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Multi SIM
The Multi SIM service is applicable for Postpaid and Prepaid
Yes.
The subscription to Multi SIM is independent of the main primary package subscribed by the user.
For example, if the main SIM is data-only SIM, all cloned SIMs will be data-only as well. If you have a New Postpaid plan on your main SIM, all minutes, SMSs, data packs etc. will also be available on cloned SIMs; postpaid customer can use only one SIM at a time to make or receive calls. All SIMs can use the data of the plan at the same time.
Multi SIM works on all types of networks (2G, 3G and 4G).
All SIM card types are supported, so you have the flexibility of adding/removing SIM cards and changing their type (mini/micro/nano SIM).
- Postpaid users can get 4 additional SIM cards (all types of SIM cards)
- For Prepaid users can get 1 additional SIM card
All services, including roaming, will be applicable on any of the SIMs.
- Postpaid customer can use only one SIM at a time to make or receive calls. All SIMs can use the data of the plan at the same time.
- BlackBerry service will be active only on one SIM at a time
If you add a data package to your primary service, the data will be shared between the SIMs as part of the Multi SIM service.
If you migrate from a postpaid to prepaid service or vice-versa, the Multi SIM service will be deactivated when you request for migration of service.
If you want to upgrade/downgrade the data package or the primary service, it will not affect the Multi SIM service.
For example, if you want to migrate from the 1GB plan to a 5GB plan, then the data + voice as per the new plan that you migrate to is shared between all the SIMs you are subscribed to as per above rules of service availability.
| Action | USSD code |
|---|---|
| Set up clone SIM to receive both voice and SMS | *105*put SIM Number# |
| Activate the current handset to receive calls and SMS for prepaid | *105# |
| Activate the current handset to make or receive calls and SMS for postapid | *105# |
| Check device profile/handset ID | **105# |
| Check which device is activated for receiving calls | *#105# |
| Check Multi SIM number and deactivate Multi SIM service | *170# |
| Type | Monthly Rental (AED)* | One-time charge (AED)* |
|---|---|---|
| Primary SIM | No Charge | |
| Additional SIM | 25 | |
| SIM replacement (Primary or Clone) | 50/SIM |
*5% VAT excluded
- All charges will be added to your bill
- Monthly rental is applied on a pro rata basis (for example, if you activate the service on April 15, you need to pay only for the remaining 15 days of April)
- If you deactivate the service, there will be no refund for unused time during the month
| Type | Monthly Rental (AED)* | One-time charge (AED)* |
|---|---|---|
| Primary SIM | No Charge | |
| Additional SIM | 25 | |
| SIM replacement (Primary or Clone) | 50/SIM |
*5% VAT excluded
- Rental charges are deducted in full from your prepaid balance upfront
- If rental deduction fails, the Multi SIM service will be suspended. You will have to manually reactivate the service after topping up your account with the required amount
- If the Multi SIM service is suspended, only the clone SIM will be affected
- If you deactivate and reactivate your service, you will be charged the monthly rental in full.