Windows Store

Frequently Asked Questions

Can I pay using the Etisalat Direct Carrier Billing service on all Windows devices?

Yes, once set up, payment using Etisalat Direct Carrier Billing is supported across all Windows devices (Xbox, laptop, tablet, mobile and desktop).

For more information or support, please click here.

Who shall I contact if I face any issues while purchasing and/or downloading from Windows Store?

If you require support or help with any product or service purchased on Windows Store using the Etisalat mobile phone billing service, simply seek assistance directly from Microsoft by dialling 8000 2000 132.

Can Etisalat issue a refund for purchases on Windows Store?

Refunds and chargebacks can only be issued by Microsoft.