First, check if you are typing the right password and make sure that all the letters are lowercase, if you still get a bad login then check with the Contact Center on our toll free number 101 if your account has been suspended due to any delay in payment of your due bill. If you still unable to login then most probably you have forgotten your password and in that case you will need to visit your nearest Etisalat Branch with proper identification to reset your password and receive a new password envelope.

You should know your account number and your Admin user id. Also, you should be able to describe the problem you are facing with the service.

Generally our technical support staff will troubleshoot and resolve problems related only to the web hosting service and the uploading of your website files onto our servers.

We will soon be launching the new version of our web control panel. This will provide you with an easy-to-use web interface for administering your web site.

You can upload your web site to your home directory using any of the available FTP software, or by using the FTP commands through the UNIX and/or DOS command lines. Soon you will be able to upload your website files using your Internet browser through the Web Control Panel

Follow the following procedure to upload your web site: 1. If you are using Windows then go to the command prompt. You can use any FTP client. Change the directory where you have all of your documents. C:\WINDOWS> cd \webdocument C:\WEBDOCUMENT> 2. On command prompt give the FTP command. Here is a sample FTP session: C:\WEBDOCUMENT> ftp www.xxx.yyy.ae Connected to www.xxx.yyy.ae 220 ws1 FTP server (UNIX(r) Sys USER (www.xxx.yyy.ae:(none)): [put here your user name] Password: 230 User mylogin logged in. ftp> prompt ftp> bin 200 Type set to I. ftp> ls 200 PORT command successful. 150 ASCII data connection for /bin/ls (195.229.238.3,2181) (0 bytes). enterprise.jpg index.html samples.html title.gif 226 ASCII Transfer complete. 53 bytes received in 0.00 seconds (53000.00 Kbytes/sec) ftp>mput * ftp>quit 221 Goodbye. C:\WEBDOCUMENT>

The database name is as same as the domain name without dots and "www". Example: My domain name which is registered with the Shared Web Hosting is www.company.org.ae . The database name will be companyorgae. Username: Same as shared web hosting username. Password: Same as shared web hosting password.

You may need to check files names since they are case sensitive, if the files names you are referring to is not the same as the files names you uploaded (e.g. the file "IMage.gif" is not the same as "image.gif"), then you will face such problems.

Actually you need to have either index.html file of index.htm file located in your home directory, If you do not have any, and you tried to go for example to: www.yourcompany.ae then you will get this error message. However, if you go for example to: www.yourcompany.ae/page1.html (where page1.html is your main page) you won't get this error.

You cannot use telnet to administer your website. You can only do that through our web based control panel.

A client-server protocol, which allows a user on one computer to transfer files to and from another computer over a TCP/IP network. Etisalat Web Hosting customers' transfer their Web sites files to the Etisalat web servers using FTP client programs.

Yes. You can use Unix FTP.

There is lots of available freeware FTP software on the internet that can be used with our web hosting service. Etisalat will provide a web based solution through its coming release of the web control panel.

Users are not allowed to get in the CGI bin directory for security purpose, but you could choose what you want from a list of CGI provided by Etisalat after you login using your username and password on the Control Panel page.

We are disabling this feature for security reasons. On the other hand, there is quite an extensive list of pre-written CGI scripts that are available to all our web hosting customers for their use.