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Accessibility Statement
Etisalat is committed to making this website accessible to the broadest possible audience, regardless of technology or physical capability.
COLOUR : ETISALAT COLOURS
Mobile Customer Registration
This is a TRA policy for Consumer mobile users to avoid fraudulent cases.
An SMS will be sent to you telling that the document details to have been expired and you need to renew it.
You can register your number:
- Via My Etisalat UAE app
- Via our website
- By visiting the nearest Etisalat business centre or outlet
| Registrant | Required documents |
|---|---|
| UAE national | Original Valid Emirates ID |
| GCC national | Original Valid Emirates ID OR Original Valid GCC ID OR Original Valid Passport |
| UAE resident | Original Valid Emirates ID |
| Government/Business Entities | Government Decree or valid Establishment Card (for government entities) Valid Establishment Card (for business entities) Authorized Person details such as Passport copy with visa page & Emirates ID etc. (for both government & business entities) |
Once you register one account, it will update the registration status of all accounts under your name and there will be no need for you to register each of them separately
- Tracking online here
- Dialling *101#
- Calling 125
You will be given one grace period, after which the line will be deactivated for a period of time. If you fail to renew the registration during that period, then the line will be disconnected.
Visitors are offered a line which is valid for 90 days.
You need to renew your registration each time your identification expires.
You can send an email to care@etisalat.ae and providing a proof of your business along with a valid passport.
Yes, you can register it online using your Emirates ID.
The only document accepted through these channels is the original Emirates ID.
In case the registration was not renewed, the line will be deactivated for three months and then ceased.
No, the account must be registered to transfer ownership.