TERMS AND CONDITIONS



• To be eligible to subscribe to iPhone for Life programme, the user will be required to purchase the latest iPhone smartphone on 18 or 24-month contract from etisalat
• Subscription to the Broken Screen Service is only applicable at the time of signing the new iPhone Contract with iPhone for Life programme
• The terms of the broken screen agreement start on the date the customer purchase the iPhone with iPhone for Life programme until the customer upgrades the old smartphone
• The user will be solely responsible for removing all data, including personal and confidential data and device locks from the old smartphone prior to upgrade to the new service
• It is the user’s sole responsibility to back up any files or data from the old smartphone that the user wishes to retain after upgrade of the old smartphone. Etisalat does not provide data recovery as part of the service. Etisalat shall not be liable for any lost or disclosed files or data
• The user shall be responsible for removing the SIM card from the old smartphone. Etisalat shall not be responsible for any costs arising from the user’s failure to remove the SIM card
• The upgrade to the new smartphone is provided by etisalat to the user free of charge, if the user has completed at least the initial 12-months’ period of the Smartphone Contract and the returned device is in good working condition
• If the Customer has not completed the initial 12-month period of the smartphone contract, and elects to upgrade to the new smartphone, an upgrade charge will apply. The upgrade charge will be calculated as follows: Monthly rental charge of the smartphone x the number of months remaining to complete the initial 12-month period
• The user is required to return the old smartphone at selected etisalat outlets. Etisalat will evaluate the old smartphone’s condition. The old smartphone can be accepted by etisalat only if it is in a good condition
• The upgrade to new smartphone is subject to availability of stock
• Etisalat will evaluate the old smartphone’s condition. The old smartphone can be accepted by etisalat only if it is in a good condition. It is etisalat’s full discretion to consider whether an old smartphone is in good condition
• Termination of the subscription to the existing iPhone smartphone contract will terminate the iPhone for Life programme and Broken Screen service
• The old smartphone must have the same device model, capacity and International Mobile Equipment Identity (IMEI) number as the Apple iPhone device purchased through etisalat with the smartphone plan
• In case the old smartphone has been replaced by Apple or Apple Store, the user is required to show a documentation proof of their replacement. The store will photocopy and keep a copy of the proof with the device