Etisalat UAE | Smart MCN - Help & Support

Smart MCN

Frequently Asked Questions

What is the difference between the Smart MCN and the Voicemail service?

Feature	Voicemail service	Smart MCN service
Charges applied on your callers	Immediate charging as soon as the caller reaches the mailbox	The caller can choose to avoid the charging and not to leave a voice note
Number of messages	Basic: Up to 15 messages which can be stored for up to 14 days Executive: Up to 30 messages which can be stored for up to 14 days	7 messages valid for 7 days
Choosing scenarios	Any scenario can be selected as per your needs (switched off, busy, no answer or all of them)	A fixed scenario; available only for no answer and switched off by default
Personal greeting message	Any welcome message can be recorded	No, as per the network
Retrieval of messages charges	Charged by calling 123	Free of charge by calling 1

How many messages can my Smart MCN service take?

Up to 7 messages. Each message is valid for 7 days, after which it will be deleted automatically.

Can I have a voice greeting message for the Smart MCN service?

No, your caller will hear a fixed announcement.

Are there any charges for activating or deactivating the service?

No, you can activate and deactivate the service at any time for free.

Are there any charges for retrieving the voice-note messages?

No, it is free of charge in case you are retrieving them from inside the UAE, and if you are retrieving the messages from outside the UAE, roaming charges will apply.

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