Renew your mobile registration online with your new Emirates ID

 

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Mobile Customer Registration

Your number is part of you. Protect it by registering it under your name.

Telecom Regulatory Authority - TRA has introduced a new policy by which you are required to renew the registration of all your Etisalat mobile numbers by updating your profiles with valid and up-to-date ID details.

All you need to do is update your profile with your up-to-date original and valid ID details and specify the mobile numbers (SIM cards) under your name that you would like to renew-registration for.

The numbers that you don't wish to renew registration for will be disconnected and removed from your profile. In case, if there are customers who are using some of those numbers, then they can register those numbers under their names by signing an undertaking acknowledging the full responsibility of the numbers(SIM Cards) under his/her custody.

Renewing registration of your mobile accounts is mandatory and failure to do so will result in disconnection of those mobile numbers.

Required Documents

To renew your registration you need to provide the below documents:

Type
Required Documents
UAE National
  • Original Valid Emirates ID
GCC National
  • Original Valid Emirates ID
  • OR
  • Original Valid GCC ID
  • OR
  • Original Valid Passport
UAE Residence
  • Original Valid Emirates ID
Government/Business Entities
  • Government Decree or valid Establishment Card (for government entities)

  • Valid Establishment Card (for business entities)

  • Authorized Person details such as Passport copy with visa page & Emirates ID etc. (for both government & business entities)


How to renew my mobile registration

You can renew the registration using any of the following options:

Option 1 - Online Registration

Register


Option 2 - Etisalat Store and Partners

Locate


Option 3 - Etisalat Payment Machines

Locate


Option 4 - Contact Us - In case you would like to get in touch with us, please

Contact us


How to track my mobile registration

You can track your mobile registration status by clicking "Track Request Status"

Track Request Status


Verifying and maintaining the valid ID details

The registered mobile numbers will stay active as long as the ID is valid. Once the ID is expired, you have to renew the registration of the mobile numbers again. In case you do not renew the registration of your mobile numbers after ID expiry, then those mobile numbers will be suspended and disconnected.

An Auto notification through SMS will be sent to remind you to update your ID details.