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You can control Philips Hue lights multiple ways — that's one of the reasons they're so smart! How you control your lights depends on whether you have a Hue Bridge.
Without a Hue Bridge
Certain Philips Hue lamps and light fixtures come with a Dimmer switch, which can be used out of the box to turn on and off the lights, dim and brighten, and cycle through four preset light scenes (if purchased with a White ambiance bulb). If your lamp did not come with a Dimmer switch, you can only turn on and off the light.
With a Hue Bridge
If you pair your lights with a Hue Bridge, you can then operate all your lights within the Hue app. The Hue app offers far more functionality, allowing you to set up the Home & Away feature, create custom light scenes, and more. You can also use a smart home assistant to control your lights with your voice.
Your Hue light may have been physically switched off (e.g. by using a wall switch) or it is out of the operating range of the system. If you are still having issues, please contact Support.
You can see the status of your product and system updates in the Hue app:
Enable automatic updates on your device to allow the Philips Hue app to update automatically. To see if your software is up to date, go to Settings > Software update in the Hue app.
You can set up two starter kits independently and switch between them in the Hue app, but you can't control both Hue Bridges at the same time. You can add the lightbulbs from both starter kits to one Bridge or assign them to separate Bridges.
The Philips Hue ecosystem uses industry-standard encryption and authentication techniques to protect against unauthorized users gaining access to your Philips Hue products. Hue only connects to the internet securely via a dedicated cloud so your devices cannot be seen from the open internet. Hue products update regularly with the latest security fixes and patches — a feature you can activate by linking your Hue Bridge with a Hue account on www.philips-hue.com.
In addition to Hue’s security precautions, it is important for you to ensure your home network is secured as well. For more assistance on protecting your home network, contact your internet service provider.
If your outdoor lights are no longer responding and you suspect an issue with the power supply unit (PSU), unplug the power supply from the wall socket and contact Philips Hue.
Do not touch the power supply in wet conditions. If the cable or plug are wet, first cut the main power to the socket, and then unplug the power supply. Do not leave any plugs or connectors of your outdoor lights open — use the supplied plastic caps to cover them. If you don’t have the original plastic caps, you can wrap the connectors in plastic.
Yes. All Philips Hue light fixtures are fully compatible with the Hue ecosystem. Some can be used as standalone light fixtures, while others require a Hue Bridge in order to operate. However, all Hue products can connect to a Bridge for advanced control via the Hue app.
All Hue products come with a manual showing you exactly how to install them.
Most Hue outdoor fixtures are low voltage, meaning that they convert the main voltage to a lower voltage, allowing you to simply plug their power supply into a power outlet. You can add a maximum of five lights or 35 meters of cable to each power supply. Control your Hue outdoor lights via your Hue app or accessory.
All Philips Hue products that are marked as "Outdoor" have been tested and rated for outdoor use.
Yes. You can choose which Bridge you would like to control in the Settings > Hue Bridges section of the Hue app. Note that you can only control one Bridge at a time.
To control your lights while away from home, you’ll need to set up the Home & Away functionality:
Once you have set up Home & Away, you can control your lights anywhere you have a Wi-Fi, 3G or 4G connection the same way you would as if you were at home. If you’re having trouble controlling your lights while away from home, please double check that you are logged into your Hue account and your lights are reachable.
*You must be connected to your home Wi-Fi for the initial set up. If you are not connected to your home Wi-Fi, you will receive an error message."
The LED indicators on your Bridge represent the following:
Pressing and holding the "Restore factory settings button" on the back of your Bridge returns it to its factory settings, which means all previous preferences and configurations — your scenes, routines, widgets, and Room configurations — will be deleted. Additionally, bulbs and lights, which had been previously found via the automatic Search function, may now require that you manually input their serial numbers to reconnect them. It is strongly advised that you only return your Bridge to its factory settings if a Hue customer support agent has advised you to do so.
Yes, but you can only control one Bridge at a time. To switch between two Bridges, go to Settings > Hue Bridges and select the Bridge you want to control.
Both on the box and on the product, you will see the Bluetooth logo. Only those products are Bluetooth enabled and can be controlled by the Philips Hue Bluetooth app. All Philips Hue products can be controlled via the Philips Hue Bridge and the Philips Hue app.
