1. “Agreement” means the entire contractual agreement between e& and the Customer, comprising the constituent parts set out in Clause 3 of the General T&Cs (Consumer).
2. “Customer” means the person who purchases or subscribes to the Service.
3. “e&” means Emirates Telecommunications Group Company P.J.S.C.
4. “Fixed Term Plan” means a plan where the Customer agrees to purchase the Services for the term specified on the Service Application Form and for which a termination charge applies in case of termination before said term.
5. “Monthly Term Plan” means plan where the Customer agrees to purchase the Services on a monthly rolling basis.
6. “General T&Cs (Consumer)” means e&’s general terms and conditions for consumer (i.e. non-business) products and services which are published on e&’s website and are available through the other communications channels referred to in Clause 30 of the General T&Cs (Consumer).
7. “Minimum Term” has the meaning given to it in Clause 4(c).
8. “Service” means the service from the list of services set out in Clause 4(c) to which the Customer has subscribed, as described in more details in Clause 3.

1. The Agreement is valid and binding on and from the date on which it is submitted to and accepted by e& (the “Effective Date”).
2. The term of the Agreement (the “Term”) starts on the date on which e& makes the Service available to the Customer (“Activation Date”) and depends on whether the Customer has subscribed to a Monthly Term Plan or a Fixed Term Plan.
3. A minimum term (“Minimum Term”) applies to the Agreement if a Customer is subscribed to the Services for a Fixed Term Plan. The minimum terms for the fixed telecommunications services covered by these Service Specific Terms are as follows:
   • eLife Lite , eLife – Double Play (any two of IPTV, internet and voice), eLife – Single Play (any one of IPTV, internet and voice), e& Select Service, Al Shamil (Broadband): 12 months
   • eLife Triple Play (IPTV, Internet, Voice) Value Packs including Family, Starter, Sports, Unlimited Sports, Entertainment, Unlimited Entertainment, Combo, Premium, Premium 500, Premium 1G, Ultimate 1G, other eLife – Triple Play (IPTV, internet, voice), Home Voice Bundle: 24 months
4. In the event there are any temporary-out-of-service periods during the Minimum Term, such temporary-out-of-service periods shall not be deemed part of the Minimum Term, accordingly the Minimum Term shall be automatically extended to cover the temporary-out-of-service periods.
5. Not earlier than one (1) month before expiry of the Minimum Term, the Customer may choose to subscribe to the same or another Fixed Term Plan and/or Monthly Term Plan. Choice so made can be changed up to the date of expiry of the Minimum Term. In the event before the end of the Minimum Term, if the Customer does not indicate a preference or does not terminate the Agreement, the Service will be automatically renewed on a month-to-month basis for which the Monthly Plan Charges will apply.
6. Customers subscribed to a Monthly Plan may migrate to an Fixed Term Plan by contacting e& according to Clause 16 of these Terms.

1. The following early termination Charges are applicable if the respective Service is terminated prior to the expiry of the Minimum Term:
   • (i) For eLife Unlimited plans (eLife Starter, Unlimited Entertainment), eLife Value Packs (Family, Entertainment), eLife Lite plans: the Customer shall pay an early termination charge, which shall amount to AED 1000 or one monthly rental charge of the current Service plan (whichever is lower) (Bf). For plans inclusive of beIN Sports (eLife Unlimited plans of Sports, Premium 500, Premium 1G, and eLife value packs of Sports, Combo, Premium, Premium 500 & Ultimate 1G: the Customer shall pay an early termination charge equivalent of one and half (1.5) months in monthly rental charges of the current Service plan (Bf).
     Inclusive of the device, the early termination charges shall be calculated as per the following formula:
     Bf + (Rp / Ct) x (Ct – (1+T))
     Where, Bf – basic exit Charges
     Rp – the retail Charge for the devices(s)
     Ct – the Term of the Agreement in months
     T – number of months the Customer has served in the Agreement
2. All other Charges and tariff plans that apply to the Service are set out on e&’s website (www.etisalat.ae) and are available upon request by using any of the communications channels referred to in Clause 30 of the General T&Cs (Consumer).
3. Please see Clause 15 of the General T&Cs (Consumer) for the other charges, billing and payment provisions that apply to the Service.
4. Certain Charges (e.g. one-time connection, installation, activation or similar Charges) may be collected in advance depending on the subscription channel chosen by the Customer. This will be communicated to the Customer alongside any applicable conditions before placing and processing any order for using such channel and/ or subscribing to the Service. Such Charge will be reflected in the respective invoice as an advance payment by the Customer.

1. Clause 24 of the General T&Cs (Consumer) applies to the Service, regardless of whether or not it is a prepaid service.
2. Please see Clause 16 of the General T&Cs (Consumer) for the other customer credit, advance payment and deposit provisions that apply to the Service.

