iPhone for Life

Upgrade to the latest iPhone device

To be eligible to upgrade to the latest iPhone: You need to be an existing subscriber on the iPhone for Life programme on iPhone 8, 8 Plus or iPhone X. Your old smartphone will be upgraded after the evaluation of the Etisalat technical expert team. If the device is evaluated as in “good condition”, it will be accepted. You will return the old device and be upgraded to the next new model.

  • Free upgrade: To be eligible for a free upgrade to the next new iPhone, you should complete at least the initial 12-month contract period of the device
  • Early upgrade: If you have not completed the initial 12-month contract period of the device, and elect to upgrade to the new smartphone, an upgrade charge will apply
  • You will be subjected to an early upgrade fee calculated as follows: monthly instalment charge of the smartphone plan x the number of months remaining to complete the initial 12-month period

To upgrade, please visit any of our 27 upgrade locations.

Let us guide you

Make sure your device is ready

  • Make sure your iPhone is in good working condition
  • Be aware of all the passwords, locking pens on the device
  • Backup your old device’s data before you bring it

Return your device

  • If the device is prepared for upgrade, you can visit selected Etisalat stores
  • Your device will be evaluated by our technical team
  • If the device is accepted by the technical team, you can now return your old iPhone, choose the new device contract at 18/24 months, and renew your iPhone for Life programme

Important to know

The must-know details about this service.

Device condition

At the time of upgrade make sure that:

1. Your old iPhone is in good working condition. It is possible to switch on the old iPhone and have access to the old iPhone’s IMEI number by pressing *#06# (the IMEI should match the old iPhone originally purchased).
2. The old smartphone must have the same device model, capacity and International Mobile Equipment Identity (IMEI) number as the Apple iPhone purchased through Etisalat with the smartphone Plan.
3. In case the old smartphone has been replaced by Apple or Apple Store, the customer is required to show a documentation proof of replacement. The store will photocopy and keep a copy of the proof with the device.
4. The old iPhone functions normally, for example, it is capable of making and receiving calls, can connect to the internet and the touchscreen functions properly.
5. The old iPhone is free from physical damage, except for normal wear and tear (for example, it does not have liquid damage, a cracked or discoloured display or casing, connector damage or faulty or broken SIM reader).
6. The old iPhone is provided with a fully functioning battery.
7. The old iPhone do not have disassembled, customised or non-original parts.
8. All activation and locking features of the old iPhone have been disabled (e.g. find my device on iOS 7+ devices).
9. The SIM card has been removed from the old iPhone.
10. The memory card (if any) has been removed from the old iPhone.
11. The old device will be accepted after the evaluation of Etisalat technical team.
12. You will be required to return the old device to be replaced with the new one.

Terms and conditions

Click here to learn more.

Where to upgrade

To upgrade your phone, visit any of the upgrade locations across the UAE:

Business Centre Emirate
  • Abu Dhabi Mall Kiosk
  • Marina Mall Outlet
  • Al Mushrif Mall Outlet
  • Yas Mall Retail
  • Etisalat Dalma Mall Retail Store
  • Outlet in Al Ain Mall
  • Mafraq Business Centre
Abu Dhabi
  • Deira Business Centre
  • Al Wasl Business Centre
  • Festival City Outlet
  • Al Kifaf Building Outlet
  • D44 Etisalat DX inside Dubai Mall
  • DX-Mall of Emirates Kiosk (2)
  • Al Fahidi Retail Store
  • RTA Burjuman Retail Store
  • Etisalat Dubai Mall 2 Retail Store
  • Etisalat Deira CC - 2 Retail Store DX
  • Etisalat Ibn Battuta - 2 Retail DX (7486)
  • Sheikh Zayed Road Business Centre
  • Etisalat WC Manakh Business Centre
  • Etisalat WC Mega Mall Sharjah
  • Etisalat WC Sahara Centre Outlet
  • Etisalat WC Ajman City Centre
  • Etisalat WC Ajman Business Centre
  • Etisalat EC Fujairah Business Centre
  • Etisalat RAK HRB Main Building Business Centre
Ras Al Khaimah
Target: Live