You can use any of the below recharge methods:

• Quick Recharge - www.etisalat.ae/quickpay
• Etisalat Payment Machines 
• Recharge Cards
• eVoucher
• Over the Air (OTAR)

If you have recently got a New Wasel or migrated from postpaid to prepaid, you will not be able to use the Balance Transfer service for the first 30 days of the activation date.

The maximum allowed New Wasel account per customer is:

• Emirati Citizens: 100 lines
• Expats: 20 lines (Existing customers with more than 20 lines will not be able to add more prepaid lines)

Visitor line is valid for 90 days from activation date. After the 90 days validity, you can extend the validity or migrate the line to Wasel to keep it active. 

Bundle/pack is valid for 14 days

• Flexible minutes apply to some countries only. Click here to see the list.
• Flexible minutes can be used to call local and international numbers but does not include Incoming Roaming calls.
• There are numbers allowed and not allowed to be called.

New Visitor line is sold with the TRIO SIM card (2FF+3FF+4FF cuts).

Yes. You can manage your line using the below channels:

• Dial *555#
• Call 101 or 125
• Use Etisalat Online Services website
• Use My Etisalat UAE App

Flexible minutes are not applicable for some destinations. To view it click here

No carryover of unused benefits, it renews every first of the month.

Social data can be one of 2 types:

Normal Social Data: 

It can be used to access Facebook (Website, Application & Messenger), WhatsApp, LinkedIn, Twitter & BBM. 

Social Plus:

It can be used to access Facebook (Website, Application & Messenger), WhatsApp, Instagram, Snapchat, Twitter, WeChat, & LinkedIn. 

No, prepaid data eligibility is limited to prepaid customers (Wasel, SWYP & FIVE SIM cardholders).

If you do not have enough balance, the unfulfilled request will be parked for 7 days. Once you avail within the 7 days, the subscription shall take a place. Only one parked subscription is allowed at a time. Therefore, in case of multiple failed attempts, only the latest one is kept.

For One Time Packs & Social Plus Daily Bundles only, you can subscribe multiple times to the same pack or different ones.

For One Time Packs & Social Plus Daily Bundles only, you can subscribe multiple times to the same pack or different ones.

No carry-over of unused benefits, it renews every first of the month.

Yes, it will work normally.

ICP is available for social Data users through one of the following options:

• Use the messaging feature only of BOTIM & C’Me, without subscribing to ICP.
• Enable video/audio calling features, when they subscribe to ICP.

Unfortunately, the roaming Service is currently not working in Yemen Due to current situation.

You can use My Etisalat UAE App, related banking app, recharge voucher through USSD or ask a friend in UAE to top up.

Yes, you can. All of them are working while roaming.

• Yes, you can simultaneously purchase roaming packages whether similar packs or different packs. However, allowances and validity periods are not cumulative. Usage priority shall be on the higher value.

• When you start a valid roaming usage (whether voice or data), it is consumed first from the Economy Class Pack.
• Once data is fully-consumed (but pack is still valid with voice allowances), succeeding data usage will activate the Daily Combo Pack 
• When you make valid outgoing calls or receive incoming calls, it will consume from the Economy Class Pack.
• Multiple subscriptions are not allowed for incoming voice roaming packs & global data plan.

You will be notified (via flash message) "Callback cannot be initiated through this operator, please try another one."

No. It is limited to BOTIM & C’Me

• ICP for Mobile: Yes, it requires valid mobile data to work.
• ICP for eLife: No, it does not require valid mobile data to work.

ICP is available for social Data users through one of the following options:

• Use the messaging feature only of BOTIM & C’Me, without subscribing to ICP.
• Enable video/audio calling features, when they subscribe to ICP.

I have sent the subscription SMS to subscribe for ICP for eLife. The package is not yet added. What should I do?

I am migrating my line. Does it affect my ICP subscription?

Yes, Just choose "Show iPad & iPhone Apps" in the iPad App store.

Yes, you can use applications’ functionalities (Voice & video calling option will not work).

Yes, all users connected to the same Wi-Fi can make voice & video calls through ICP on eLife.

Yes, it will work on all SIM cards.