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Etisalat Care Support Platform

Available to assist you anytime, anywhere

Now Etisalat care is on WhatsApp

Our Virtual Advisor Powered by AI (Artificial Intelligence) is at your service 24*7.

Get quick assistance anytime, anywhere with Etisalat's Virtual Advisor.

Our AI (Artificial Intelligence) powered Virtual Advisor is at your service 24*7.

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Why use Etisalat’s Virtual Advisor

  • You can speak/ chat naturally with Etisalat’s Virtual Advisor in English or Arabic
  • No wait times / queues - Get a quick and fast response
  • Find support anytime, anywhere

How to Interact with Etisalat’s Virtual Advisor

  • Download My Etisalat UAE App from App Store / Play Store / App Gallery
  • Or visit www.etisalat.ae/support
  • Or call 101
  • Add us on What’s app +971506490968
What can Etisalat’s Virtual Advisor support you with
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Account information

Account related information such as current active services, available balance, getting a copy of your bill etc.

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Account management

Account management related help such as changing your language settings or your email address settings, adding or deleting services, changing of packages etc.

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Get Support

Billing related clarifications and technical support

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Products & Services inquiries

50+ products and services related inquiries such as Postpaid plans, eLife packages, data packages, device related inquiries and much more

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Tips and tricks

  • Avoid noisy environments when speaking to Etisalat’s Virtual Advisor on 101
  • Make sure you are contacting Etisalat official WhatsApp account by verifying the (verified by WhatsApp) icon.
  • Use simple language
  • Respond to Etisalat’s Virtual Advisor with the inputs that are requested by it.
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Avoid noisy locations
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Keep your queries clear and concise
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Avoid providing unnecessary details
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Our virtual advisor is easier and quicker than speaking to a human
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Ask straight forward questions
Target: Etisalat.ae Live