Ultimate International Calls

Frequently Asked Questions

What is Ultimate IDD?

For the first time in UAE, customers can now make thousands of minutes of international calls to the country of choice for a fixed monthly rental. With this plan added on to your home land phone account, the customers can make direct calls to any international number – mobile or landlines.

What are the countries I can make international calls to?

You can choose one country from the list of 64 countries to make Ultimate international (International Direct Dialing – IDD) calls. However, there will be no restriction for you to make calls to other domestic and international numbers for which your existing rates will apply

What are the charges for this plan?

There is a fixed monthly rental of just AED 150 per account. You only pay extra if calls are made to other countries other than the one selected. You may also get charged if you cross the limits that is set for your specific country.

Who can subscribe?

Any Home eLife customer (and/or part of 1P, DEL, 2P or 3P) of Etisalat in the UAE with a valid and active fixed telephone line can subscribe to this offer. There are no restrictions based on nationality, type of services you currently have or the ARPU profile. You can subscribe at any time of the month.

Can I extend the Ultimate IDD benefits to my mobile number?

The Ultimate IDD to one country of your choice is available exclusively for Etisalat home phone customers. It cannot be availed by mobile subscribers.

What are the available countries?

There are 64 countries available. You can select one country as the most preferred from this list. These countries include most of the major destinations to which more than 80% of people in the UAE call.
There are 2 groups: the 1st group with 47 countries and the 2nd group with 17 countries. The limit is 2,000 minutes per month to countries in the 1st group and 1,000 minutes a month to countries in the 2nd group. The countries are as below:

Group 1 Group 2
AUSTRALIA ANGOLA
BANGLADESH AUSTRIA
BERMUDA BAHRAIN
BRUNEI BELGIUM
CAMBODIA EGYPT
CANADA ITALY
CHINA KUWAIT
COLOMBIA NAMIBIA
COSTA RICA NIGERIA
CYPRUS OMAN
DENMARK QATAR
FINLAND SAUDI ARABIA
FRANCE SLOVAKIA
FRENCH GUIANA SPAIN
GERMANY SYRIA
GREECE TAIWAN
GUADELOUPE TURKEY
HONG KONG
ICELAND
INDIA
INDONESIA
IRELAND
JAPAN
MALAYSIA
MALTA
MARTINIQUE
MEXICO
NETHERLANDS
NEW ZEALAND
NORTHERN MARIANA ISLANDS
NORWAY
PAKISTAN
PARAGUAY
PERU
PORTUGAL
PUERTO RICO
ROMANIA
SINGAPORE
SOUTH AFRICA
SOUTH KOREA
SWEDEN
SWITZERLAND
THAILAND
UNITED KINGDOM
UNITED STATES OF AMERICA
UNITED STATES VIRGIN ISLANDS
UZBEKISTAN

Will I have to pay the full price even if I buy the product in the middle of a month?

You can buy the product any time on the month and you will be charged accordingly. The charges for the first month will be on pro rata basis depending on the day of subscription. For example, if you subscribe on the 10th of the month, you will be charged only 100 AED instead of AED 150.

Does the plan have a contract?

The enhanced one-country Ultimate IDD plan does not have any contracts that bind you down with exit charges. Only the regular home product policies are applied. Exiting in the middle of a month is possible, but the charges will be retrieved for the full month. Therefore, we suggest you to use the product till month end and then exit.

How can I subscribe?

You can subscribe the product:
a. By dialling 125 from your home phone and subscribing to the product directly. You can select the country of choice by entering the IDD code as per the voice prompt
b. By calling 800101 and speaking to our Customer Care agent to subscribe to the plan
c. y visiting any of our Business Centres or through any of our indirect sales channels

Can I change the country of choice?

Can the Ultimate IDD plan be used along with other value-added products on home voice?

Can I use this service along with other value-added services on voice?

The enhanced Ultimate IDD plan will co-exist with any other value-added service and other products as long as they don’t have any IDD component. For example, it will still run on the account along with VAS, F2M Bundles etc. However, the existing IDD products (for example, 1 Fils per Second) will cease to exist if you subscribe to the Ultimate IDD plan.

How do I find out about my usage?

You can dial 125 and find out about the usage to the selected country. Additionally, you will receive an email to the registered email address and SMSs to the registered mobile number whenever you cross 80%, 90% and 100% of the predefined limits.
Therefore, we suggest you to keep your email address and mobile number updated in our systems and confirm them with our Customer Care agents to ensure that these messages are delivered properly.

Will I have to re-subscribe if I upgrade or downgrade my connection during a month?

The plan will automatically move into the new product in case you upgrade or downgrade your eLife connection. There will be no extra action required from your end.
More details about this plan are available on our website www.etisalat.ae

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