It is a prepaid service provides you with voice and video calls considering the following:

• Connection fees: 57.75 AED (VAT inclusive)
• Renewal Charge: 10.5 AED (VAT inclusive)
• Initial benefit of AED 1 valid for 1 day
• International & local calls will be charged on per second basis, while roaming & premium calls on per minute basis.

Any 15 years & above customer can place an order for Wasel connection

You can subscribe from Etisalat Stores across UAE, Etisalat Smart Service Machines (SSM) or through Etisalat Website.

Delivery will be within 3 calendar days from the order submission

Local calls rates is 0.38/min (VAT inclusive)

The standard rates are: (VAT inclusive)

• For Local SMS: AED 0.19 /SMS
• For International SMS: AED 0. 63/SMS

You can use any of the below recharging methods:

• Quick Recharge - www.etisalat.ae/quickpay
• Etisalat Online Services - www.etisalat.ae/online
• Smiles Points Redemption
• Etisalat Payment Machines 
• Recharge Cards
• eVoucher
• AED 15 Voucher

If you have recently got a New Wasel or migrated from postpaid to prepaid, you will not be able to use the Balance Transfer service for the first 30 days of the activation date.

You can use the below USSD commands to check your usage:

• Initial Benefit (AED 1): Dial *121*241#
• Main Balance: Dial *121#

Yes, you can. Just send an SMS with your email ID to 1204 free of charge to register your email address to receive the important updates about New Wasel.

The maximum allowed New Wasel account per customer is:

• Emirati Citizens: 100 lines
• Expats: 20 lines (Existing customers with more than 20 lines will not be able to add more prepaid lines)

These packs are designed for you if you are travelling to UAE for tourism, business, or to visit your family, The Visitor Line offers the following bundled packs:

All Visitors / Recurring Visitors to the UAE can get this plan.

Visitor line is valid for 90 days from activation date. After the 90 days validity, you can extend the validity or migrate the line to Wasel to keep it active. 

Bundle/pack is valid for 14 days

Charging pulse for the voice call bundles will be in per minute basis.

You will get One Free Careem ride worth AED 100 upon purchasing the New Visitor line.

• Flexible minutes apply to some countries only. Click here to see the list.
• Flexible minutes can be used to call local and international numbers but does not include Incoming Roaming calls.
• There are numbers allowed and not allowed to be called.

New Visitor line is sold with the TRIO SIM card (2FF+3FF+4FF cuts).

• Initial purchase: Airports, vending machines, Hotels, International Highway petrol stations, Malls, Online Partners etc.
• Prepaid data packs can be purchased through *101# (1GB to 25GB only valid for 30 days)

Visitor Packs are not eligible to transfer credit. However, New Visitor Line can receive credit from any Etisalat line.

After bundle consumption, you can recharge the line using any of the recharge methods. Pay-As-You-Go charges apply.

You can use any of the below recharge methods:

• Quick Recharge - www.etisalat.ae/quickpay
• Etisalat Payment Machines 
• Recharge Cards
• eVoucher
• Over the Air (OTAR)

SIM card replacement charge is AED 52.50 (VAT inclusive). It can be done from the Etisalat stores only.

• Migration from New Visitor to Wasel can only be done through the Business Center. 
• Migration to New Wasel is Free (Only after 30 days from activation).

• One-time Data Packs.
• Auto-renewal Data Plans.
• Social Data Plans.

Social data can be one of 2 types:

Normal Social Data: 

It can be used to access Facebook (Website, Application & Messenger), WhatsApp, LinkedIn, Twitter & BBM. 

Social Plus:

It can be used to access Facebook (Website, Application & Messenger), WhatsApp, Instagram, Snapchat, Twitter, WeChat, & LinkedIn. 

No, prepaid data eligibility is limited to prepaid customers (Wasel, SWYP & FIVE SIM cardholders).

If you do not have enough balance, the unfulfilled request will be parked for 7 days. Once you avail within the 7 days, the subscription shall take a place. Only one parked subscription is allowed at a time. Therefore, in case of multiple failed attempts, only the latest one is kept.

The plan will be deactivated and you will receive a notification.

Upon cancellation, benefits will remain available until data is completely used or Validity expires except for Social data, benefits will be removed immediately along with any unused allowance upon Cancellation.

For One Time Packs & Social Plus Daily Bundles only, you can subscribe multiple times to the same pack or different ones.

Control Line is a new type of lines, which combines the main features of Postpaid & Prepaid lines. In other words, you will get some monthly benefits for fixed monthly bill with no possibility for any increase. If you need to use more. Simply recharge your line.

Flexible Minutes can be used for Local & International calls only.

No. In-bundle minutes are charged on a Per-minute basis.

You can recharge via prepaid cards to use the recharged amount to subscribe to the designated Control Line Add-Ons or you can use recharged balance on a PAYG basis after total consumption of basic allowances.

Send SMS to 1012 for free to subscribe.  

Yes. You can manage your line using the below channels:

• Dial *555#
• Call 101 or 125
• Use Etisalat Online Services website
• Use My Etisalat UAE App

No. Your bill cannot exceed the AED 80. You need to recharge your line with sufficient balance in order to avail the Add-Ons.

Flexible minutes are not applicable for some destinations. To view it click here

No carryover of unused benefits, it renews every first of the month.

Priority of consumption will be first for the add-on then basic bundle allowance.

No, special numbers cannot be called using bundle allowance.

Yes, you can migrate it to Postpaid with no exit charge. However, the unconsumed allowances will be lost.