You will need a smart phone or tablet where you can install the Philips Hue Bluetooth app, iOS 11 or Android 7 or higher. Your device does need to support Bluetooth Low Energy (BLE) 4.0 and up. Also, you need free fixtures or power outlets depending on the lights you choose. There’s no need to have a Wi-Fi or data connection for controlling your lights.
Yes. All Philips Hue Bluetooth products can be used with the Philips Hue Bridge too. The Philips Hue Bridge is still the heart of our system and will allow you to make full use of all the Philips Hue features and benefits. We've added Bluetooth to our newest bulbs and lights, as this is an easy way to get started with Philips Hue using just a couple of lights in one room. You still can upgrade to the Bridge after starting with Bluetooth lights to get full access to all the features of the Philips Hue system.
Adding an accessory can easily be done within the Hue app:
To reset your Hue accessory to its default settings, go to Settings > Accessory setup in the Hue app and select the accessory from the list. Tap on Reset and follow the on-screen instructions to reset the accessory.
Yes. You can select multiple Rooms in Accessory setup. You can even configure the accessory to set different scenes per Room.
Yes, you can disable the Hue Motion sensor when it is not needed (e.g. when hosting a party) from within the Hue app:
To turn it back on, simply toggle the button back on.
The Hue Motion sensor is for indoor use only. However, the Hue Outdoor sensor is weatherproof and suitable for use outside.
The Hue Motion sensor’s LED indicator is integrated into its housing just below the sensor dome. The LED flashes different colors to indicate different things:
*Only shown at first detection after at least 15 seconds without motion.
**If this problem occurs often, try performing a Zigbee channel change in the Hue app by navigating to Settings > Hue bridges > Zigbee > Change channel and following the on-screen instructions.
You will find an illustrated placement guide for each type of room during the Hue Motion sensor installation walkthrough in the Hue app. In order to find the best placement, open the Hue app and navigate to Settings > Accessory setup > Select your sensor > Motion sensitivity. This will restart the sensor in Test Mode, which gives you instant feedback on the sensor’s detection capabilities in its current placement. You can exit Test Mode by exiting the Motion sensitivity screen.
The Hue Motion sensor’s LED indicator will turn on when it detects movement and turn off after no motion has been detected for five seconds.
Certain light fixtures come with a Hue Dimmer switch to make it easier for customers without a Hue Bridge to control their lights
Yes, you can set up a Hue Dimmer switch or Tap switch to control your outdoor Hue lights. However, these accessories are only rated for indoor placement, so be sure to only use them inside.
You can control up to 50 Hue lights on a single Dimmer switch, provided that they are located in no more than two Rooms. To ensure that your Hue system responds quickly, you can only use the Dimmer switch in two Rooms simultaneously.
Your Dimmer switch was once connected to your Bridge and functioning normally but has stopped working correctly:
Your Hue Dimmer switch was never connected to a Hue Bridge and was functioning normally but has stopped working correctly:
Your Hue Dimmer switch flashes red when you press a button:
The Dimmer switch has lost connection and needs to be reconfigured. Reconnect the Dimmer switch to your Hue Bridge by navigating to Settings > Accessory setup in the Hue app.
The Hue Dimmer switch can be used in two ways, depending on whether you have a Hue Bridge and the Hue app.
Standalone mode:
When purchased as part of a set with a Philips Hue light fixture, the Dimmer switch functions in standalone mode. This means that it can control the lamp or light fixture with which it came, including turning on/off the light, dimming, and brightening. If the Dimmer switch was purchased with a White ambiance or White and color ambiance light fixture, you can also cycle through four preset light recipes, including Read, Relax, Energize, and Concentrate. It is not possible to control the color of the light beyond the preset light recipes.
Connected to Hue Bridge:
For more functionality, you can connect your Dimmer switch to your Hue app and Hue Bridge. When paired with your smart lighting system, the Dimmer switch can control up to 50 Hue lights in up to two Rooms. You can also assign your own preferred scenes to cycle through.
