Flexible Minutes could be Local, International and Incoming while roaming.

No. Preferred number has to be activated during Combo Add-on activation

Maximum is 10 add-ons (Per type) Through Direct Channels

• IDD minutes add-on and Flexi Min add-on are not applied in some countries, click here.
• Incoming Roaming Minutes and Flexi Minutes are not applicable for roaming on Some Operators, click here.
• Preferred number can only be any active Etisalat Mobile number

No carry over of unused benefits, it renews every first of the month.

Consumption priority is:

• First – Add-ons
• Second - Plan minutes & Data

You will get a Sliver Numbers if you subscribed to any plan.

Send an SMS with content “FNF<009715xxxxxxx>” to 1012 (Free of charge).

Send an SMS with content “R FNFspacespace” to 1012 (Free of charge)

First Type:

Individual Add-ons (Auto Renewal): 

Second type: 

Combo packages Add-ons:

1. Monthly Combo (Auto Renewal) Add-ons:

2. Loyalty Redemption Combo (One-Time) Packs, costing 15,000 loyalty points per each, valid for 30 days:

• IDD minutes add-on and Flexi Min add-on are not applied in some countries, click here.
• Incoming Roaming Minutes and Flexi Minutes are not applicable for roaming on Some Operators, click here.
• Preferred number can only be any active Etisalat Mobile number

No. Preferred number has to be activated during Combo Add-on activation

Maximum is 10 add-ons (Per type) Through Direct Channels

Consumption priority is:

• First – Add-ons
• Second - Plan minutes & Data

No carry over of unused benefits, it renews every first of the month.

There are no excluded countries for international calling.

Unused in-bundle minutes can be carried forward to the next month (Carried over minutes validity is one month, so it cannot be carried over again to another month

There are no excluded countries for international calling.

Send an SMS with “ACT NAT ” to 1012 free of charge.

Send an SMS with “CHANGE NAT (Old Preferred Number)(New Preferred Number)” to1012 free of charge.

Preferred number can be set as any landline or mobile number in UAE from any network.

Preferred number can be changed once per month for AED 26.25 (VAT inclusive).

Preferred number should be entered in full format i.e. 00971xxxxxxx (no space).

No carry over of unused benefits, it renews every first of the month.

No. Having Etisalat Smart plan, you will not be eligible to subscribe to New Postpaid Add-ons

Send an SMS with “ACT NAT <Preferred Number>” to 1012 free of charge.

Send an SMS with “CHANGE NAT (Old Preferred Number) <space>(New Preferred Number)” to1012 free of charge.

Preferred number can be set as any landline or mobile number in UAE from any network.

Preferred number can be changed once per month for AED 26.25 (VAT inclusive).

Preferred number should be entered in full format i.e. 00971xxxxxxx (no space).

Yes. You can manage your line using the below channels:

• Dial *555#
• Call 101 or 125
• Use Etisalat Online Services website
• Use My Etisalat UAE App

Flexible minutes are not applicable for some destinations. To view it click here

No carryover of unused benefits, it renews every first of the month.

Dial *101#, *170#, Call 125, or use Etisalat UAE Mobile App.

No carry-over of unused benefits, it renews every first of the month.

ICP is available for social Data users through one of the following options: 

• Use the messaging feature only of BOTIM & C’Me, without subscribing to ICP.
• Enable video/audio calling features, when they subscribe to ICP.

Unfortunately, the roaming Service is currently not working in Yemen Due to current situation.

You can use My Etisalat UAE App, related banking app, recharge voucher through USSD or ask a friend in UAE to top up.

Yes, you can. All of them are working while roaming.

• Yes, you can simultaneously purchase roaming packages whether similar packs or different packs. However, allowances and validity periods are not cumulative. Usage priority shall be on the higher value.

• When you start a valid roaming usage (whether voice or data), it is consumed first from the Economy Class Pack.
• Once data is fully-consumed (but pack is still valid with voice allowances), succeeding data usage will activate the Daily Combo Pack 
• When you make valid outgoing calls or receive incoming calls, it will consume from the Economy Class Pack.
• Multiple subscriptions are not allowed for incoming voice roaming packs & global data plan.

You will be notified (via flash message) "Callback cannot be initiated through this operator, please try another one."

No. It is limited to BOTIM & C’Me

• ICP for Mobile: Yes, it requires valid mobile data to work.
• ICP for eLife: No, it does not require valid mobile data to work.

ICP is available for social Data users through one of the following options:

• Use the messaging feature only of BOTIM & C’Me, without subscribing to ICP.
• Enable video/audio calling features, when they subscribe to ICP.

I have sent the subscription SMS to subscribe for ICP for eLife. The package is not yet added. What should I do?

I am migrating my line. Does it affect my ICP subscription?

Yes, Just choose "Show iPad & iPhone Apps" in the iPad App store.

Yes, you can use applications’ functionalities (Voice &amp; video calling option will not work).

Yes, all users connected to the same Wi-Fi can make voice &amp; video calls through ICP on eLife.

Yes, it will work on all SIM cards.