Credit Transfer

Frequently Asked Questions

What is Credit Transfer?

We offer you a number of solutions to meet your needs. You can now transfer data and credit locally and internationally as well as request credit from your family and friends.

Who is eligible?

  • Local Credit Transfer:
    All Wasel (prepaid) and postpaid users with active accounts can use this service to transfer credit to prepaid etisalat numbers
  • International Credit and Data Transfer:
    All prepaid (Wasel and FIVE) and postpaid users can send credit or data to prepaid accounts in selected countries overseas
  • Request for Credit Service:
    Prepaid users can use this service

What are the charges?

  • Local Credit Transfer:
    5% of the transferred amount will be deducted from the sender as a transaction fee
  • International Credit and International Data Transfer:
    There are no transaction fees while transferring credit or data. However, rates may vary from one operator to another, and the fixed denominations will be SMSed to the sender. Foreign exchange rates may also vary
  • Request for Credit Service:
    This is a free service, but limited to two requests per day

How can I request it?

  • To transfer credit without a PIN Code:
    • Dial *100*Mobile No.*Amount#
    • Mobile app: Share Credit and Data - Pay & Recharge for friends


  • To transfer credit with a PIN Code:
    • Dial *100*Mobile No.*Amount*PIN Code#


  • To request a new PIN:
    • Text "CTPIN" or "CT PIN" or "CPT" to 1010; SMS is 32 fils (5% VAT included)


  • To change the existing PIN:
    • Dial *143*Old PIN*New PIN#


  • To request credit:
    • Dial *107*050XXXXXXX*Amount#


  • To reset the forgotten PIN:
    • Call 101 or visit any etisalat store


  • To cancel the PIN:
    • Visit any etisalat store

How can I transfer data and credit internationally?

  • International credit can be transferred in the following ways:
    • Dial *100# and follow the instructions
    • Dial *100*international number# and follow the instructions
    • Text the international number to 1700 and follow the instructions


  • International data can be transferred in the following way:
    • Text the international number to 1700 and follow the instructions

What are the limitations to this service?

Limitations

Normal Credit Transfer (AED)

Secured Credit Transfer (AED)

Prepaid

Postpaid

Prepaid

Postpaid

Minimum amount

2

2

2

2

Daily maximum

150

150

Unlimited*

150

Monthly maximum

1500

500

Unlimited*

500

*Fair usage policy of transferring a maximum amount of AED 100,000 per month will apply

Limitations for international credit transfer are as follows:

Criterion

Description

Per day

3 transactions
(regardless of the amount, as transactions are based on the denominations)

Per month
(from the 1st day of the month)

10 transactions

Maximum transaction per month
(from the 1st day of the month)

AED 500

Minimum transaction

Depends on the denomination

How can I subscribe/activate the credit transfer service?

The credit transfer is available by default for all the active postpaid and prepaid accounts. No registration/subscription is required to use the service.

Can I transfer credit/balance from my active prepaid account to temporarily out-of-service prepaid account?

Yes, you can transfer credit/balance from your account to any temporarily out-of-service prepaid account.

Can I transfer credit/balance from my active account to an active prepaid account while I am roaming?

Yes, if the agreement between the roaming operator in the destination country and etisalat allows it.

What if I transferred international credit to a destination that is not supported?

You will get an error message saying "Sorry, the recipient operator or country does not support this service”.

I have recently migrated my number from prepaid to postpaid. Can I still transfer credit/data?

The service will be deactivated by default for the first three months from the migration date. If you still wish to use our transfer services, you have the option to deposit AED 500 to your account to activate the service. You can deposit this amount at any of our etisalat stores.

I have recently migrated my number from postpaid to prepaid. Can I still transfer credit/data?

The service will be deactivated by default for the first 30 days after activation. You can start transferring data/credit after that.

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