Can I get another phone?

Yes, we offer the Gigaset A220 Trio and the Panasonic KXPRW110 with extra charges, either as a standalone or a 2-year monthly instalment as listed below:

What is the installation charge?

The installation fees are AED 208.95 (5% VAT included). You can enjoy same-day installation and pay extra AED 262.50 AED (5% VAT included).

Are there any extra benefits if I subscribe to Ultimate 1G?

Yes. It comes with exclusive extra benefits including:

  • Free installation
  • Free unlimited international calls - same list of countries with Fair Usage Policy (FUP) for the unlimited IDD calls from home
  • Free unlimited national fixed to mobile calls with FUP of 2000min/month
  • A provided router that will support 1gbps internet speed 
  • 3 wireless access points/repeater  
  • 8 hours of free hotspot 
  • Prestige status upon subscription

Are there exclusive benefits for people of determination?

People of Determination accounts will enjoy a 50% discount on the eLife Family package rental (excluding device instalments).

I am migrating my old eLife to the 4.0 Value Packs; will I get the managed router for free?

You will be eligible for a PNP router provided that you have not received a free one previously.

What are the landline call charges?

  • Landline to landline:
    • Unlimited free local calls with an FUP of 7500min/month with no carry over
    • After exceeding fair usage, a charge of AED 0.1575/minute (5% VAT included) applies
  • Landline to mobile:
    • A charge of AED 0.32/min applies (5% VAT included)

Do the 7500 local minutes include calling Premium numbers (i.e.600, 700, 9000, 181)?

No, Premium numbers have their special charging rates and are not considered as local minutes.

What will be the number of hotspot hours with each package?

There are no hotspot hours for eLife Value Packs.

Can I change my user ID?

Yes, you can change it by visiting etisalat outlets or by calling 101. A charge of AED 52.50 (5% VAT included) will apply.

I have the eLife double play service and I want to upgrade my internet speed. How does it work?

If you are an existing user, you can continue with your existing packages. However, if you want to upgrade or downgrade your internet speed, you will have to choose one of the eLife 4.0 packages as the old 2P and 3P packages will no longer be available commercially.

I have an eLife 4.0 subscription for 7 months and I need to terminate the contract. What is the exit charge that I should pay?

Contract exit charges are:

Contract termination

Charge (AED, 5% VAT included)

During the first year

525

During the second year

262.50


Equipment exit charges: the equipment rental X the remaining months of the contract period. 

Please consider that all equipment provided within the eLife package itself will have a 24-month instalment plan and the exit charges will be calculated from the starting date of the contract.

What are the extra benefits that I will get?

  • A free speed booster 
  • A free special landline number 
  • A free CNA (change number announcement) message for 3 months in case of number change 
  • A 50% discount of up to AED 200 on the second eLife account under the same user

I’m subscribed to the Entertainment package. Can I get another line on Combo with the 50% discount?

No, the secondary account must include the same package of the primary account or lower. The 50% discount of up to AED 200 for the second line is available for one account only as a “Second home”.

How many Ana Emarati lines can I get?

You are eligible for only one Ana Emarati subscription under the same user.

I have two lines. Can I get the speed booster for both?

Only one speed booster is allowed per account.

Will I get a wireless phone as the normal eLife customers do?

You can get a wireless handset phone for a monthly instalment of AED 10.50 (5% VAT included) for one year.

How will I be charged for my landline usage?

Normal landline call rates will apply.

Are there any restrictions on data usage?

Unlimited internet access will be provided with a limit of 300GB/month. The speed will be reduced to 1mbps once the limit is reached.

What are the benefits associated to Humat Al Watan for eLife?

  • One free speed booster (up to 100mbps) 
  • Free special landline number (with 3 months of free change number announcements) 
  • Priority in service installation (prestige) 
  • A 50% discount of up to AED 200 discount on the second eLife account under the same user 
  • 10% off on a set of premium TV packages

I’m subscribed to the Entertainment package. Am I eligible to get another line on Combo with the 50% discount?

Can I have more than one secondary line at the 50% discount rate?

I have the People of Determination discount. Can I get Humat Al Watan for eLife?

No, Humat Al Watan for eLife cannot co-exist with the People of Determination offer.

I have the eLife Ana Emarati package. Can I get Humat Al Watan for eLife?

No, Humat Al Watan for eLife cannot co-exist with eLife Ana Emarati.

Does the STB come with my eLife subscription?

The main STB is usually provided as a part of eLife Package subscription. Some eLife packages provide a regular STB while others provide a PVR as the main one. However, you can take additional STBs for extra charges.

How much does this cost?

The charges for the technician visit, additional sockets and the STB rental are listed below:

  • Socket and technician visit charge:
Technician visit only covers one socket request, if you wish to have more than 1 socket, additional socket charges will apply
For example:
  • Charges for one socket: AED 150 tech visit only  
  • Charges for two sockets: AED 150 tech visit + AED 50  
  • Charges for three sockets: AED 150 tech visit + AED (50 x 2)
An additional STB rental can be paid as a one-time payment or in monthly instalments as listed below:
  • One-time charge: AED 756 (5% VAT included)  
  • 24-month instalments: 
    • Additional regular STB: AED 30.15 (5% VAT included)      
    • Additional recorder STB: AED 42.00 (5% VAT included)

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