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Event Overview
Retail is one of the rapidly changing industries which needs to keep pace with the evolving demands of a 24/7 customer base. Technology is also changing the way consumers shop and behave; they now have higher expectations and demand a more engaging and personalized in-store experience. Moving forward, this has pushed retailers to consider new digital transformation and Artificial Intelligence tools to help them acquire, engage and retain customers efficiently. This event highlights how digital transformation is influencing the retail sector and disrupting the entire ecosystem, including customer engagement, communication, collaboration and retail analytics. If digital transformation is one of your strategic business objectives, then we encourage you to register for the event and network with thought leaders and business executives.
Agenda
09:00 – 10:00
Registration & Networking
10:00 – 10:20
Evolving Retail & Digital Transformation Trends Esam Mahmoud, Sr. Vice President/Small & Medium Business, Etisalat
10:20 – 10:40
Digital Disruption in Retail Fawaz Qamhawi, Vice President/Customer Experience & Transformation, Etisalat
10:40 – 11:10
The Retail World: Today & Tomorrow Kareem Monem, Partner, PwC Digital Services MENA
11:10 – 11:30
Break
11:30 – 12:00
The Importance of In-Store Analytics Ravi Neb, Vice President/Business Marketing, Etisalat
12:00 – 12:30
Digital Omni-channel for the Evolution of Retail Noha Zaidi, Senior Manager/Business Development for Digital Channels & Data Monetization
12:30 – 13:00
Enhancing Retail Efficiency with IoT Mobility Zakaraya Alashek, Director/Solutions Marketing – Internet of Things, Etisalat
13:00- 13:30
Optimizing Online Payments With A Single Integration Altaf Ahmed, Director/Solutions Marketing-Digital Payments & eCommerce, Etisalat
Vice President/Customer Experience & Transformation Etisalat Fawaz heads the Customer Experience and Transformation unit at Etisalat UAE and is responsible...