Pinoy Pack

Frequently Asked Questions

What is the Pinoy Pack?

The Pinoy Pack is a weekly bundle which offers users a range of benefits for a weekly fee of only AED 20 (5% VAT excluded), including:

  • 20 international minutes to the Philippines
  • 20 local minutes to UAE
  • 210 Barkada* minutes
  • 250 flexi SMSs
  • Non-stop mobile internet - no restrictions on what you can browse or chat!**

*Barkada Minutes can only be used to call other Pinoy Pack customers.
**Internet speed is up to 192Kbps and reduces to 64Kbps after reaching the weekly fair usage allowance.
Note: Roaming service is not possible with Pinoy pack.

How can I subscribe to the pack?

  • Via My Etisalat UAE app
  • To subscribe*: Text ‘Pinoy’ to 1012
  • To check your balance: Dial *140# and choose Pinoy Pack balance inquiry option

*Once subscribed, you do not have to repeat subscription process; it will automatically be assigned to you once the validity of the earlier pack is over.

Do I need to get a new etisalat number to subscribe to the Pinoy Pack?

No, you can subscribe to the Pinoy Pack from your existing etisalat prepaid number. If you have a du number, you can easily upgrade your existing 055/052 number to the etisalat network and then subscribe to the Pinoy Pack without having to change your number! For more information on how to upgrade to etisalat, click here.

How long will these minutes and text messages in the bundles be valid for?

  • The bundle of minutes and texts is valid for 1 week (7 days) from the date of opt-in.
  • Unused minutes and texts , if any, will expire at the end of this period.
    For example, if you subscribe to the pack on 10:00 am on 1st February 2018, the pack and its minutes and texts will be valid till 9:59 am on 8th February 2018.
  • A new bundle will be added to your account as and when the validity of the earlier pack is over.

Once I use up all the minutes and SMSs in the bundle, do I have to subscribe to the Pinoy Pack again?

Once you have used up all the bundle minutes/texts, you will be charged for calls and texts as per your tariff plan for the rest of the week. Upon the completion of 1 week, your pack will be automatically renewed for another week after the rental deduction.

Are there any registration/subscription charges associated with this offer?

No, there are no registration/subscription charges associated with this offer. You will only be charged the weekly rental for the bundle.

How do I check the minutes balance of my bundle?

Dial *101*1*2# and select Special Packs.

Is this a temporary offer?

No, this is a permanent offer.

Can I opt-out or unsubscribe to this offer?

  • Yes, you can opt-out at anytime by texting “cPinoy” to 1012 .
  • Once you opt-out, any remaining minutes or SMSs in your Pinoy Pack account will remain valid till the end of the subscription period.
  • You can subscribe to the bundles again at anytime by texting “Pinoy” to 1012.
  • Any re-subscription will come into effect after the validity of the current pack is over.

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