every call.

Vringo! The most entertaining video ringtone yet, brings together audio and visual for a ringtone that entertains with every call!.

Features

Charges

The "Voice SMS" service is activated and available to all Etisalat customers and does not require any subscription or monthly fees.

		Charges (AED)	Details
	Rental Charges	6/month	-
	Installation Charges	5	for Each Video Clip

How to Subscribe

SMS 1010

Send "r vringo" by SMS to 1010, or visit vringo.weyak.ae

Dial 101

For more information, please call our customer support representative at 101.

Note: Normal SMS charges will apply when sending an SMS to 1010