eSupport

eSupport is an automated desktop internet connection with the capability of enabling 'self internet problem-solving solutions'.

It's a software that works as your tool to solve technical Internet problems and guides you to what should be done.

This service allows computers to become self-repairing devices by having a virtual agent inside your PC; always ready and active to solve your technical issues and directing you to the correct channel of support.

Benefits

Automated desktop-problem resolutions
Providing you with the facility to diagnose and repair browser or network issues in the absence of other means of support, such as phone or internet connectivity
Detecting and resolving known help-desk call drivers out of the box • Finding answers to frequently asked questions
Getting to the root cause of Internet technical problems without any need for long and complicated diagnostics and troubleshooting procedures

Features

Resolving problems through connecting to the Internet
Overcoming issues related to retrieving your email
Scanning your system for common computer problems
Finding answers to frequently asked questions
Contacting your support provider regarding your applications or service
Keeping you updated by sending you alerts
Keeping your software always updated by using the latest technology and executing needed support jobs automatically.