eLife TV Gaming

Frequently Asked Questions

Can I use the etisalat controller with my PC?

Yes, you just need to change the front switch of the controller to “D” mode (X mode for eLife TV Gaming).

My controller is not working, what can I do?

Try replacing the AAA batteries with new ones. Ensure the front switch of the controller is in “X” mode. If the problem persists, please contact 101 and they will assist you to locate the nearest aftersales support point.

Can I play multiplayer games?

Multiplayer-gaming at home, or with other users, is under development and will be made available at a later date. However, it is possible to have two players using two game controllers on the eLife TV HD STB with two USB ports.

Can I use my own game controller?

Any controller which uses the Microsoft “X” protocol should be compatible; for example, a wired Microsoft Xbox controller. However, we can only guarantee eLife TV Gaming with its offered controller as all the games have been fully tested with the etisalat game controller.

Can I enjoy eLife TV Gaming in all the rooms at home?

If you have multiple eLife TV connections at home, you can play on all the connection points, but only one game session at a time.

How do we save our progression in the game?

The game saves are done automatically while exiting the game. Usually one single save per subscription, however some adventure games offer multiple save slots option for different players.

How can I subscribe to eLife TV Gaming?

You can subscribe to eLife TV Gaming directly via your TV by selecting a game in the TV menu. However, you would need to have the latest eLife TV box with the latest software. If your box is not updated, you can contact 800 101. Alternatively, you can also subscribe by calling 800 101 or visiting any etisalat Business Centre or outlet.

How can I change my TV box to a new one that’s compatible with eLife TV Gaming?

We recommend that you apply at any etisalat Business Centre or outlet for the “Thank You” offer to get your home devices replaced for free.

Can I play online with eLife TV Gaming?

Support for online/multiplayers games is part of the service roadmap but not available at the moment.

Can I upgrade to Premium Gaming once I’ve subscribed to the basic package?

Yes, you can upgrade to Premium Gaming instantly and your basic pack charges will end at the end of the month.

Where can I buy an etisalat game controller?

You can buy it at select etisalat Business Centres, online at www.etisalat.ae, or simply directly on your TV, under Games > More information. Once you’ve ordered your controller via the TV menu, we will contact you for an appointment and deliver the controller to your doorstep for free.

How many controllers can I buy from etisalat?

You can purchase up to 4 controllers on instalments or 8 pieces one-off.

How can I optimise my gaming experience?

It is recommended to set your TV mode to “Games” or “Gaming” mode to improve the display refresh on your TV.

There are two USB ports on my TV box (STB), one at the front and one at the back; which one is for Player 1?

The front USB port is for Player 1.

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