Apple Carrier Billing

Frequently Asked Questions

What is Direct Carrier Billing?

Direct Carrier Billing is a service that allows customers to make purchases from different online stores and charge the amount directly to their prepaid balance or postpaid monthly bill.

Can I pay using Etisalat’s Direct Carrier Billing service on a PC, Mac, iPhone, iPod touch, iPad or iTunes?

Yes, once you set it up, payment using Etisalat Direct Carrier Billing is supported on the App Store, Apple Music, Apple TV, Apple Arcade, iTunes and iCloud. For more information or help, please visit Apple Support.

How do I set up on my Apple device?

  1. Go to ‘Settings’
  2. Tap on your Apple ID
  3. Select ‘Payment & Shipping’
  4. Tap on ‘Add Payment Method’
  5. Select ‘Mobile Phone’
  6. Tap ‘Done’
  7. Dial *101*70# from your Etisalat number and select a monthly cap limit

Your account will now charge all your purchases in the future to your mobile phone’s bill.

You can set up your account here.

How do I make a purchase on my Apple device?

  1. Dial *101*70# from your Etisalat number and select a monthly cap limit
  2. Choose the app/game/content you want to purchase
  3. Click ‘Get’ or ‘Subscribe’
  4. Sign-in with your Apple ID
  5. Click ‘Confirm’

Purchases will appear on the bill as iTunes MM3VJN4Y4F etc. If you want to know the exact content name, you can use the alphanumeric code by visiting https://finance-app.itunes.apple.co m/purchases

Is there any transaction limit for Direct Carrier Billing?

The maximum payment per transaction is AED 700.

What should I do if ‘Mobile Phone’ option under payment list is not available on my Apple device?

Please make sure that you select UAE as the country in your Apple ID profile. Otherwise, the ‘Mobile Phone’ option will not appear.

Who should I contact if I face any issues while purchasing and/or downloading from App Store, Apple Music, Apple TV, Apple Arcade, iTunes or iCloud?

If you require support or help with any product or service purchased on Apple Services using Etisalat Direct Carrier Billing service, please seek assistance from Apple directly by visiting https://support.apple.com

Can Etisalat issue a refund for purchases made on the App Store, Apple Music, Apple TV, Apple Arcade, iTunes or iCloud?

No, refunds and chargebacks can only be issued by Apple.

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