Replace lost SIM Card online

You can replace lost, stolen or damaged SIM card online for any of your mobile accounts, whether Postpaid mobile (GSM), Prepaid mobile (Wasel) or Ahlan package. In addition, your card will be delivered to your doorstep through our authorized delivery agent.

Charges

Note: The delivery of the SIM card within UAE is absolutely FREE of charge. The lost SIM card will be de-activated only after the delivery of the new SIM card.

How To Apply

To replace your SIM card online:

1- You need to have an Etisalat Online services user ID. If you don’t have an Etisalat online services user ID, please visit www.etisalat.ae/online and register any of your Etisalat accounts (mobile, fixed line or Internet) easily and quickly.

2- After successful online registration, login by using Etisalat online services user ID. Go to “mobile services” menu and click on “Replace lost / damaged SIM card“ option from the left menu to start the ordering process.

3- To complete your SIM card order process, all what you need is to follow 4 simple steps:

Step 1: Select mobile account which needs to be replaced

Step 2: Confirm mobile account details

Step 3: Select payment methods and enter delivery details

Step 4: Confirm your order details

4- After successful order completion, the system will generate a sales reference number. You can use this number to track the status of your order. The authorized delivery agent will also give you a call after order completion.

Contact Us

Please call at 101 to our customer support representative for further information or assistance on the ordering process.