The connection fee is AED 125 (5% VAT excluded).

*5% VAT excluded

**List of countries which are not included
***List of countries that do are not applicable

- Via My Etisalat UAE app
- Dialling *140#

Combo add-ons combine the benefits of the individual add-ons into 2 add-on packs.

*5% VAT excluded

- Via My Etisalat UAE app
- Dialling *140# and follow the instructions
- Dialling 125 and follow the instructions

Flexi minutes allow you to use your minutes allowances to make local calls or international calls.

No. All bundled minutes are charged on a per-minute basis.

No. Preferred number has to be activated during Combo add-on activation.

The maximum is 10 add-ons (per type).

This number will no longer be a preferred number and you will get end-of-call notifications each time you call this number. Calls to this number will be chargeable as per the normal rate.

Yes, you can cancel any add-on during the month. When you do so, the add-on rental will not be refunded and you can still use the remaining allowances until the end of the month and will be removed by the start of next month.

Unused allowances will not be carried over and benefits will be renewed every first of the month.

Charges and allowances are on a pro rata basis upon subscription

• Via My Etisalat UAE app
• Log on to www.etisalat.ae
• To check package details, text “NP” to 1012
• To check balance allowances,
  
  • Text NP Balance to 1012
  • Dial 101#
  • Dial *140#
  • Dial 170# (for data only)

The consumption will first be taken from the add-on benefits followed by the plan benefits.

• Yes, you can subscribe to any of the add-ons that you choose. You can even subscribe and cancel at anytime during the month
• Prorated rental and allowances will be applied in case you add any of the add-ons anytime during the month

• If you are an existing Postpaid user on a non-contract plan, you can migrate to the new plan by calling 101 or visiting an etisalat Business Centre.
• If you are an existing Postpaid user on a contract plan, you have to first visit an etisalat Business Centre, terminate the contract and pay the applicable exit charges and then migrate to the new plan.

Yes, you can migrate to the new plan by calling 101 or visiting an etisalat Business Centre.

Etisalat has put in place a number of SMS reminders starting from a Mini-Statement Bill, to a warning SMS before disconnecting the service and following the legal collection process. In the event of missed payment of dues on your Mobile Postpaid account, etisalat would follow different processes to remind and recover the dues.
The process goes through a stepped approach, starting with an initial suspension of video calls functionality, followed by suspension of outgoing voice calls and SMSs and finally, a full suspension of all services.

You can make payment through online transfer by using Electronic funds Transfer (EFT) Option to the etisalat account as per below details:

Name of the Beneficiary: The Emirates Telecommunication Corporation (Etisalat)
Bank Name: First Abu Dhabi Bank
Account No.: 1850059750
IBAN No.: AE910354021203106186055
Swift Code: NBADAEAA
Branch Name: Khalidiya Branch
Bank Address: Abu Dhabi, U.A.E

Please mention your etisalat account number under Transfer.

Simply text “FNF 05x-xxxxxxx” to 1012.

Simply text “R FNF space ” to 1012.

Note: The free preferred number is allowed only once a month.

The normal usage rates apply but on a per second basis after you’ve consumed all the bundled benefits.

• 0.5 fils/sec for local calls for 12 months plans
• 0.6 fils/sec for local calls for 24 months plans (for New Postpaid Flexi/Local 150)
• 18 fils for national SMSs
• 60 fils for international SMSs
• AED 1/MB for data usage
• Standard International rates apply on per second basis.

Yes, the New Postpaid plans are offered on 12-month (New Postpaid Flexi/Local 150) or 24-month contracts.