Terms & Conditions

  1. The Internet Calling Plan is an add-on service to your existing Etisalat mobile and/or eLife service (the “Service”).
  2. A subscription to the Internet Calling Plan (the “Plan”) is required in the UAE to initiate app-to-app video or voice calls from a compatible smartphone using the supported apps available in the App Store and Google Play Store.
  3. Etisalat reserves the right to add, remove, or otherwise modify the list of supported apps listed on the Etisalat website.
  4. With an Internet Calling Plan subscription, you can make video or voice calls to any other same app user anywhere in the world.
  5. Validity:
    • For the monthly mobile and eLife Internet Calling Plan:
      30 days for mobile prepaid customers, with auto-renewal. For mobile postpaid and eLife Home customers, the fees will be billed monthly and service shall be automatically renewed and will remain active unless removed.
    • For the Daily Internet Calling Plan (prepaid mobile users only):
      24 hours from the time of subscription.
  6. Auto-renewal:
    • For the monthly mobile and eLife Internet Calling Plan:
      The Plan will be auto-renewed until you terminate your subscription to the Plan via an unsubscribe request.
    • For the daily Internet Calling Plan (prepaid mobile customers only):
      There is no auto-renewal for this plan.
  7. Unsubscribing:
    • For the monthly mobile (postpaid and prepaid) and eLife Internet Calling Plans:
      Once you unsubscribe from the Plan, the service will be cancelled immediately and you will lose the access, and there will be no refund for the rental fees paid.
  8. With an active subscription to the eLife Internet Calling Plan, calls can be made only when connected to the Wi-Fi network of your home broadband service.
  9. Data Consumption:
    • For the monthly mobile Internet Calling Plans:
      With an active subscription to the monthly mobile Internet Calling Plan (postpaid or prepaid), the data consumed by the VoIP apps will be charged from your data package. The subscription to the monthly mobile Internet Calling Plan does not grant you free data.
    • For the daily Internet Calling Plan (prepaid mobile customers only):
      This plan comes with a free 1GB data allowance to be used only with the supported applications. If the free allowance is consumed before the end of its 24-hour validity, the data for the supported apps will be consumed from other active data plans, if available.
  10. Roaming
    • For the monthly mobile Internet Calling Plans:
      A subscription to Internet Calling Plan for mobile is required to make app-to-app calls when roaming on mobile data. Data will be charged at standard roaming rates or from your data roaming package, if available.
    • For the daily Internet Calling Plan (prepaid mobile customers only):
      This plan is available only inside the UAE. For roaming, we recommend subscribing to the monthly mobile Internet Calling Plan and purchasing a roaming pack.
  11. All mobile Internet Calling Plans (daily or monthly) can be used only from one mobile account (postpaid and/or prepaid).
  12. You acknowledge that due to the nature of the VoIP technology, the quality of the service covered by the Plan may differ from the quality of the “traditional” voice services provided by Etisalat (for example, in terms of voice quality, latency, availability, ease of use and nature of operation). You also acknowledge that it is not possible to make calls outside of the particular app and reach emergency numbers or other numbers that can normally be reached by using the “traditional” voice services.
  13. Limitation of liability
    In addition to clause (21) Indemnity & liability of the General T&C (Consumer):
    1. Etisalat is not responsible for (i) any material or personal data provided by the Customer (including but not limited to any loss or damage or corruption of any nature) or (ii) any material or personal information contained in the third-party content that is accessible through the Service. The Customer is solely responsible for all content including his/her personal data that it is collected or processed or transmitted through the particular app (whether by electronic communications, voice, video or other means) and for determining the suitability of all accessed content.
    2. The Customer acknowledges and agrees that the Customer data and personal information and data collected, used, processed, or shared in the course of provision of and/or in connection with the Service will be treated in accordance with the terms of Etisalat’s privacy policy, which can be viewed at: https://www.etisalat.ae/en/privacy-policy.jsp.
  14. VAT
    Unless otherwise stated and provided in these Terms and Conditions, all charges exclude VAT or any similar tax.