Frequently Asked Questions

What is Autopay?

Autopay service is a great way to pay your etisalat bills automatically on their due date, with complete confidence and security, through your personal credit or debit card. It only requires a one-time registration.

How can I register for Autopay?

Simply log on to, register your credit or debit card details, and enjoy peace of mind that you’re paying your bills on time.

If you have an etisalat Online Services user ID, you will be able to register your etisalat postpaid account. If you do not have an etisalat Online Services user ID, you can still use Autopay service by logging on to and registering any of your etisalat accounts (mobile, landline, Al Shamil and eLife, your Wasel account recharge or renewal), easily and quickly.

After successful online registration and login, you need to register your credit or debit card details against the registered account with etisalat Online Services.

What are the benefits of subscribing to etisalat Autopay?

A simple one-time registration before you can enjoy a safe, convenient and efficient way of paying your etisalat bills on time, every time.

What bills can I pay using Autopay?

You can pay your etisalat mobile services (Postpaid), landline, Al Shamil and eLife, as well as your Wasel account recharge or renewal.

Are there any charges to register for Autopay or any monthly debits?

No, Autopay service is completely free of charge. There are zero charges.

When will my set-up amount for Autopay be deducted?

Autopay will deduct the set-up amount on every 15th of the month for your postpaid accounts and it will recharge your prepaid accounts on your chosen day/date.

Can I set an amount of my choice for my postpaid and prepaid account?

Yes, you will have three choices to choose from for your postpaid and prepaid account. For postpaid accounts, you can set the amount as:

  • Full Outstanding: the total monthly bill will be deducted
  • Fixed Amount: the fixed amount set by you will be deducted (even if the bill is less or more than that amount)
  • Outstanding Amount Up To: the set amount will be deducted (even if the bill is less than that amount)

For prepaid accounts, you can set the amount as:

  • Day Of The Month: choose any day of the month and the amount
  • Date Of The Month: choose any date of the month and amount to recharge
  • Recharge Balance Reaches To: set the balance amount your account reaches to and choose the amount to recharge

Which credit or debit card types can I use to set up Autopay?

You can register for Autopay using a Visa or Mastercard credit/debit card issued locally in the UAE.

Is there any minimum and maximum limit for Autopay?

Yes, the minimum bill payment amount is AED 10 and maximum amount is AED 5,000 per transaction.

My credit or debit card number has changed/expired. How do I modify my existing Autopay subscription?

All you need to do is to simply visit any nearest etisalat store for assistance.

How do I cancel my Autopay service?

To cancel your Autopay service, log on to and disable your Autopay registration. Alternatively, you may visit the nearest etisalat store/Business Centres for assistance.

How can I make a payment for my ceased account, if I am outside the UAE?

You can make payment through online transfer by using Electronic funds Transfer (EFT) Option to etisalat account as per below details:

Name of the Beneficiary: The Emirates Telecommunication Corporation (Etisalat)
Bank Name: First Abu Dhabi Bank
Account No.: 1850059750
IBAN No.: AE560350000001850059750
Swift Code: NBADAEAA
Branch Name: Khalidiya Branch
Bank Address: Abu Dhabi, U.A.E

Please mention your etisalat account number under Transfer.

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