Mobile Credit Transfer

Frequently Asked Questions

What is the etisalat Credit Transfer service?

The etisalat Credit Transfer service is a new service that gives you the convenience of transferring credit/balance from your Postpaid or Prepaid account to another Prepaid account.

How can I subscribe or activate the etisalat Credit Transfer service?

The etisalat Credit Transfer facility is available to all active Prepaid and Postpaid accounts. No registration or subscription is required to use the service.

How do I send credit from one account to another?

Transferring credit from your account to another account is quick and easy.

Just type the following command on your mobile screen (not as an SMS) and press the send key:
*Credit Transfer service code*mobile number*amount to be transferred# followed by the Send key.

The credit transfer code for the credit transfer service is 100. For example, if you want to transfer AED 13 to a mobile number 050 123 4567, you need to send the following command:
*100*0501234567*13#

What message will I get after sending the Credit Transfer command?

After sending the Credit Transfer command, you will receive a message confirming the transaction details and requesting you to press 1 to confirm or 2 to cancel.

What will happen if I press 1 to confirm?

Upon confirming the credit transfer, the recipient will receive the credit in his account and you will receive a message confirming the transfer and stating the balance in your account after the transfer.

What will happen if I press 2 to cancel?

On cancelling the Credit Transfer, the recipient will not receive any credit in their account and you will receive a message confirming the cancellation and stating the balance in your account.

How will the recipient find out that the Credit Transfer has been credited to their account?

On receiving the credit, the recipient will receive a message indicating the amount transferred to his/her account from your mobile number and the current balance following the credit in his/her account.

How will the recipient be notified if the credit/balance transfer to their account has been cancelled?

The recipient will not receive any notifications if the credit/balance transfer is cancelled.

Who can use the etisalat Credit Transfer service?

All Postpaid and Wasel Prepaid users can use this service to transfer credit. All etisalat Prepaid users with active and working accounts can receive the credit.

Can I transfer credit from my Prepaid Wasel or Ahlan accounts to other GSM postpaid accounts?

No. At the moment, the credit can only be transferred to prepaid accounts.

Can I transfer credit from my temporarily disconnected Prepaid Wasel or Ahlan account to other accounts?

No. Credit/balance transfer is not possible from temporarily disconnected accounts.

Can I transfer credit from my active Prepaid account to a tossed Prepaid Account?

Yes. You can transfer credit to tossed Prepaid accounts. This will help you to renew your tossed account.

Can I transfer credit from my ceased Prepaid account to other accounts?

No. Credit transfer is not possible from ceased accounts.

Can I get back the transferred balance by making a request to etisalat?

No. The customer is wholly responsible for any balance transfer transaction, similar to the policy of making calls or sending SMSs. The transferred credit is not refundable to the sender. The system will give you an option to confirm before transferring the balance. You can check and verify the number to which you are transferring credit before confirming the transaction.

What if the transferred balance did not reach the recipient and has been deducted from my account?

In such cases, you may approach an etisalat office or call Customer Care at 101. An investigation will be carried out and in the case of an etisalat system failure, the amount will be credited back to the donor.

Can I transfer credit from my active account to a prepaid active account while I am roaming abroad?

Yes, but subject to the availability of sending the etisalat Credit Transfer command in that particular country.

Can I transfer credit from my active account to a prepaid active account which is roaming abroad?

Yes. You can transfer the credit to the UAE active prepaid account which is roaming abroad.

What is the minimum amount that I can transfer?

The minimum transfer amount per transaction is AED 2.

What is the maximum amount that I can transfer?

The maximum transfer amount per transaction is AED 150.

What is the limit on total number of transactions per day?

There is no limit on the total number of transactions per day. However, the total credit being transferred should not exceed the total amount of AED 150 per day.

What is the maximum amount that I can transfer in one month?

The maximum amount of credit that can be transferred in a month is AED 1500 for Prepaid and AED 500 for Postpaid.

Is it mandatory to transfer credit in multiples of AED 5 in each transaction?

No. The minimum credit transferred should be AED 2 and the maximum is AED 150 per day. However, any amount (not decimal) in between these figures can be transferred.

What will happen if I try to transfer the credit after crossing my daily or monthly limits?

The system will not accept your request and you will be informed via an SMS that your request cannot be processed.

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