Etisalat Home Wireless

Frequently Asked Questions

What is Etisalat Home Wireless?

Home Wireless service is designed to offer you instant Internet at your home. It’s a limited mobility service and will work at your home location only.

How and where does the service work?

On subscription of the service, we will provide you Data only SIM card. You need to insert your Etisalat Home Wireless data SIM in any data enabled smart device of your choice at your home. Once it is activated, your home location will be linked to your Home Internet SIM Card and will only work at that location.

What if I have changed my location, what should I do?

If you decide to change your home location, you may call 101 to unlock it and we will update your new home location.

Is there a cancellation fee for my Etisalat Home Wireless?

In case you decide to cancel your service before the Minimum Term, you’ll be charged:

  • - One undiscounted monthly recurring charge (AED 299)

What is the promotion duration?

The promotional monthly price of AED 199 will be for 12 months only. After that, it will be AED 299.

What is the relocation fee?

We will relocate you free of charge for the first time. After that, you’ll be charged AED 100 for each relocation request.

Can I connect more than one device at the same time?

Yes, you can. However, multiple devices sharing your internet connection can reduce your internet speed.

Will I get the same consistent speed at all times?

You will enjoy the best available speed at your location.

What is the STARZPLAY benefit that I will have?

With STARZPLAY, you can watch the best TV content in the region for 12 months on the STARZPLAY app without any additional cost.

How can I receive the STARZPLAY Voucher?

Once you subscribe to Etisalat Home Wireless, you will receive an email with the STARZPLAY Voucher, which you can redeem on STARZPLAY app, and will be valid for 12 months from the STARZPLAY Voucher redemption.

View All