iPhone For Life

The best way to own a new iPhone every year

Experience the best of what the iPhone is offering every year with the “iPhone For Life” program from Etisalat.

You can join this program for free if you are subscribed to any of the latest iPhone SmartPay plans on an 18- or 24-month contract and can become eligible for a free iPhone upgrade to the newest iPhone device upon completing 12 months of your contract.

Subscription to the “iPhone For Life” program is currently not available. Existing subscribers can upgrade to the new models once the new iPhone releases after 20 September 2019.

*Terms & Conditions apply

Let us guide you

After subscribing to the program and after the release of the new iPhone, please follow these simple steps:

Make sure your device is ready

  • Make sure your iPhone is in a good working condition
  • Be aware of all the passwords and locking PINs on your device
  • Backup your old device data before you bring it to us

Return your device

  • If your device is ready for an upgrade, you can visit any of Etisalat’s selected stores
  • Your device will be evaluated by our technical team
  • If your device is accepted by our technical team, you can return your old iPhone, choose the new device’s contract, and renew your iPhone with the iPhone For Life program

Important to know

The must-know details about this service.

iPhone For Life features

    Subscription to the “iPhone For Life” program is currently not available
    • To be eligible for an upgrade to the latest iPhone: You need to be an existing subscriber of the iPhone For Life program on iPhone XR, iPhone XS or iPhone XS Max. Your old smartphone will be accepted and upgraded after evaluation from Etisalat’s technical expert team.
      If the device is evaluated and found in a “Good condition”, it will be accepted. You can then return your old device and upgrade to the new model
    • Free upgrade: To be eligible for a free upgrade to the new iPhone, you should complete at least the initial 12-month period of the device’s contract
    • Early upgrade: If you have not completed the initial 12-month period of the device’s contract, and still elect to upgrade to a new smartphone, an upgrade charge will apply
      You will be charged with an early upgrade fee calculated as follows:
      Monthly instalment charge of the smartphone plan x The number of months remaining to complete the initial 12-month period

Terms and conditions

For more information, please read our terms and conditions.

Device condition

At the time of upgrade make sure that:

  1. Your old iPhone is in a good working condition. It is possible to switch the old iPhone on and have access to the old iPhone’s International Mobile Equipment Identity (IMEI) number by pressing *#06# (the IMEI should match the old iPhone originally purchased)
  2. Your old smartphone must have the same device model, capacity and IMEI number as the Apple iPhone device purchased through Etisalat with the smartphone plan
  3. In case your old smartphone has been replaced by Apple or Apple Store, you are required to show a documentation proof of its replacement. The store will make a photocopy and keep a copy of the proof with the device
  4. The old iPhone functions normally; for example, it is capable of making and receiving calls, can connect to the internet and the touchscreen works properly.
  5. The old iPhone is free from physical damage, except for normal wear and tear (for example, it does not have any liquid damage, a cracked or discoloured display or casing, connector damage or a faulty or broken SIM reader)
  6. The old iPhone is provided with a fully functioning battery
  7. The old iPhone does not have any disassembled, customized or non-original parts.
  8. All activation and locking features of the old iPhone have been disabled (for example, Find My Device on iOS 7+ devices)
  9. The SIM card has been removed from the old iPhone
  10. The memory card (if any) has been removed from the old iPhone
  11. You will be required to return the old device to be replaced with the new one

Where to upgrade

Our iPhone upgrade program is available on the following 16 locations:

Business Centre Emirate
  • Etisalat Main Building Business Centre
  • Dalma Mall Etisalat Retail Store
Abu Dhabi
  • Mall of the Emirates Etisalat kiosk
  • Deira City Centre
  • Deira Business Centre
  • Al Fahidi Retail Store
  • Mirdif City Centre
  • Dubai Mall
  • Outlet in Al Ain Mall
Al Ain
  • Manakh Business Centre
  • Mega Mall Sharjah
  • Sahara Centre Outlet
  • Ajman City Centre
  • Ajman Business Centre
  • Fujairah Business Centre
  • Etisalat Main Building Business Centre
Ras Al Khaimah
Target: Etisalat.ae Live