Multi SIM

Frequently Asked Questions

Who is eligible to use Multi SIM?

The Multi SIM service is applicable for consumer plans (Postpaid and Prepaid) only and not available to business users.

If I am a ported-in customer, can I use Multi SIM?

Yes.

Where can I subscribe to the Multi SIM service?

You can visit any etisalat Business Centre.

Does the Multi SIM service depend on my tariff plan?

The subscription to Multi SIM is independent of the main primary package subscribed by the user.

For example, if the main SIM is data-only SIM, all cloned SIMs will be data-only as well. If you have a New Postpaid plan on your main SIM, all minutes, SMSs, data packs etc. will also be available on cloned SIMs.

Does Multi SIM support all networks?

Multi SIM works on all types of networks (2G, 3G and 4G).

What type of SIM cards work with Multi SIM?

All SIM card types are supported, so you have the flexibility of adding/removing SIM cards and changing their type (mini/micro/nano SIM).

How many additional SIM cards can I get?

  • Postpaid users can get 4 additional SIM cards (all types of SIM cards)
  • For Prepaid users can get 1 additional SIM card

What services will work on Multi SIM?

All services, including roaming, will be applicable on SIMs (primary + clones). Voice, data, SMS etc. will be active on all SIMs simultaneously. However,

  • Receiving voice of calls will be enabled only on one SIM at a time
  • BlackBerry service will be active only on one SIM at a time

What happens if I subscribe to a data package?

If you add a data package to your primary service, the data will be shared between the SIMs as part of the Multi SIM service.

What happens if I migrate my main SIM?

If you migrate from a postpaid to prepaid service or vice-versa, the Multi SIM service will be deactivated when you request for migration of service.

What happens if want to change my main SIM package or tariff plan?

If you want to upgrade/downgrade the data package or the primary service, it will not affect the Multi SIM service.

For example, if you want to migrate from the 1GB plan to a 5GB plan, then the data + voice as per the new plan that you migrate to is shared between all the SIMs you are subscribed to.

What are the codes to operate my Multi SIM service?

Action

USSD code

Set up clone SIM to receive both voice and SMS

*105*put SIM Number#

Activate the current handset to receive calls and SMS

*105#

Check device profile/handset ID

**105#

Check which device is activated for receiving calls

*#105#

Check Multi SIM number and deactivate Multi SIM service

*170#

I am a postpaid user; how much will Multi SIM cost me?

Type

Monthly Rental (AED)*

One-time charge (AED)*

Primary SIM

No Charge


Additional SIM

25


SIM replacement (Primary or Clone)


50/SIM

*5% VAT excluded

  • All charges will be added to your bill
  • Monthly rental is applied on a pro rata basis (for example, if you activate the service on April 15, you need to pay only for the remaining 15 days of April)
  • If you deactivate the service, there will be no refund for unused time during the month

I am a prepaid user; how much will Multi SIM cost me?

Type

Monthly Rental (AED)*

One-time charge (AED)*

Primary SIM

No Charge


Additional SIM

25


SIM replacement (Primary or Clone)


50/SIM

*5% VAT excluded

  • Rental charges are deducted in full from your prepaid balance upfront
  • If rental deduction fails, the Multi SIM service will be suspended. You will have to manually reactivate the service after topping up your account with the required amount
  • If the Multi SIM service is suspended, only the clone SIM will be affected
  • If you deactivate and reactivate your service, you will be charged the monthly rental in full.

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