Umrah and Hajj Pack

Frequently Asked Questions

How will I be charged for subscribing to this pack?

When you subscribe to this pack, charge will be applied immediately, but validity starts upon the first applicable usage in Saudi Arabia (not upon purchase).

Where and how will I be able to use the pack?

  • For data and voice usages, you can connect with any network in KSA (Mobily, STC, Zain)
  • When making outgoing voice calls from your pack, you can call UAE and any of the preferred countries* (the pack doesn’t include calls to satellite, maritime, flight and premium numbers)

*A preferred country is a destination with at least 1 preferred roaming partner

What happens if I call a non-preferred country/destination?

The call will proceed but it will be charged as per standard roaming rates. We advise you to check the destination you are calling to avoid extra roaming charges.

Can I cancel (or unsubscribe) the pack after purchasing?

No. Cancellation of any one-time pack is not possible.

Can I purchase more than one pack or different types of packs? What is the priority?

Yes, you can. For example, if you combine Daily Combo Pack and Umrah & Hajj Pack, the following will happen:

  • When you start a valid roaming usage (whether voice or data), it is consumed first from the Umrah & Hajj Pack
  • Once data is fully-consumed (but pack is still valid with voice allowances), succeeding data usage will activate the Daily Combo Pack
  • When you make valid outgoing calls or receive incoming calls, it will consume from the Umrah & Hajj Pack

Will Roaming Callback service be part of this voice pack allowance?

No. Roaming Callback service will be charged separately as per its standard rate.

How many data units will I get for my package allowance?

Etisalat follows uniform data allowance configuration across its packages, and your data units will be based on the below conversion: 1GB = 1000MB; 1MB = 1000KB; 1KB = 1024Bytes.

How my data units will be consumed for the package, and the Pay-as-You-Go usage?

When consuming data from a roaming data package, or at a Pay-as-You-Go rate, your allowance will be deducted on the basis of 30KB increments.

View All