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Accessibility Statement
Etisalat is committed to making this website accessible to the broadest possible audience, regardless of technology or physical capability.
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The new Control Line
The New Control Line is a new concept that gives you full control over usage and bills. You receive a monthly bill with a fixed amount, and if you want to use more, you can simply recharge your credit balance and use more minutes or data anytime during the month.
The benefits of the New Control Line are:
- Amazing minutes allowance to one preferred number
- Non-stop data
- Per-second billing
- Incredible rates on local and international calls
- Great value on data and voice calls
- Flexibility of subscribing to the available prepaid add-ons
The New Control Line is a mix of a postpaid and a prepaid line. You receive a monthly bill with a fixed amount that cannot exceed the monthly rental. If you consume the given minutes and data, you can use more or purchase additional packs simply by recharging your credit balance using a variety of methods, such as credit card, Smiles points or a prepaid recharge card. In addition to extra usage, credit balance can also be used for the monthly bill payment.
| Plan | Price (AED)* | Minutes allowance | Calls to preferred Etisalat number | Data allowance |
|---|---|---|---|---|
| New Control Line 80 (flexi minutes) | 80 | 50 | 1,000 minutes | 1GB non-stop |
| New Control Line 80 (local minutes) | 80 | 100 | 1,000 minutes | 1GB non-stop |
*5% VAT included
| Add-on | Price (AED)* | Calls to any local mobile preferred number |
|---|---|---|
| Additional preferred number add-on | 40 | 1,000 |
*5% VAT included
Bill payment: Bill payments are dedicated to settle your bills and any extra payment amount cannot be used for extra usage. You can pay your bill using your credit card, Smiles points or your credit balance via Etisalat online services, the My Etisalat UAE app or by dialling *555#.
Credit balance: This balance can be used to make extra usage or purchase saving packs, and it can also be used to make a bill payment. You can top up your credit balance using your credit card, Smiles points or prepaid recharge cards, via Etisalat online services, the My Etisalat UAE app or by dialling *555#.
The monthly bill is not automatically deducted from your credit balance. You need to visit Etisalat online services, log in to the My Etisalat UAE app or dial *555# to pay the bill from your balance. Failing to do so temporarily disconnects the service and your credit balance cannot be used to make calls, send SMSs or access data.
You can now configure one Etisalat mobile number to be your preferred number and enjoy free calls to this number. However, a fair usage policy will be applied after using 1,000 minutes and calls will be charged as normal local calls. You can change the preferred number once a month. To configure or change the preferred number, simply dial *555#.
If you have another preferred number that you would like to call, you can subscribe to the additional preferred number add-on for AED 40 monthly. You can configure any local mobile number to be your additional preferred number and enjoy free calls to this number. However, a fair usage policy will be applied after using 1,000 minutes and calls will be charged as normal local calls. You can change the preferred number once a month. To configure or change the preferred number, simply dial *555#.
You will be able to use 2GB of data (1GB + promotional 1GB) at full speed and when it is consumed, you will keep enjoying non-stop data at a lower speed of 64Kbps.
You can simply recharge your credit balance using a prepaid card and use on per-minute basis or select any of the available prepaid add-ons by dialling *555#.
No. Your bill cannot exceed the AED 80. You need to recharge your line with sufficient balance in order to avail the savings pack.
Flexi minutes allow you to make both local and international calls.
There is a one-time connection fee of AED 80.
If you are an existing Postpaid customer on a non-contract plan, you can migrate to the New Control Line by calling 101 or visiting an Etisalat Business Centre. If you are an existing Postpaid customer on a contract plan, you should visit an Etisalat Business Centre and pay the applicable exit charges, and then you will be able to migrate to the New Control Line.
Yes, you can migrate to the New Control Line by calling 101 or visiting an Etisalat Business Centre.
You can cancel your New Control Line by visiting your nearest Etisalat outlet or calling 101.
After the bill issuance, you have 10 days to settle it. Etisalat will remind you about the payment by sending an SMS, starting from a mini-statement bill, to a warning SMS before disconnecting the service and following the legal collection process.
In the event of missed payment of dues on your mobile Postpaid account, Etisalat would follow different processes to remind you and recover the dues. The process goes through a stepped approach, starting with an initial suspension of video calls, followed by suspension of outgoing voice calls and SMS and, finally, a full suspension of all services (incoming calls, SMS and data communication).
After consuming the given allowances, prepaid charges will be applied for the Pay-as-You-Go usage. “https://www.etisalat.ae/en/c/mobile/standard-rates-and-charges.jsp”
Unfortunately, there is no carryover of unused benefits; they renew every first of the month.
Priority of consumption will be first for the add-on, followed by the basic bundle allowance.
No, special numbers cannot be called using the bundle allowance.
Excluded Countries from International and Flexible minutes