• The New Postpaid is a postpaid plan that provides 50 Flexi bundled minutes & 100MB bundled data for AED 52.5 monthly rental.
• In addition to that it enables you to enjoy the great value of customizable Add-ons whenever you want.

Connection fees is 131.25 AED VAT inclusive.

First Type:

Individual Add-ons (Auto Renewal):

Second type: 

Combo packages Add-ons:

You can add/remove, increase/decrees your Add-ons anytime during the month using Online (e4me), mobile application, IVR, SMS, USSD, 101, or Etisalat stores.

Flexible Minutes could be Local, International and Incoming while roaming.

No. All Bundled Minutes are charged on Per Minute basis.

No. Preferred number has to be activated during Combo Add-on activation

Maximum is 10 add-ons (Per type) Through Direct Channels

• IDD minutes add-on and Flexi Min add-on are not applied in some countries, click here.
• Incoming Roaming Minutes and Flexi Minutes are not applicable for roaming on Some Operators, click here.
• Preferred number can only be any active Etisalat Mobile number

This number will no longer be a preferred number and you will get end of call nonfictions each time you call this number while the calls to this number will be chargeable as per the normal rate.

Yes, you can cancel any Add-on during the month. When you do so, the Add-on rental will not be refunded and the remaining allowances will be kept to use until end of the month and will be removed by the start of next month.

No carry over of unused benefits, it renews every first of the month.

Rentals and Allowances are prorated on subscription, Except Data Add-ons. Data allowance is fully granted while rentals are prorated

• Free SMS to 1012:
  • Package Details: NP
  • Balance Of Allowances: NP Balance
• USSD commands *101# and *140# to check all remaining allowances
• *170# to check data only
• Through mobile app, IVR & Online

Consumption priority is:

• First – Add-ons
• Second - Plan minutes & Data

• Exit charges of AED300 apply for new customers, in case of cancellation/migrating back to Prepaid before 6 months.
• Exit fee is not applicable for customers migrated to the new postpaid plan from existing postpaid plans.

The Yearly New Postpaid is a postpaid plan with a contract that provides different sets of benefits:

Connection fees is 131.25 AED VAT inclusive.

No. All Bundled Minutes are charged on Per Minute basis.

You will get a Sliver Numbers if you subscribed to any plan.

Send an SMS with content “FNF<009715xxxxxxx>” to 1012 (Free of charge).

Send an SMS with content “R FNFspacespace” to 1012 (Free of charge)

First Type:

Individual Add-ons (Auto Renewal): 

Second type: 

Combo packages Add-ons:

1. Monthly Combo (Auto Renewal) Add-ons:

2. Loyalty Redemption Combo (One-Time) Packs, costing 15,000 loyalty points per each, valid for 30 days:

• IDD minutes add-on and Flexi Min add-on are not applied in some countries, click here.
• Incoming Roaming Minutes and Flexi Minutes are not applicable for roaming on Some Operators, click here.
• Preferred number can only be any active Etisalat Mobile number

Flexible Minutes could be Local, International and Incoming while roaming.

No. Preferred number has to be activated during Combo Add-on activation

Maximum Number of add-ons can be added in the same billing cycle, through:

• Direct Channels (not Retailer Category): Maximum is 10 add-ons (Per type).
• Retailers (i.e. Consumer via Retailer category): Maximum is 9 add-ons (All types).

• Free SMS to 1012:
  • Package Details: NP
  • Balance Of Allowances: NP Balance
• USSD commands *101# and *140# to check all remaining allowances
• *170# to check data only
• Through mobile app, IVR & Online

Consumption priority is:

• First – Add-ons
• Second - Plan minutes & Data

This number will no longer be a preferred number and you will get end of call nonfictions each time you calls this number while the calls to this number will be chargeable as per the normal rate.

Yes, you can cancel any Add-on during the month. When you do so, the Add-on rental will not be refunded and the remaining allowances will be kept to use until end of the month and will be removed by the start of next month.

No carry over of unused benefits, it renews every first of the month.

Rentals and Allowances are prorated on subscription, Except Data Add-ons. Data allowance is fully granted while rentals are prorated

By the end of the contract, you can opt out of the yearly contract plan during which:

• Provided allowances during the same month will continue until the end of the month & Rentals are charged in Full.
• Following month, subscription will be moved to the New Postpaid Plan along with its benefits/Rental.

Yes, you can. The below will happen:

• The previous plan remaining data and voice allowances will be available until the end of the billing cycle. 
• New plan allowances will be provided immediately. 
• Data allowance will be given in full while minutes will be prorated.
• New plan rental will be prorated for current month and charged in full starting from next billing cycle.