1. The eligibility criteria for the eLife additional benefits (each as “Additional Benefit”) is as follows:
   • Only Emarati nationals are eligible for the eLife AnA Emarati add-on;
   • Only members of the Ministry of Defence and UAE Armed Forces, with a valid Homat Al Watan card are eligible to the eLife Homat al Watan; and
   • Only UAE Nationals holding a valid Absher card, issued by the Ministry of Human Resources and Emiratization and who are under the Discounts and Special Offers Program for UAE Nationals working in the Private Sector are eligible to the Absher Pack.
2. Termination Charges of eLife are waived for Customers eligible to benefit from the eLife AnA Emarati add-on or the Homat Al Watan add-on. Remaining instalment payments for a device, if any, are applicable.
3. e& reserves the right to terminate the Customer’s access to an Additional Benefit if it determined that the Customer is no longer eligible for the Additional Benefit (including but not necessarily limited to not possessing a valid card) or if the Additional Benefit was obtained in a manner wilfully detrimental to e&.
4. e& representatives shall have the right to request the customer to present a valid UAE ID or any other document for identification purposes.
5. Customers who wish to subscribe to the Homat Al Watan or the Absher Pack Additional Benefit are required to present a valid Homat Al Watan or Absher card, as applicable. e& may store copy and details of this card for validation purposes.
6. The free Homat Al Watan or the Absher Pack Additional Benefit shall be available to the Customer as long as the relevant Homat Al Watan or Absher card presented to and stored by e& is still valid. Customers are to update their card no later than 30 days from the expiry of their expired card. If the Customer does not provide the updated card within this thirty (30) days timeframe, the free Additional Benefit will be removed and the Customer will be provided with the standard subscribed eLife plan. e& shall send notifications to Customers before the expiry of the card.
7. The Customer may update the card by contacting e& using any of the communications channels stated in Clause 30 of the General T&Cs (Consumer).

1. To subscribe to e& Select Service, the Customer must have a landline telephone service from another UAE telecommunications service provider and such service must be:
   • registered in the Customer’s name; or
   • registered in the name of another person who is authorising the Customer to subscribe to the e& Select Service.
2. The e& Select Service can be used in two ways: (i) by dialling the e& Select prefix code (08877) before calling; or (ii) by using an auto-dialer device.
3. The Customer shall be responsible for all calls made using the e& Select Service from the Customer’s defined landline number. e& will either bill the Customer separately for these calls, or include the charges for these calls in any other account the Customer has with e&.
4. The Customer will remain liable to the landline access provider for line rental, and any calls and services provided by the landline access provider which are not part of the e& Select Service. It is the Customer’s responsibility to advise e& in case of a change to the landline number. Failure to do so will not release the Customer from its responsibility to pay all call charges.

1. e& provides many hundreds of TV channels and games which are available through its various packages offered under its eLife services. e& may, under prescribed guidance, monitor the content of the TV channels presented and at times block or censor images or audio that are considered inappropriate under local standards. The Customer is advised to further monitor TV content for their own preferences and utilise the available PIN-based parental control features included in the TV set-top boxes provided. Additional advice on TV content is available on request from e& through one of the communications channels stated in Clause 30 of the General T&Cs (Consumer).
2. TV and games packages selected by Customers may be changed by e& without notice. Pay Per View and Video On Demand are not part of any packages and are chargeable separately.
3. Specifically for eLife TV Gaming, the service subscription implies the accepteance by the customer of these terms and conditions and the games publishers EULAs (End User Licences Agreement), all are listed under www.etisalat.ae/elifetvgamingeula.
4. The Cusomer acknowledges and agrees that e& is not a party to the games publishers EULA (the “Thrd Party Contacts”). e& has no obligations towards the Customer under the Third Party Contracts and the Customer shall have no claim against e& for any breach of the Third Party Contracts by the game publihers. The Third Party Contracts do not amend or supersede e&'s terms and conditions for eLife TV Gaming. No representation, warranty, assurance or undertaking (express or implied) is made, and no liablity will be accepted by e& in relation to Third Part Contracts.

1. If the Customer wants to terminate the Service, he/she must give e& prior written notice.
2. The Customer acknowledges that, upon receipt of the Customer’s termination notice, e& shall terminate the service. Notwithstanding the receipt date of the termination request, the Customer shall be charged the full monthly rental Charges for the month during which the Service was terminated.
3. If the Customer elects to terminate the Service before the end of any applicable Minimum Term, a termination charge may be payable. Details of the applicable termination charges are set out at Clause 7 of these Service Specific Terms and are also available through the communications channels stated in Clause 30 of the General T&Cs (Consumer).

Calls to countries outside the list and calls beyond the fair usage limit will be at standard IDD rates.
Auto renewed every month.
If the account is having an alternate IDD Call Plan which will be replaces automatically with this new plan is you proceed

eLife TV Game requires you to have a compatible GamePad controller to play the games, you can avail a controller at select e& stores, via the app or online.
For best results use an e& controller.
PlayStation and XBOX wireless controller are NOT compatible.

Game Publishers EULA apply: https://www.etisalat.ae/elifetvgaming

The following terms and conditions apply to the eLife Home Zone service:

• All new and existing e& Home customers are eligible for the Home Zone service;
• The subscription price of AED 29 / month per room is inclusive of materials and installation;
• Site survey charges AED 150 for Home Zone Wi-Fi analysis (and installation) will be waived if Home Zone is subscribed to for at least one additional room at that time;
• A maximum of 3 additional rooms can be included in the Home Zone service per residence;
• The service will be offered only within a single premise and cannot be extended outside the main building structure;
• The internet coverage and strength of the Wi-Fi signal is on a best effort basis with no guarantees of speed or strength;
• Early termination charge of AED 500 is applicable if the home zone service is cancelled during the 1st year of subscription and AED 250 per zone during the 2nd year;
• If faulty as a result of defective parts, materials or manufacturing the e& router will be replaced free of charge during the first 2 years;

Call us on our toll free customer care number 800101 for more information.