Help & Support

Mobile Customer Registration

Frequently Asked Questions

Why do I have to register my number?

This is a TRA policy for Consumer mobile users to avoid fraudulent cases.

How will I know that I have to renew my registration details?

An SMS will be sent to you telling that the document details to have been expired and you need to renew it.

How do I renew my registration?

You can register your number:

What are the required documents for registration?

Registrant

Required documents

UAE national

Original Valid Emirates ID

GCC national

Original Valid Emirates ID OR Original Valid GCC ID OR Original Valid Passport

UAE resident

Original Valid Emirates ID

Government/Business Entities

Government Decree or valid Establishment Card (for government entities) Valid Establishment Card (for business entities) Authorized Person details such as Passport copy with visa page & Emirates ID etc. (for both government & business entities)

Once you register one account, it will update the registration status of all accounts under your name and there will be no need for you to register each of them separately

How do I check my registration status?

  • Tracking online here
  • Dialling *101#
  • Calling 125

What happens if I fail to renew my details?

You will be given one grace period, after which the line will be deactivated for a period of time. If you fail to renew the registration during that period, then the line will be disconnected.

Do I have to register my line if I am visiting the UAE on a visit visa?

Visitors are offered a line which is valid for 90 days.

How many time do I have to renew my registration?

You need to renew your registration each time your identification expires.

I own a business in the UAE, I have a mobile number, and I visit regularly. However, I do not have a residence visa. How can I renew my registration.?

You can send an email to care@etisalat.ae and providing a proof of your business along with a valid passport.

I have a Five prepaid SIM. Can I process a renewal request through the portal?

Yes, you can register it online using your Emirates ID.

What are the documents required while registering through self-service channels (website or My Etisalat UAE app)?

The only document accepted through these channels is the original Emirates ID.

What is the grace period to reconnect the line after expiration of the mobile registration?

In case the registration was not renewed, the line will be deactivated for three months and then ceased.

Can I transfer the ownership if my account is not registered or if registration is not renewed?

No, the account must be registered to transfer ownership.

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© 2020 Etisalat. All Rights Reserved.
© 2020 Etisalat. All Rights Reserved.