• Towards the end of 12/24 month contract, an SMS [one week and one day before the contract expires] will be sent informing that the plan will be continued with the same rental and benefits.
• If you wish to opt out, send SMS “C AP” to 1012.

Exit charges of AED 105 (including VAT) X by the remaining months of the contract will apply however, the package allowances will remain until the end of the month and all rentals will be paid in full.

VIP Plans are 24-month contract postpaid plans where you will get many benefits as shown below: 

Any customer can subscribe for VIP plans but only with a new premium number.

There are no excluded countries for international calling.

• You will be a Prestige customer once you opt in to any of the VIP plans Except for "Gold (500)" bought from Etisalat Retail
• 50% discount applies on the 2nd year rental with the same benefit

You can use any of the New-Postpaid Add-ons if you have Gold & Platinum plans only.

Local and International minutes are calculated on a per minute base

Unused in-bundle minutes can be carried forward to the next month (Carried over minutes validity is one month, so it cannot be carried over again to another month

You can redeem the Device Wallet amount only against devices.

• You can redeem the entitled device amount by visiting any of Etisalat POS.
• Deposited Wallet amount can be used only once to purchase one device.

• Device Wallet validity is two years only.
• In case two- year ended & you did not use your device wallet amount; the amount will expire and you will not be able to use it anymore.

If you are using the Wallet to redeem a device, and:

• Device price is more than the available balance in Device Wallet, the remaining unpaid amount will be added to your next bill.

• Device price is less than the available balance in Device Wallet, System will deduct purchased device amount from the Wallet & the remaining amount in the wallet will be used to adjust other outstanding charges on your account.

Etisalat Smart Plan is an exciting plan, which offers voice & data benefits along with free minutes to preferred numbers, following are the available plans:

Yes. Etisalat Smart Plan use per second pulse.

International call rates depend on the Zone (See attachments for Lists of countries per Zone):

• Zone 1: Deducted from bundled minutes then charged PAYG at 2 fils per second. For the list
• Zone 2: Only charged as PAYG at 6 fils per second. For the list
• Zone 3: Only charged as PAYG at different rates depending on the country. For the list

• Incoming roaming calls from flexible minutes apply to some countries only. Click here to see the list of excluded countries/operators.
• International calls to Zone 2 and Zone 3 are not deducted from the bundled flexi minutes.

No. Having Etisalat Smart plan, you will not be eligible to subscribe to New Postpaid Add-ons

Send an SMS with “ACT NAT <Preferred Number>” to 1012 free of charge.

Send an SMS with “CHANGE NAT (Old Preferred Number) <space>(New Preferred Number)” to1012 free of charge.

Preferred number can be set as any landline or mobile number in UAE from any network.

Preferred number can be changed once per month for AED 26.25 (VAT inclusive).

Preferred number should be entered in full format i.e. 00971xxxxxxx (no space).

No carry over of unused benefits, it renews every first of the month.

Send an SMS with “Balance” to 1012 free of charge or dial *140# and follow the instructions.

By the end of the contract, you can:

• Continue on same plan/benefits.
• Subscribe to data add-on again and start a new contract.
• Migrate to any other plan without exit charges at any time.

Exit charge for plans will be:

• For 24 Months Contract Plan: AED 105 (including VAT) X remaining contract period.
• For 12 Months Contract Plan: AED 52.5 (including VAT) X remaining contract period.

• Cancellation will be done through BC/outlet
• Exit charges will be collected on the spot upon your request to terminate the contract(s).

The Etisalat Emirati Plan is a postpaid plan that offers voice, data, SMS, and minutes to preferred numbers covering local usages:

You will get a Sliver Numbers for new account activation (with 24 Months contract)

Yes. Etisalat Emirati Plans use per Second pulse.

International call rates depend on the Zone (See attachments for Lists of countries per Zone):

• Zone 1: Deducted from bundled minutes then charged PAYG at 2 fils per second. For the list
• Zone 2: Only charged as PAYG at 6 fils per second. For the list
• Zone 3: Only charged as PAYG at different rates depending on the country. For the list

No. Having Etisalat Emirati plans, you will not be eligible to subscribe to New Postpaid Add-ons

Send an SMS with “ACT NAT ” to 1012 free of charge.

Send an SMS with “CHANGE NAT (Old Preferred Number)(New Preferred Number)” to1012 free of charge.

Preferred number can be set as any landline or mobile number in UAE from any network.

Preferred number can be changed once per month for AED 26.25 (VAT inclusive).

Preferred number should be entered in full format i.e. 00971xxxxxxx (no space).

Send an SMS with “Balance” to 1012 free of charge or dial *140# and follow the instructions.

By the end of the contract, you can:

• Continue on same plan/benefits.
• Subscribe to data add-on again and start a new contract.
• Migrate to any other plan without exit charges at any time.

Exit charge for plans will be:

• For 24 Months Contract Plan: AED 105 (including VAT) X remaining contract period.
• For 12 Months Contract Plan: AED 52.5 (including VAT) X remaining contract period.

• Cancellation will be done through BC/outlet
• Exit charges will be collected on the spot upon your request to terminate the contract(s).

Control Line is a new type of lines, which combines the main features of Postpaid & Prepaid lines. In other words, you will get some monthly benefits for fixed monthly bill with no possibility for any increase. If you need to use more. Simply recharge your line.

Flexible Minutes can be used for Local & International calls only.

No. In-bundle minutes are charged on a Per-minute basis.

You can recharge via prepaid cards to use the recharged amount to subscribe to the designated Control Line Add-Ons or you can use recharged balance on a PAYG basis after total consumption of basic allowances.

Send SMS to 1012 for free to subscribe.  

Yes. You can manage your line using the below channels:

• Dial *555#
• Call 101 or 125
• Use Etisalat Online Services website
• Use My Etisalat UAE App

No. Your bill cannot exceed the AED 80. You need to recharge your line with sufficient balance in order to avail the Add-Ons.

Flexible minutes are not applicable for some destinations. To view it click here

No carryover of unused benefits, it renews every first of the month.

Priority of consumption will be first for the add-on then basic bundle allowance.

No, special numbers cannot be called using bundle allowance.

Yes, you can migrate it to Postpaid with no exit charge. However, the unconsumed allowances will be lost.

Following Postpaid data plans are available for new subscriptions:

• Auto-renewal plans:
  • Regular Data with Social Data Plus
  • Monthly Social Data
  • Monthly Mini Data Plan
• Global Data Plan (Auto-renewal for roamers).
• One-Time Packages (Data Booster).

3 months commitment applies only on the Global Data Plan. If you wish to cancel before 3 months, exit charge of Monthly Rental x Remaining Months applies. For the rest of the plans/packages, there is no commitment. You can cancel any time with no exit charge.

Dial *101#, *170#, Call 125, or use Etisalat UAE Mobile App.

• For Global Data Plan: 
  • Dial *177#
• For the rest of plans/packages:
  • Send SMS “DATA” to 1010 (32 fils/SMS)
  • Dial *170#
  • Use Etisalat UAE Mobile App

You will be notified via SMS in the following cases:

• On consuming 80%, 90% and 100% of data packages

No carry-over of unused benefits, it renews every first of the month.

ICP is available for social Data users through one of the following options: 

• Use the messaging feature only of BOTIM & C’Me, without subscribing to ICP.
• Enable video/audio calling features, when they subscribe to ICP.

You can do any of the following:

• Wait until the next month for the benefit renewal.
• Opt in to Monthly Mini Data Plan/Data Booster.
• Use Pay as you go/Out of bundle rates.
• Upgrade or re-subscribe. No need to cancel the package. Just subscribe again and the package will be renewed.

Roaming service enables you to use your Etisalat number while roaming. You can use number and pay on standard roaming rates or subscribe to the roaming packages that Etisalat provide and enjoy the bundled benefits.

Etisalat has Preferred Roaming Partners who you can connect to their network to enjoy the bundled benefits.

The call will proceed but will be charged as per standard roaming rates. We advise you to be aware of the destination you are calling to avoid extra roaming charges.

Simply dial *177# to explore and subscribe to all options related to roaming.

In addition, you can use the below subscription cancellation channels:

• Dial *101#.
• Use My Etisalat UAE App or Smiles App/Portal.
• Visit website http://roam.etisalat.ae (When outside).

You can either:

• Dial *177# or *101#.
• Use My Etisalat UAE App.

You will be notified via SMS once consuming 50%, 100% & before expiry time.

Unfortunately, the roaming Service is currently not working in Yemen Due to current situation.

Receiving SMS is free while roaming.

No. It is blocked for prepaid, but it is allowed for postpaid and it will be charged according to roaming partners’ charges

You can use My Etisalat UAE App, related banking app, recharge voucher through USSD or ask a friend in UAE to top up.

