خيارك الأفضل لاحتياجاتك المحلية
Other ways to get your line
By visiting your nearest Etisalat Business Centres, outlet or partner with the necessary documents.
Frequently asked questions
For more information, please read our frequently asked questions or contact us via our Twitter account @EtisalatEmirati
.
Necessary documents:
- Original Emirates ID
- Any of the following documents:
- Stamped salary certificate (minimum salary: AED 2,500)
- Vehicle licence
- Three months bank/online bank statement
- Last month’s utility bill with physical address
- Tenancy/ownership contract
- Ministry of Labour contract (minimum salary: AED 2,500)
Credit Limit
- All postpaid plans come with a maximum cap on the outstanding charges incurred.
- The accumulated charges include unpaid amounts from the previous billing month and usage charges incurred this month. You will be notified when this amount reaches 80%, 90%, 95% and 100% of your limit.
- Your services will be suspended when the cap has been reached. You can unlock them by paying all your dues.
- The exact amount of the maximum cap is determined after your account has been verified during the purchase or change process. It may be periodically revised by Etisalat based on your usage and payment history.
- You can adjust your plan’s credit limit on My Etisalat UAE app or our Self-Care portal to control your spending.
Terms and conditions
For more information, please read our terms and conditions.
Out-of-bundle charges
| Service | Charge* |
|---|---|
| Calls | Local: AED 0.32/min
International for Etisalat Emirati plans: AED 1.26/min for Zone 1 countries AED 3.78/min for Zone 2 countries As per each country’s rates for Zone 3 countries As per the standard rates on per-second basis |
| SMSs | Local: AED 0.19/SMS
International: AED 0.63/SMS |
| MMSs | Local: AED 0.47/50KB
International: AED 1.89/50KB |
| Video calls | Local: AED 0.63/min
International: As per overseas operator rates |
| *5% VAT included |
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