Local calls rates is 0.38/min (VAT inclusive)

The standard rates are: (VAT inclusive)

• For Local SMS: AED 0.19 /SMS
• For International SMS: AED 0. 63/SMS

If you have recently got a New Wasel or migrated from postpaid to prepaid, you will not be able to use the Balance Transfer service for the first 30 days of the activation date.

You can use the below USSD commands to check your usage:

• Initial Benefit (AED 1): Dial *121*241#
• Main Balance: Dial *121#

Charging pulse for the voice call bundles will be in per minute basis.

Visitor Packs are not eligible to transfer credit. However, New Visitor Line can receive credit from any Etisalat line.

After bundle consumption, you can recharge the line using any of the recharge methods. Pay-As-You-Go charges apply.

You can use any of the below recharge methods:

• Quick Recharge - www.etisalat.ae/quickpay
• Etisalat Payment Machines 
• Recharge Cards
• eVoucher
• Over the Air (OTAR)

SIM card replacement charge is AED 52.50 (VAT inclusive). It can be done from the Etisalat stores only.

Main balance that can be migrated is limited to AED 100.

Social data can be one of 2 types:

Normal Social Data: 

It can be used to access Facebook (Website, Application & Messenger), WhatsApp, LinkedIn, Twitter & BBM. 

Social Plus:

It can be used to access Facebook (Website, Application & Messenger), WhatsApp, Instagram, Snapchat, Twitter, WeChat, & LinkedIn. 

If you do not have enough balance, the unfulfilled request will be parked for 7 days. Once you avail within the 7 days, the subscription shall take a place. Only one parked subscription is allowed at a time. Therefore, in case of multiple failed attempts, only the latest one is kept.

Upon cancellation, benefits will remain available until data is completely used or Validity expires except for Social data, benefits will be removed immediately along with any unused allowance upon Cancellation.

Dial *101#,*170#, or use Etisalat UAE Mobile App.

Flexible Minutes can be used for Local & International calls only.

No. In-bundle minutes are charged on a Per-minute basis.

You can recharge via prepaid cards to use the recharged amount to subscribe to the designated Control Line Add-Ons or you can use recharged balance on a PAYG basis after total consumption of basic allowances.

Send SMS to 1012 for free to subscribe.  

No. Your bill cannot exceed the AED 80. You need to recharge your line with sufficient balance in order to avail the Add-Ons.

No carryover of unused benefits, it renews every first of the month.

Priority of consumption will be first for the add-on then basic bundle allowance.

No, special numbers cannot be called using bundle allowance.

The call will proceed but will be charged as per standard roaming rates. We advise you to be aware of the destination you are calling to avoid extra roaming charges.

Simply dial *177# to explore and subscribe to all options related to roaming.

In addition, you can use the below subscription cancellation channels:

• Dial *101#.
• Use My Etisalat UAE App or Smiles App/Portal.
• Visit website http://roam.etisalat.ae (When outside).

You can either:

• Dial *177# or *101#.
• Use My Etisalat UAE App.

You will be notified via SMS once consuming 50%, 100% & before expiry time.

Unfortunately, the roaming Service is currently not working in Yemen Due to current situation.

Receiving SMS is free while roaming.

No. It is blocked for prepaid, but it is allowed for postpaid and it will be charged according to roaming partners’ charges

You can use My Etisalat UAE App, related banking app, recharge voucher through USSD or ask a friend in UAE to top up.

Etisalat follows uniformed data allowance configuration across its packages; units’ calculation is based on the following conversion:

• 1 GB = 1,000 MB.
• 1 MB = 1,000 KB.
• 1 KB = 1,024 Bytes.

• Allowance will be deducted on a 30 KB increments basis.
• In Lebanon, customers’ pay-as-you-go roaming data usage (Without any package) will be rated on a 10 KB pulse.

3 months commitment applies only on the Global Data Plan. If you wish to cancel before the 3 months, exit charge of Monthly Rental x Remaining Months applies.

Validity starts from the first access/usage in roaming networks.

Hajj and Omra pack is available only in Saudi Arabia (KSA) on any network.

Incoming Roaming Minutes will be consumed first before Flexi add-ons.

SMS to 1010 costs 32fils if sender is inside UAE.

In case of roaming, it will be charges as per the standard SMS charge. 

• Yes, you can simultaneously purchase roaming packages whether similar packs or different packs. However, allowances and validity periods are not cumulative. Usage priority shall be on the higher value.

• When you start a valid roaming usage (whether voice or data), it is consumed first from the Economy Class Pack.
• Once data is fully-consumed (but pack is still valid with voice allowances), succeeding data usage will activate the Daily Combo Pack 
• When you make valid outgoing calls or receive incoming calls, it will consume from the Economy Class Pack.
• Multiple subscriptions are not allowed for incoming voice roaming packs & global data plan.

It is a service that enables you to make outgoing calls from abroad with flat rate of AED 3/Min using the below methods:

• Dialing *145*00<phone number with international code>#, then press Call.
• Downloading the Roaming Call Back App

The Roaming Callback service is offered by Etisalat across 188 countries through more than 600 partner networks.

For the list of roaming partners and availability of roaming services, please visit www.etisalat.ae/roaminglist.

Please note that the Roaming Callback service code *145* could be blocked by some of the operators or used for their local services.

The destination number can be within the UAE, the visited country or any other IDD numbers (excluding calls to satellite, maritime and premium numbers). However, video calls are not supported.

No opt-in/activation is required. Flat rate is offered by default and free of subscription charge to all postpaid and prepaid customers, consumers and business.

You will be notified (via flash message) "Callback cannot be initiated to dialed destination."

Yes, they will be billed in your postpaid account as "Roaming Callback".

If you need support while you are roaming, you can ask for Etisalat Customer Care support by Dialing *145*8002300# (free for postpaid customers, AED 3 for prepaid) and an expert will call you back immediately to help you through the issue that you face.

In case that you could not reach us through the Traveler helpline due to any reason, you can still call us on the standard numbers with outgoing roaming rates:

• +971 8002300  (for Etisalat numbers)
• +971400444101 (for Non-Etisalat numbers) 
• Or write to us an email at roamingcare@etisalat.ae

• ICP for Mobile: Yes, it requires valid mobile data to work.
• ICP for eLife: No, it does not require valid mobile data to work.

No. ICP does not provide free data.

Data consumption rates are based on the call quality, which is determined by internet speed.

ICP is available for social Data users through one of the following options:

• Use the messaging feature only of BOTIM & C’Me, without subscribing to ICP.
• Enable video/audio calling features, when they subscribe to ICP.