Yes, you can. All of them are working while roaming.

Etisalat follows uniformed data allowance configuration across its packages; units’ calculation is based on the following conversion:

• 1 GB = 1,000 MB.
• 1 MB = 1,000 KB.
• 1 KB = 1,024 Bytes.

• Allowance will be deducted on a 30 KB increments basis.
• In Lebanon, customers’ pay-as-you-go roaming data usage (Without any package) will be rated on a 10 KB pulse.

3 months commitment applies only on the Global Data Plan. If you wish to cancel before the 3 months, exit charge of Monthly Rental x Remaining Months applies.

Validity starts from the first access/usage in roaming networks.

Hajj and Omra pack is available only in Saudi Arabia (KSA) on any network.

Incoming Roaming Minutes will be consumed first before Flexi add-ons.

SMS to 1010 costs 32fils if sender is inside UAE.

In case of roaming, it will be charges as per the standard SMS charge. 

• Yes, you can simultaneously purchase roaming packages whether similar packs or different packs. However, allowances and validity periods are not cumulative. Usage priority shall be on the higher value.

• When you start a valid roaming usage (whether voice or data), it is consumed first from the Economy Class Pack.
• Once data is fully-consumed (but pack is still valid with voice allowances), succeeding data usage will activate the Daily Combo Pack 
• When you make valid outgoing calls or receive incoming calls, it will consume from the Economy Class Pack.
• Multiple subscriptions are not allowed for incoming voice roaming packs & global data plan.

It is a service that enables you to make outgoing calls from abroad with flat rate of AED 3/Min using the below methods:

• Dialing *145*00<phone number with international code>#, then press Call.
• Downloading the Roaming Call Back App

The Roaming Callback service is offered by Etisalat across 188 countries through more than 600 partner networks.

For the list of roaming partners and availability of roaming services, please visit www.etisalat.ae/roaminglist.

Please note that the Roaming Callback service code *145* could be blocked by some of the operators or used for their local services.

The destination number can be within the UAE, the visited country or any other IDD numbers (excluding calls to satellite, maritime and premium numbers). However, video calls are not supported.

No opt-in/activation is required. Flat rate is offered by default and free of subscription charge to all postpaid and prepaid customers, consumers and business.

You will be notified (via flash message) "Callback cannot be initiated through this operator, please try another one."

You will be notified (via flash message) "Callback cannot be initiated to dialed destination."

Yes, they will be billed in your postpaid account as "Roaming Callback".

If you need support while you are roaming, you can ask for Etisalat Customer Care support by Dialing *145*8002300# (free for postpaid customers, AED 3 for prepaid) and an expert will call you back immediately to help you through the issue that you face.

In case that you could not reach us through the Traveler helpline due to any reason, you can still call us on the standard numbers with outgoing roaming rates:

• +971 8002300  (for Etisalat numbers)
• +971400444101 (for Non-Etisalat numbers) 
• Or write to us an email at roamingcare@etisalat.ae

Etisalat Internet Calling plan is a monthly auto-renewal add-on for existing Etisalat mobile and eLife customers that enables you to make free App-to-App voice & video calls on two selected applications (BOTIM & C’Me)

No. It is limited to BOTIM & C’Me

• All Mobile Prepaid (Wasel, Five, SWYP, Visitor) & Postpaid customers, Individuals & Business accounts.
• All Consumer Fixed Products (i.e. Al-Shamil, eLife, Bitstream, etc.) Except for (Fixed LTE, DEL and IPTV)
• Control Line is not eligible to subscribe to the ICP

• ICP for Mobile: Yes, it requires valid mobile data to work.
• ICP for eLife: No, it does not require valid mobile data to work.

No. ICP does not provide free data.

Data consumption rates are based on the call quality, which is determined by internet speed.

ICP is available for social Data users through one of the following options:

• Use the messaging feature only of BOTIM & C’Me, without subscribing to ICP.
• Enable video/audio calling features, when they subscribe to ICP.

If the contact number is registered to more than one eLife account, the request will be rejected. You can use any other activation channels.

You will lose ICP add-on and you should subscribe once more after migration takes place.

Yes, Just choose "Show iPad & iPhone Apps" in the iPad App store.

Yes, all users connected to the same Wi-Fi can make voice & video calls through ICP on eLife.

Currently, C’Me & BOTIM applications are the ones that meet UAE regulatory framework requirements to offer VoIP calling within UAE.

New VoIP apps may be added to the list of supported apps once they meet the requirements.

Yes, it will work on all SIM cards.