Google Play

Frequently Asked Questions

Can I pay using the Etisalat Direct Carrier Billing service on an Android smartphone?

Yes, once set up, payment using etisalat Direct Carrier Billing is supported on Google Play. For more information or support, please see Google Support.

Whom shall I contact if I face any issues while purchasing and/or downloading from Google Play?

If you require support or help with any app or service purchased on Google Play using the Etisalat mobile phone billing service, you should seek assistance directly from Google by filling this form.

Can Etisalat issue a refund for purchases on Google Play?

Refunds and chargebacks can only be issued by Google.