All the How To videos are added here
Philips Hue products are compatible with top voice control products like Google Assistant, amazon alexa, Apple HomeKit,
Warranty period is one year and for any warranty-related questions customer needs to call our Call Centre team and will be taken care.
Kindly note: Philips Hue products are for Residential use.
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Yes, you can still manually adjust the temperature at the thermostat. However, some features such as location-based temperature control (geofence technology) can only be managed through the Honeywell Home app and will not function without a Wi-Fi connection. The thermostat will automatically reconnect to Wi-Fi once the network is restored.
The T6 Pro Smart thermostat operates in the 2.4GHz range. Smartphones operate in both the 2.4 and 5.0 GHz ranges, so your smartphone may “see” your Wi-Fi network when your thermostat does not. Most Wi-Fi routers will broadcast two networks: 2.4 GHz and 5.0 GHz. If you have an option, make sure your smartphone is connected to the 2.4 GHz network.
The range (distance) of your Wi-Fi signal is determined by your router. Try moving your router closer to the location of the thermostat, or use a router with a stronger signal range.
Wait 5 minutes for the thermostat to reconnect or select an alternate network (if you have one) in the Honeywell Home app configuration menu. If the thermostat isn’t able to reconnect, you’ll need to troubleshoot the router to determine the cause.
The thermostat has lost its connection to the Wi-Fi network. First, make sure your Wi-Fi router is plugged in and broadcasting a signal. If it is, try resetting the router (consult the router’s manual for instructions). When the Wi-Fi network has been restored, the thermostat will automatically reconnect.
Yes. To add users, log into the Honeywell Home app and tap the menu icon in the upper-left corner. Select Add Users, tap add user and type in the email addresses of the people you’d like to invite. If they already have a Home account set up, the thermostat and its location will automatically be added to their account. If they don’t have an account, they’ll receive an email prompting them to download the Honeywell Home app and create a new account.
Yes. Location-based temperature control (geofence technology) will activate based on the last person who leaves and the first person to return. Each user will need to create their own Home account with a login ID and password. Two users should not share the same account. Each user will then need to enable location-based temperature control.
There may be a short delay when you make temperature and settings changes in the Honeywell Home app. Wait a few minutes, and if you still don’t see your changes on the thermostat, make sure the thermostat is still connected to Wi-Fi and restart your Honeywell Home app.
When you see the alert symbol on the thermostat screen, touch Menu and the ALERTS submenu will appear. Touch Select to view alert information. Or, you can view alert information in the Honeywell Home app.
When your thermostat is connected to Wi-Fi, it will automatically receive over-the-air firmware updates from Resideo. These firmware updates contain things such as new features as well as security upgrades. Keep your thermostat connected to Wi-Fi to ensure it receives these updates
If a cybercriminal gains access to your Wi-Fi router, they can tamper with a wide range of online activities, including the settings on your connected devices. Make sure you change the default password on your Wi-Fi router, and when you select a new password, make sure it uses multiple upper- and lower-case letters and special characters.
Thermostat removal should ideally be handled by a trained professional as improper removal can cause electrical shock and equipment damage. If you wish to remove the thermostat yourself, be sure to turn off the circuit breaker that controls your heating or cooling equipment before you disconnect any wires. If you don’t know which breaker controls your equipment, you can shut off the main breaker.
If you want to replace your T6 Pro Smart thermostat, or if you’re moving out of your home and leaving the thermostat behind, you’ll first want to clear out the personal settings that are stored on the thermostat. (Even when disconnected from power, the thermostat will keep your settings and home router information in memory.) We recommend resetting the thermostat’s schedule, Wi-Fi and HomeKit settings (if previously connected).
Contact Resideo approved installer customer service on their number: 800495. Please note there is an extra cost of AED 150 excl. VAT for the installation.
This thermostat supports only 2.4 GHz channels. It does not supports 5GHz channels.
Yes, the T6 Pro Thermostat is covered under 5 years warranty
Customers should contact Resideo approved installer Customer Service when they need a replacement. By sending email to: sales@astedubai.com or by phone 800495
If you answer YES to any of the below questions, T6 Pro Smart Thermostat is NOT COMPATIBLE with your system: