Roaming Callback App

Frequently Asked Questions

What is etisalat’s Roaming Callback service?

Etisalat introduced a callback service allowing you to make calls while roaming at a special flat rate of AED 3/min using a USSD string to convert the outgoing to an incoming call. With this service, we offer price discount of up to 77% on charges of outgoing direct roaming calls.

With the new Roaming Callback app, you can initiate a callback to any number within the visited country, the UAE or other countries without the need to manually dial the USSD callback code every time you make a call.

Does the flat rate cover all outgoing calls?

The number called can be within the UAE, the visited country or any other international number (excluding satellite, maritime and premium numbers).

However, video calls are not supported.

How can I avail this special rate?

No opt-in/activation is required. Flat rate is offered by default to all postpaid and prepaid users, consumers and business.

How does this Roaming Callback service work?

  • Download and instal the etisalat Roaming Callback app for free from Google Play Store or Apple App Store (for iOS 9 and above) based on your device
  • Select a contact from your contact list and make a call, like usual
  • A pop-up will notify you about receiving an incoming call from etisalat, showing your own number
  • Accept this call to connect immediately with the desired destination/number and enjoy the special rate of outgoing call

What are the benefits of etisalat Roaming Callback application?

  • There’s no need to opt-in, just download the etisalat Roaming Callback app for free, install and use
  • Hassle-free dialing – no need to manually dial the USSD codes and contact number anymore
  • No data connection is required to use the app
  • Displays the same contact list from your native phone book
  • Added features like recent call history and USSD-ready dialpad for unsaved numbers

How will I enjoy the service if I don’t have an Apple or Android smartphone?

Even if you don’t have an Apple or Android smartphone, you can still make an outgoing roaming call at this special flat rate through callback service by dialing *145*00(CountryCode)(PhoneNumber)# and then pressing the call button.

You can also use either “+” or “00” e.g. If you are roaming in the UK, dial *145*009715XXXXXXXX# (to call an etisalat number) or *145*0096611YYYYYYY# (to call a landline in KSA– Riyadh).

Can I enjoy this roaming callback service anywhere?

The Roaming Callback service is offered by etisalat across 188 countries through more than 600 partner networks. For the list of roaming partners and availability of roaming services, please visit www.etisalat.ae/roaminglist.

Please note that the Roaming Callback service code *145* could be blocked by some of the operators or used for their local services.

What happens if I use this service in a destination barred by etisalat?

You will be notified via a flash message: "Callback cannot be initiated through this operator, please try another one."

What happens if I call a barred number?

You will be notified via a flash message: "Callback cannot be initiated to dialed destination."

Can I also use this callback service while in the UAE?

No, the service is only allowed while roaming.

Can I use my voice roaming pack for USSD callback?

No, USSD calls will not be deducted from your roaming pack allowance.

Will these USSD callback calls appear in my bill/invoice?

Yes, they will be billed in your postpaid account as "Roaming Callback".

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