Telecom Regulatory Authority - TRA has introduced a new policy by which you are required to renew the registration of all your Etisalat mobile numbers by updating your profiles with valid and up-to-date ID details.
All you need to do is update your profile with your up-to-date original and valid ID details and specify the mobile numbers (SIM cards) under your name that you would like to renew-registration for.
The numbers that you don't wish to renew registration for will be disconnected and removed from your profile. In case, if there are customers who are using some of those numbers, then they can register those numbers under their names by signing an undertaking acknowledging the full responsibility of the numbers(SIM Cards) under his/her custody.
Renewing registration of your mobile accounts is mandatory and failure to do so will result in disconnection of those mobile numbers.
To renew your registration you need to provide the below documents:
How to renew my mobile registration
You can renew the registration using any of the following options:
Option 1 - Online Registration
Option 2 - Etisalat Store and Partners
Option 3 - Etisalat Payment Machines
Option 4 - Contact Us
- In case you would like to get in touch with us, please
How to track my mobile registration
You can track your mobile registration status by clicking "Track Request Status"
Verifying and maintaining the valid ID details
The registered mobile numbers will stay active as long as the ID is valid. Once the ID is expired, you have to renew the registration of the mobile numbers again. In case you do not renew the registration of your mobile numbers after ID expiry, then those mobile numbers will be suspended and disconnected.
An Auto notification through SMS will be sent to remind you to update your ID details.