Prepaid International Packs

Frequently Asked Questions

What are the weekly and monthly International Packs?

Weekly and monthly International Packs are packs with a set subscription fee that give Prepaid users allowance of international calling minutes.

How do I subscribe?

- Dial *135*90# and follow the instructions.
- Send SMS to 1012 with the following keywords:

Offer International Weekly Plan International Monthly Plan
Subscription Keyword idd25 idd79
Un-subscription Keyword C idd25 C idd79

Once the subscription is active, you will enjoy 1000 Minutes in the monthly or 200 Minutes in the weekly pack. You can make calls to as many numbers in your home country as you wish with no limitation on the called numbers.

How do I check my remaining balance?

Simply text “usage” to 1012.

What is the subscription fee for these packs?

Subscription fee is AED 25 for the weekly International Pack and AED 79 for the monthly pack, 5% VAT included.

Is there a call setup fee for this offer?

No, you only pay the subscription fee.

Is this offer auto-renewable?

Yes, your subscription will auto-renew unless you deactivate it.

What if I don’t have enough balance for the offer to auto-renew?

You get 30 days grace period for the monthly pack and 7 days grace period for the weekly pack to renew and keep your pack active. Once the required balance is available, the pack will be renewed automatically, and if the grace period expires, you’ll have to re-subscribe to the offer again.

What will happen to my minutes if I deactivate the pack?

Your minutes will continue to be valid until your pack expires.

Can I subscribe to more than one pack at the same time?

No, you can only subscribe to one pack at a time. You can subscribe to another pack when your current pack expires.

Where can I find the calling codes for the packs with specific operators?

Simply visit for these calling codes.

Can I carry forward the unused minutes in my pack?

No. All unused minutes will expire at the end of the validity of your pack.

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