Terms & Conditions

Terms & Conditions - Visitor Line

  • The Visitor Line validity is the same as the validity of your VISA upon arrival to the UAE. You can migrate your Visitor Line to Wasel Prepaid, our main Pay-as-You-Go line, or to Postpaid, by visiting any Etisalat outlet and presenting your new Emirates ID to fulfil the TRA registration rules
  • You will be notified via SMS on the status of your line life cycle
  • A maximum of 2 Visitor Line SIMs are eligible per passport. If more than 2 SIM requests are placed online the agent will not be able to issue the additional SIMS
  • There will be no refund on plans purchased as per Etisalat’s T&Cs
  • Only 3D secured credit and debit cards will be accepted to complete the payment online
  • Make sure you have the physical passport and visa copy available in order to issue the SIM


Terms & Conditions - Expo 2020 Dubai

  • Your Expo 2020 Dubai promo code is unique per customer. Please avoid sharing it so you don’t face issues redeeming your code on Expo’s website.
  • Your Expo 2020 Dubai promo code can only be redeemed once.
  • You are entitled for one promo code per mobile/fixed number.
  • The Expo 2020 Dubai ticket issued cannot be refunded, transferred or replaced as per Expos T&Cs
  • Redemption and use of the Expo 2020 Dubai ticket is subject to Expo’s Visitor Ticket Terms and Conditions set out at expo2020dubai.com/ticket-terms
  • Once you enter your personal information on Expo’s website at checkout, Etisalat shall not be responsible nor liable for any legal consequences relating or arising out of use or disclosure or release or leakage or sharing of your personal or confidential information with third parties.
  • Etisalat shall not be responsible or liable for any damages or cost or expenses arising out of any redeemed tickets or loss of Expo 2020 Dubai promo code free tickets or tickets replacements or any delay caused by Expo in relation to the redemption or use of Expo tickets; or any advice, or missing or incorrect information or guidelines. Also Etisalat will not be liable for any advice or information whether oral or written obtained by the Customer from Etisalat and will not create any warranty not expressly stated within these T&Cs.
  • Should you face any problems or have any queries related to Expo 2020 Dubai please visit expo2020dubai.com/en/support/contact-us


General Terms & Conditions