Terms & Conditions - Roam like Home

  • Roam like Home is available only to Freedom Plan customers
  • Can only be used with preferred partners, including in-flight operators; for the full list of our preferred roaming partners, click here
  • Voice call allowances:
    • Calls to the UAE and any number belonging to the visited preferred country are considered local calls; the same applies for sending SMSs
    • Flexi minutes from Freedom plan can be used to call UAE and other eligible IDD destinations (for list of international destinations included click here). Local out of bundle rates will apply for non-eligible destinations.
    • Fair usage policy applies when outgoing voice calls reach 3,000 minutes for the subscription after which local out of bundle rates apply as per the plan
    • Receiving calls is free for up to 500 minutes for the subscription; incoming calls are charged at AED 0.36/min upon full consumption of 500 min.
    • Customer can reset the pack to refresh voice caps; a new charge applies and FUP is reset to zero
  • Data allowances:
    • Data fair usage cap applies to Roam Like Home with data elements, as follows:
  • Upon reaching FUP, customer can reset the pack to enjoy full data speed; a new charge applies and FUP is reset to zero
  • When you run out of data on your Freedom plan, your data will be blocked to protect you from additional charges. You can view and subscribe to roaming packages by dialing *177# (free). If you wish to use data while roaming at standard rates, send UBLOCK to 1010 (SMS roaming charges will apply). This service is valid for 24 hours and will automatically stop afterwards.
  • Usage enquiry for the pack in use is as per locally available channels (check local pack details for more info)
  • For one-time packs, cancellation is not allowed. Upon reaching the end of validity, pack expires and standard roaming charges apply.
  • For monthly auto-renewal plan, cancellation (unsubscription) is allowed, where plan (and its eligibilities) will cease upon end of bill cycle. If customer subscribe and unsubscribe within same month's bill cycle, he will be charged in full.
  • If subscribed to RLH but roaming with non-preferred operators in preferred countries:
    • Usage is blocked to protect from extra pay-as-you-go data charges
    • Voice and other non-data services are charged as per standard roaming rates
  • Roaming data usage without a pack is blocked for customer protection from excessive charges, wherein they can view and purchase the heavily discounted pack through *177# (for free). If customer intends to use data roaming at standard roaming rates, text UBLOCK to 1010 (standard SMS roaming rates apply) valid for 24-hours afterwards will automatically revert to blocking again.
  • VAT is not applicable on subscription and usage

Example:

Local Plan: Freedom Plan 300 (no contract) with 20GB and 750 flexi minutes

Roam like Home: Weekly Voice & Data

Roaming in preferred roaming partner: Mobily, Saudi Arabia

  • You can use up to 20GB of your allowance at full speed, after which data is blocked to protect you from extra roaming charges. We highly recommend you purchase other roaming packs which you can view/purchase by dialing *177# or using My Etisalat UAE App.
  • You can make outgoing calls to the UAE, numbers belonging to Saudi Arabia, and other flexi-eligible countries from your Freedom minutes allowance but capped to 3000 minutes (fair usage policy). Beyond this cap, rates as per local plan tariff shall apply.
  • When you call a number belonging to the visited country, your usage is from your local minutes allowance
  • Receiving calls is free for up to 500min for the subscription (not consumed from voice allowance) and upon full consumption of the 500min, incoming calls will be charged at AED 0.36/min

Local Plan: Freedom Plan 1200 (contract) with 200GB and 4000 local minutes

Roam like Home: Monthly Voice & Data (onetime)

Roaming in preferred roaming partner: Mobily, Saudi Arabia

  • You can use up to 40GB of your allowance at full speed (after which further data can be used at reduced speed)
  • You can make outgoing calls to the UAE and numbers belonging to Saudi Arabia from your Freedom minutes allowance but capped to 3000 minutes (fair usage policy). Beyond this cap, rates as per local plan tariff shall apply.
  • Calling other IDD destination not covered by your Freedom plan is charged standard IDD rates.
  • When you call a number belonging to the visited country, your usage is from your local minutes allowance
  • Receiving calls is free for up to 500min for the subscription (not consumed from voice allowance) and upon full consumption of the 500min, incoming calls will be charged at AED 0.36/min
Target: Etisalat.ae Live