Full Home Wi-Fi is limited to a single premise and cannot be extended beyond the home or villa to a separate building.
The Wi-Fi coverage and signal throughput is on a best effort basis as there are many external factors that can influence these measures.
The one-time charge of AED 150 for the service survey is waived when the customer proceeds with the Full Home Wi-Fi installation.
Etisalat’s field engineers will decide on the network plan & number of Mesh Wi-Fi units (to a maximum of 5) to be used for the service
Only Etisalat-approved routers and devices will be used as part of the Full Home Wi-Fi service.
Mesh access points will be replaced free of cost, if they fail during the first 2 years of subscription as long as there was no tampering or misuse by the subscriber.
Service is auto renewed every month after subscription. Unsubscribe the service any time by calling 800101, visiting Etisalat retail stores or from the My Etisalat UAE mobile app. Devices/routers can be kept even after cancellation.
An exit fee of AED 1,000 will be charged upon cancellation of the service during the first 2-year period.