It is a home service that provides landline, internet and TV services as a fully integrated package with a 24-month contract.
It requires fibre optics network coverage to install the service. In addition, you need a phone for the landline service, a router for internet and a set-top box (STB) for the TV service. You will get a free Gigaset A220 wireless phone and a managed router based on the package speed as a part of the new installation.
Yes, we offer the Gigaset A220 Trio and the Panasonic KXPRW110 with extra charges, either as a standalone or a 2-year monthly instalment as listed below:
The installation fees are AED 208.95 (5% VAT included). You can enjoy same-day installation and pay extra AED 262.50 AED (5% VAT included).
Yes. It comes with exclusive extra benefits including:
People of Determination accounts will enjoy a 50% discount on the eLife Family package rental (excluding device instalments).
You will be eligible for a PNP router provided that you have not received a free one previously.
No, Premium numbers have their special charging rates and are not considered as local minutes.
There are no hotspot hours for eLife Value Packs.
Firstly, bear in mind that the internet password is not the Wi-Fi password. The internet password is the one that etisalat provides you to connect to the network. You can reset it by dialling 101/125 and following the instruction, via online services. Meanwhile, the Wi-Fi password is the one that you use to connect your wireless devices to the wireless router. To get support on how to create, change and reset it,please click here.
Yes, you can change it by visiting etisalat outlets or by calling 101. A charge of AED 52.50 (5% VAT included) will apply.
Yes, but you can only do it once every 365 days. Simply apply for a temporarily hold of your monthly rentals (excluding device instalments) for your home service account for 30 or 60 days. This service is applicable for:
A one-month charge of AED 157.50 (5% VAT included) applies for 30 days and below, whereas a 2-month charge of AED 262.50 (5% VAT included) applies for durations that are between 30 and 60 days.
If you are an existing user, you can continue with your existing packages. However, if you want to upgrade or downgrade your internet speed, you will have to choose one of the eLife 4.0 packages as the old 2P and 3P packages will no longer be available commercially.
Contract exit charges are:
| Contract termination |
Charge (AED, 5% VAT included) |
| During the first year |
525 |
| During the second year |
262.50 |
Equipment exit charges: the equipment rental X the remaining months of the contract period.
Please consider that all equipment provided within the eLife package itself will have a 24-month instalment plan and the exit charges will be calculated from the starting date of the contract.
eLife Ana Emarati is an offer exclusive to UAE nationals where they get eLife 4.0 Value Packs with additional benefits.
No, the secondary account must include the same package of the primary account or lower. The 50% discount of up to AED 200 for the second line is available for one account only as a “Second home”.
You are eligible for only one Ana Emarati subscription under the same user.
Only one speed booster is allowed per account.
No, Ana Emirati offer cannot co-exist with People of Determination Offer.
Simply visit etisalat outlets or call 101/800101.
It is an alternative solution for users who do not have GPON network coverage in their premises to enjoy the eLife service, get connected to the internet and have a landline.
Simply visit your nearest etisalat Business Centre.
Yes, you can. The Fixed LTE service could be 2P, which provides both internet and landline, 1P internet service only or 1P landline only.
You will get a free data SIM once your request is submitted from the counter. An etisalat technician will visit you to install the external antenna and internal unit.
You can get a wireless handset phone for a monthly instalment of AED 10.50 (5% VAT included) for one year.
Normal landline call rates will apply.
Unlimited internet access will be provided with a limit of 300GB/month. The speed will be reduced to 1mbps once the limit is reached.
No. Fixed LTE does not have email services.
No. There are no usernames and passwords for Fixed LTE.
It is a promotional offer that gives exclusive additional benefits on eLife 4.0 Value Packs for Humat Al Watan (Ana Jundi) cardholders irrespective of their nationality.
No, the secondary account must include the same package of the primary account or lower. You are eligible for a 50% discount of up to AED 200 discount on the second package.
Only one account can be selected as a “Second home”.
Simply visit your nearest etisalat outlet with a scan of your Humat Al Watan card.
No, Humat Al Watan for eLife cannot co-exist with the People of Determination offer.
No, Humat Al Watan for eLife cannot co-exist with eLife Ana Emarati.
A set-top box (STB) is the device that you need to enjoy the IPTV services that etisalat provides through the GPON network. We will provide it when you subscribe to any home service package that provides IPTV service like standalone eLife TV or eLife 4.0 Value Packs. It will come with a remote control as well as HDMI and ethernet cables.
STBs can either be regular or recorder (PVR). The PVR STB will enable you to record your favourite shows and enjoy the Start Over feature.
The main STB is usually provided as a part of eLife Package subscription. Some eLife packages provide a regular STB while others provide a PVR as the main one. However, you can take additional STBs for extra charges.
You can get up to maximum 12 STBs (1 main + 11 additional) on the same eLife account.
It requires an STB, a technician visit as well as additional socket installation.
The charges for the technician visit, additional sockets and the STB rental are listed below: