The pack covers all travel destinations (almost 700 roaming partners in more than 200 countries); excluding satellite, maritime and in-flight operators. Please click here to view the list of all etisalat roaming partners and the availability of roaming services.

All etisalat postpaid and prepaid user (both consumer and business) are eligible.

Yes. Postpaid users should have full roaming or special roaming service enabled prior to subscription. Prepaid users have to have enough balance to cover the pack fee prior to subscription.

It's simple to purchase the voice packs. You can use any of the following 3 methods:

• Text the code to 1010 from the UAE or abroad:

• Dial *177# (from the UAE or abroad)
• Call our contact centre or visit any of your nearest etisalat Business Centres or outlets

You can always inquire about usage/pack via dialling *177#.

Also, an SMS will be sent to you in case of:

• Consuming 100% of pack allowance before time expiry
• Time expiry before consuming the full allowance

Yes, we advise you to do so.

The pack validity starts only from the first terminated call received abroad as below:

• Weekly voice pack: Valid form the first terminated call abroad for the following 7 days
• Monthly voice pack: Valid form the first terminated call abroad for the following 30 days

No. It is not possible to cancel the pack, as it is a one-time subscription based pack.

No. It is not possible to have the same pack subscribed more than once at the same time. You can repurchase the same pack after the old one expires.

You can repurchase them once:

• The pack has expired due to time validity (day/week) or
• The consumption of incoming voice allowance has happened before the time validity (day/week)

By dialling *177# or texting ROAME (for English) or ROAMA (for Arabic) to 1010 to receive an SMS with purchase codes. For detailed information, please visit www.etisalat.ae/roaming.