Smiles By etisalat

Frequently Asked Questions

How can I earn Smiles points?

Smiles points can be earned in two ways: through the bill payment and monthly with the New Postpaid yearly plans.

Are there any conditions to earn the plan embedded Smiles points?

Monthly Smiles points will be added to your Smiles account on monthly basis, as long as the line is active.

Do I need to download the Smiles app to earn Smiles points?

You need to download the application and register to earn Smiles points. You can find the application in Google Play Store and Apple App Store.

How and where can I use Smiles points?

Smiles points can be redeemed as shopping vouchers, discounts in various locations or used for bill payments. For more details, please visit

For how long will I receive the plan embedded Smiles points?

You will receive embedded Smiles points for a half of the contract duration (for example, 24-month plans will get monthly Smiles points for 12 months), following which you will receive them from bill payments.