Data Balance Transfer

Frequently Asked Questions

What is the new Data Balance Transfer service?

The new Data Balance Transfer service allows you to transfer data from your own monthly allowance to any other Prepaid or Postpaid etisalat number according to the following terms:

  • Transfer in multiples of 100MB
  • Transferred data will have a 10-day validity
  • A transfer fee of AED 3/100MB
  • A maximum 5 transfers per month
  • Only for monthly plans with 1GB data allowance or more
    You can now transfer your unused data to your family and friends if they run out of data, anytime.

Who can send or receive data using the Data Balance Transfer service?

All Prepaid and Postpaid users can use the Data Balance Transfer service. For Postpaid users, you need to have been using your connection for at least 3 months before availing this service.
The Data Balance Transfer service is not offered to Visitors and Business users.

How can I transfer data using this service?

You can transfer data to any etisalat number using the three options below:

  • Via My Etisalat UAE app
  • Dialling #100*Receiver-Number*Data-in-MB#.
    For example: Dial #100*05XXXXXXXX*1000# to transfer 1GB data to receiver number 05XXXXXXXX
  • Dial #100#

How will I be notified about the status of the Data Balance Transfer?

Upon successful Data Balance Transfer, both you and the receiver will receive an SMS confirmation. In case of failed transaction, you will also receive an SMS notification with the reason for failure.

Is there any limit on how much data I can transfer to others?

The following restrictions apply to the Data Balance Transfer service:

  • Successful transactions limit: 5 per calendar month
  • Minimum data per transaction:100MB
  • Maximum data per transaction: unlimited if you are sending from a prepaid line or 5GB if you are sending from a postpaid line
  • Transfers are accepted as long as the remaining allowance doesn’t dip below 100MB in your own plan

How will the transferred data work?

The following rules apply on the transferred data:

  • Transferred data will have a fixed validity of 10 days
  • There is no restriction for receivers on number, or value of data transfers – every transfer will have its own allowance and validity
  • In case the receiver has other general volume-based data plans (like 1GB, 5GB, 10GB plans), then consumption will first be from the transferred data balance and then from the other plans
  • In case the receiver has only the transferred data balance, and the balance is depleted but still not expired, he/she will be protected from out-of-bundle charges and data access will be blocked
  • Transferred data may be re-transferred to others

How will the receiver track usage of the transferred data?

Usage can be tracked by dialling *121*170#. The user will also be notified via SMS upon consuming 100% of the transferred data allowance.

Can I block the Data Balance Transfer service on my mobile?

Yes, to block the service on your mobile, call 101, or visit any etisalat Business Centre.

Will the transferred data work on BlackBerry?

The receiver can use the transferred data if his/her device runs on the BB10 or newer operating system.

Will the transferred data work on data SIMs?

Yes, it will work on data SIMs.

Will the transferred data work while on roaming?

No, the transferred data is for local usage only.

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