Roaming service enables you to use your Etisalat number while roaming. You can use number and pay on standard roaming rates or subscribe to the roaming packages that Etisalat provide and enjoy the bundled benefits.

Etisalat has Preferred Roaming Partners who you can connect to their network to enjoy the bundled benefits.

The call will proceed but will be charged as per standard roaming rates. We advise you to be aware of the destination you are calling to avoid extra roaming charges.

Simply dial *177# to explore and subscribe to all options related to roaming.

In addition, you can use the below subscription cancellation channels:

• Dial *101#.
• Use My Etisalat UAE App or Smiles App/Portal.
• Visit website http://roam.etisalat.ae (When outside).

You can either:

• Dial *177# or *101#.
• Use My Etisalat UAE App.

You will be notified via SMS once consuming 50%, 100% & before expiry time.

Unfortunately, the roaming Service is currently not working in Yemen Due to current situation.

Receiving SMS is free while roaming.

No. It is blocked for prepaid, but it is allowed for postpaid and it will be charged according to roaming partners’ charges

You can use My Etisalat UAE App, related banking app, recharge voucher through USSD or ask a friend in UAE to top up.

Yes, you can. All of them are working while roaming.

Etisalat follows uniformed data allowance configuration across its packages; units’ calculation is based on the following conversion:

• 1 GB = 1,000 MB.
• 1 MB = 1,000 KB.
• 1 KB = 1,024 Bytes.

• Allowance will be deducted on a 30 KB increments basis.
• In Lebanon, customers’ pay-as-you-go roaming data usage (Without any package) will be rated on a 10 KB pulse.

3 months commitment applies only on the Global Data Plan. If you wish to cancel before the 3 months, exit charge of Monthly Rental x Remaining Months applies.

Validity starts from the first access/usage in roaming networks.

Hajj and Omra pack is available only in Saudi Arabia (KSA) on any network.

Incoming Roaming Minutes will be consumed first before Flexi add-ons.

SMS to 1010 costs 32fils if sender is inside UAE.

In case of roaming, it will be charges as per the standard SMS charge. 

• Yes, you can simultaneously purchase roaming packages whether similar packs or different packs. However, allowances and validity periods are not cumulative. Usage priority shall be on the higher value.

• When you start a valid roaming usage (whether voice or data), it is consumed first from the Economy Class Pack.
• Once data is fully-consumed (but pack is still valid with voice allowances), succeeding data usage will activate the Daily Combo Pack 
• When you make valid outgoing calls or receive incoming calls, it will consume from the Economy Class Pack.
• Multiple subscriptions are not allowed for incoming voice roaming packs & global data plan.

It is a service that enables you to make outgoing calls from abroad with flat rate of AED 3/Min using the below methods:

• Dialing *145*00<phone number with international code>#, then press Call.
• Downloading the Roaming Call Back App

The Roaming Callback service is offered by Etisalat across 188 countries through more than 600 partner networks.

For the list of roaming partners and availability of roaming services, please visit www.etisalat.ae/roaminglist.

Please note that the Roaming Callback service code *145* could be blocked by some of the operators or used for their local services.

The destination number can be within the UAE, the visited country or any other IDD numbers (excluding calls to satellite, maritime and premium numbers). However, video calls are not supported.

No opt-in/activation is required. Flat rate is offered by default and free of subscription charge to all postpaid and prepaid customers, consumers and business.

You will be notified (via flash message) "Callback cannot be initiated through this operator, please try another one."

You will be notified (via flash message) "Callback cannot be initiated to dialed destination."

Yes, they will be billed in your postpaid account as "Roaming Callback".

If you need support while you are roaming, you can ask for Etisalat Customer Care support by Dialing *145*8002300# (free for postpaid customers, AED 3 for prepaid) and an expert will call you back immediately to help you through the issue that you face.

In case that you could not reach us through the Traveler helpline due to any reason, you can still call us on the standard numbers with outgoing roaming rates:

• +971 8002300  (for Etisalat numbers)
• +971400444101 (for Non-Etisalat numbers) 
• Or write to us an email at roamingcare@etisalat.ae

Etisalat Internet Calling plan is a monthly auto-renewal add-on for existing Etisalat mobile and eLife customers that enables you to make free App-to-App voice & video calls on two selected applications (BOTIM & C’Me)

No. It is limited to BOTIM & C’Me

• All Mobile Prepaid (Wasel, Five, SWYP, Visitor) & Postpaid customers, Individuals & Business accounts.
• All Consumer Fixed Products (i.e. Al-Shamil, eLife, Bitstream, etc.) Except for (Fixed LTE, DEL and IPTV)
• Control Line is not eligible to subscribe to the ICP

• ICP for Mobile: Yes, it requires valid mobile data to work.
• ICP for eLife: No, it does not require valid mobile data to work.

No. ICP does not provide free data.

Data consumption rates are based on the call quality, which is determined by internet speed.

ICP is available for social Data users through one of the following options:

• Use the messaging feature only of BOTIM & C’Me, without subscribing to ICP.
• Enable video/audio calling features, when they subscribe to ICP.

If the contact number is registered to more than one eLife account, the request will be rejected. You can use any other activation channels.

You will lose ICP add-on and you should subscribe once more after migration takes place.

Yes, Just choose "Show iPad & iPhone Apps" in the iPad App store.

Yes, all users connected to the same Wi-Fi can make voice & video calls through ICP on eLife.

Currently, C’Me & BOTIM applications are the ones that meet UAE regulatory framework requirements to offer VoIP calling within UAE.

New VoIP apps may be added to the list of supported apps once they meet the requirements.

Yes, it will work on all SIM cards.