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Accessibility Statement
Etisalat is committed to making this website accessible to the broadest possible audience, regardless of technology or physical capability.
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Mobile Credit Transfer
The etisalat Credit Transfer service is a new service that gives you the convenience of transferring credit/balance from your Postpaid or Prepaid account to another Prepaid account.
The etisalat Credit Transfer facility is available to all active Prepaid and Postpaid accounts. No registration or subscription is required to use the service.
Transferring credit from your account to another account is quick and easy.
Just type the following command on your mobile screen (not as an SMS) and press the send key:
*Credit Transfer service code*mobile number*amount to be transferred# followed by the Send key.
The credit transfer code for the credit transfer service is 100. For example, if you want to transfer AED 13 to a mobile number 050 123 4567, you need to send the following command:
*100*0501234567*13#
After sending the Credit Transfer command, you will receive a message confirming the transaction details and requesting you to press 1 to confirm or 2 to cancel.
Upon confirming the credit transfer, the recipient will receive the credit in his account and you will receive a message confirming the transfer and stating the balance in your account after the transfer.
On cancelling the Credit Transfer, the recipient will not receive any credit in their account and you will receive a message confirming the cancellation and stating the balance in your account.
On receiving the credit, the recipient will receive a message indicating the amount transferred to his/her account from your mobile number and the current balance following the credit in his/her account.
The recipient will not receive any notifications if the credit/balance transfer is cancelled.
All Postpaid and Wasel Prepaid users can use this service to transfer credit. All etisalat Prepaid users with active and working accounts can receive the credit.
No. At the moment, the credit can only be transferred to prepaid accounts.
No. Credit/balance transfer is not possible from temporarily disconnected accounts.
Yes. You can transfer credit to tossed Prepaid accounts. This will help you to renew your tossed account.
No. Credit transfer is not possible from ceased accounts.
No. The customer is wholly responsible for any balance transfer transaction, similar to the policy of making calls or sending SMSs. The transferred credit is not refundable to the sender. The system will give you an option to confirm before transferring the balance. You can check and verify the number to which you are transferring credit before confirming the transaction.
In such cases, you may approach an etisalat office or call Customer Care at 101. An investigation will be carried out and in the case of an etisalat system failure, the amount will be credited back to the donor.
Yes, but subject to the availability of sending the etisalat Credit Transfer command in that particular country.
Yes. You can transfer the credit to the UAE active prepaid account which is roaming abroad.
The minimum transfer amount per transaction is AED 2.
The maximum transfer amount per transaction is AED 150.
There is no limit on the total number of transactions per day. However, the total credit being transferred should not exceed the total amount of AED 150 per day.
The maximum amount of credit that can be transferred in a month is AED 1500 for Prepaid and AED 500 for Postpaid.
No. The minimum credit transferred should be AED 2 and the maximum is AED 150 per day. However, any amount (not decimal) in between these figures can be transferred.
The system will not accept your request and you will be informed via an SMS that your request cannot be processed.