Help & Support

Smart MCN

Frequently Asked Questions

What is the difference between the Smart MCN and the Voicemail service?

Feature

Voicemail service

Smart MCN service

Charges applied on your callers

Immediate charging as soon as the caller reaches the mailbox

The caller can choose to avoid the charging and not to leave a voice note

Number of messages

Basic: Up to 15 messages which can be stored for up to 14 days
Executive: Up to 30 messages which can be stored for up to 14 days

7 messages valid for 7 days

Choosing scenarios

Any scenario can be selected as per your needs (switched off, busy, no answer or all of them)

A fixed scenario; available only for no answer and switched off by default

Personal greeting message

Any welcome message can be recorded

No, as per the network

Retrieval of messages charges

Charged by calling 123

Free of charge by calling *1*

How many messages can my Smart MCN service take?

Up to 7 messages. Each message is valid for 7 days, after which it will be deleted automatically.

Can I have a voice greeting message for the Smart MCN service?

No, your caller will hear a fixed announcement.

Are there any charges for activating or deactivating the service?

No, you can activate and deactivate the service at any time for free.

Are there any charges for retrieving the voice-note messages?

No, it is free of charge in case you are retrieving them from inside the UAE, and if you are retrieving the messages from outside the UAE, roaming charges will apply.

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© 2021 Etisalat. All Rights Reserved.