A silver number will be included for a new account activation with a 24-month contract.

The included local minutes can be used to make calls to local mobile and landline numbers. Calls to special numbers (example: numbers starting with 600) are not part of the included minutes and it will be charged separately.

Local calls out of the included minutes are charged at 0.5 fils/sec.

Yes, Emirati Plans are based on per-second pulses.

The data usage out of the included data is charged at AED 1/MB.

International call rates depend on the Zone (See attachment section for lists of countries per zone)

• Zone (1): Only charged as Pay-as-You-Go at 2 fils/sec. See the attachment.
• Zone (2): Only charged as Pay-as-You-Go at 6 fils/sec. See the attachment.
• Zone (3): Only charged as Pay-as-You-Go at different rates depending on the country. See the attachment.

No. With Emirati Plans, you will not be eligible to subscribe to New Postpaid Add-ons

Yes, you can subscribe to all the available data packages, Blackberry services, value-added services. However, you cannot subscribe to the New Postpaid add-ons.

Simply text “ACT NAT ” to 1012.

Simply text “CHANGE NAT (Old Preferred Number)(New Preferred Number)” to 1012.

Any landline or mobile number in the UAE, from any network, can be set as a preferred number.

Preferred numbers can be changed once per month for AED 25 (5% VAT excluded).

The preferred number should be entered in full format i.e. 00971xxxxxxx (no space).

The included local SMSs can be used to send messages to local mobile numbers. Messages to special codes will be charged separately.

• Texting “Balance” to 1012
• Dialling *140# and following the instructions.

By the end of the contract, you can:

• Continue on same plan/benefits
• Subscribe to data add-on again and start a new contract
• Migrate to any other plan without exit charges at any time

Yes you can and there are no exit charges if you are upgrading your plan to Smart or New Postpaid plans.

If you migrate to Freedom plans, then you will need to settle the exit charges as per the contract before migration.

For lines activated before 18 March 2019, early exit charges are as follows:

• Non-contract plan: AED 300 if the plan is terminated or migrated to Prepaid within the first 6 months from the activation date
• 12-month contract plan: AED 50 x remaining months in the contract
• 24-month contract plan: AED 100 x remaining months in the contract

For lines activated on and after 18 March 2019, early exit charges are as follows:

• 12-month contract plan: 1 month’s rental charges
• 24-month contract plan: 1 month’s rental charges

Your local minutes and charges will be pro-rated, but your data units will not be; you will get the full data allowance.

You can make your payment through online transfer by using Electronic funds Transfer (EFT) Option to etisalat account as per the details below:

Name of the Beneficiary:
- The Emirates Telecommunication Corporation (Etisalat)
- Bank Name: First Abu Dhabi Bank
- Account No.: 1850059750
- IBAN No.: AE910354021203106186055
- Swift Code: NBADAEAA
- Branch Name: Khalidiya Branch
- Bank Address: Abu Dhabi, UAE

Please mention your etisalat account number under Transfer.